GMB Extensions, can't use personal account?

[JC Lee]

In the guide, https://developers.google.com/adwords/api/docs/guides/feed-services-locations#google_my_business:

The account id is specified as: businessAccountIdentifier

There's also a personal account in GMB. Does this mean that I can't use the personal account id for location feed?

[Ivan Bautista]

Hi JC,

As per documentation, there is no specific restriction for the GMB account you can link to but we recommend that you use business accounts rather than personal ones for linking to avoid sharing your personal account details.

Let me know if this helps.

Regards,

Ivan 

AdWords API Team

[JC Lee]

Thank you. I missed that.

The personal account id does not appear in the GMB URL. Do you know a way to access it other than GMB API?

Also I am getting, [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro] when attempting to execute a ADD feed operation for my location feed. How do I go about debugging this?

[Ivan Bautista]

Hi JC,

With regards to retrieving your personal account id, it would be best to confirm with the GMB team as we only handle the AdWords API part of the integration.

As for the InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, this could sometimes be triggered by a temporary server-side issue. Could you retry running the service again and see if the error persists?

Also, to help us investigate further, could you reply to us privately (using reply privately to author option) with your SOAP request and response?

[JC Lee]

I have replied privately with the details you asked for.

Unfortunately, I haven't gotten a reply about the personal account id from GMB forum.

[Nadine Sundquist (AdWords API Team)]

Hello JC,

Thanks for sending us those details. I was able to find the stack trace on our servers to get more information based on what you provided. It appears that our code is looking for a GMB business account rather than a GMB personal account. Can you try creating a GMB business account and then giving it another try?

Thanks,

Nadine, AdWords API Team

[JC Lee]

Hi Nadine,

Using business account works! But as Ivan noted above, personal accounts should work too.

Should I limit my users to business accounts?

[Nadine Sundquist (AdWords API Team)]

Hi JC,

Woot! Glad you made some progress. I was surprised as well that the personal account didn't work. Please stick to business accounts. In the meantime, I'm going to check around here to find out why a personal account didn't work and if that was intentional. I'll get back to you once I find out more.

Take care,

Nadine, AdWords API Team