Unexpected Internal API error when downloading keywords

[Nash Yeung]

Today I saw the captioned error when downloading keywords of an
account.

The download job ran well until it started retrieving the 2000th -
3999th keywords in a specific campaign.
(The request for 0th - 1999th keywords succeeded as usual)

The failed request ID is 0004b2f07ea024100a42534200004b7d.

Is there any maintenance going on today?

[isellstuff]

I am having the exact same problem. It started yesterday with code
that had been working for months. .net client library stack trace
below:

[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.co
mmon.error.InternalApiError.<init>(InternalApiErro]
Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has
occurred. S
ee ApiException and InnerException fields for more details. --->
System.Web.Serv
ices.Protocols.SoapException:
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro
]
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClie
ntMessage message, WebResponse response, Stream responseStream,
Boolean asyncCal
l)
at
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodN
ame, Object[] parameters)
at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String
methodName, Obj
ect[] parameters)
--- End of inner exception stack trace ---
at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String
methodName, Obj
ect[] parameters)
at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.MakeApiCall(String
methodName
, Object[] parameters)
at Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String
methodName, Object[]
parameters)
at
Google.Api.Ads.AdWords.v201109.AdGroupCriterionService.get(Selector
servic
eSelector)

[Eric Koleda]

Hi All,

Thank you for reporting this issue. AdGroupCriterionService.get() is failing on some accounts, and we are looking into the problem.  At this time I don't know when it will be resolved, and there are no known workarounds. 

Best, 

- Eric Koleda, AdWords API Team 

[Eric Koleda]

Hi All,

The root cause of this issue has been identified and resolved.  Let us know if you see the error return.

Best,

- Eric

[carver]

Hi Eric,

I'm getting a similar error when using CampaignCriterionService:

AdwordsApi::V201109::CampaignCriterionService::ApiException:

[Eric Koleda]

Hi Carver,

That error message is very common, and likely has a different cause in your case.  Please see the following for more information:

http://code.google.com/apis/adwords/docs/troubleshooting.html#InternalApiError

Best,

- Eric