Access token - delay and neglect in analysis

[ALESSANDRO GOTARDO]

Hello!

I know there are already several topics on this subject and that I will probably receive the same standard message or some unfounded justification and apology.
However, I would also like to express my immense dissatisfaction with the delay in analyzing access to the basic level token for account 208-899-8556.

It is unfortunate that even though we pay to display our ads on this platform, Google is unable to respond to us within a reasonable timeframe.

When we apply to the form we are told that the response period is only 5 working days 🤡

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

If you have applied for the basic access and want to know the status of the application, I would recommend you reaching out to the Google Ads API Compliance team as they are better equipped to address your concerns.

Please note that our team can only assist with the technical queries or concerns related to the Google Ads API.


 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGo9Z:ref" (ADR-00278192)

Thanks,
 

Google Ads API Team

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[Hero Team]

This is happening to us too. We have sent a request to the link you paste in our queries and no one is responding, after weeks of waiting, there has to be a better way to do this for access elevation.