Urgent - No response from Ads API application for Basic access

[Matt Makris]

I have been trying to gain access to the basic API so I can pull a couple report metrics from our agency MCC (from various clients within). Google hasn't sent any receipt confirmation or response from the application I submitted a couple of weeks ago, or the one I submitted within the past week. I have also submitted a "Contact Google Ads API Compliance" form twice with no receipt confirmation or response. We really need to get our application up and running and am worried Google isn't reviewing this. Could you please help? Do we need to have our Premier Partners rep handle this? Thank you in advance for your help!

Matt

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that your issue is that you applied for API - Basic Access, but you have not received any response. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request. Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: requested
• Cases ID: requested
• Access type: Basic Access

Do reach out to the Google Ads API support team, for any queries related to the API. You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rWv4G:ref"

Thanks,
 

Google Ads API Team

[Matt Makris]

I don't have a Case ID - I never received anything either time I submitted the application. I can privately send you my MCC ID if that helps.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Yes, you can send the MCC ID via Reply privately to the author option, or direct private reply to this email.

[Matt Makris]

179-730-9677

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Since access requests are handled by the Google Ads API Compliance team, I would recommend you reaching out to the Google Ads API Compliance team as they are better equipped to address your concerns. Kindly note that our team can only assist with the technical queries or concerns related to the Google Ads API.

[jhony chu]

Hi @Google Ads API Advisor,

I have applied for Basic access as well a few weeks back and still haven't receive a response yet. Can you kindly help me? 

• Google Ads manager account (MCC) ID: 765-273-7270
• Requester: expres...@gmail.com
• Email address:  expres...@gmail.com
  

Thanks!

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you applied for Basic access, but you haven’t received any response.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for the developer token access with the below details.

• Google Ads Manager Account (MCC) ID: 765-273-7270

• Cases ID: requested
• Access type: Basic

Do reach out to the Google Ads API support team for any queries related to the API.

[jhony chu]

Hi @Google Ads API Advisor,

I have applied for Basic access and was asked for some changes in my application form, therefore I have resubmitted a new form and still haven't receive a response yet. Can you kindly help me? 

• Google Ads manager account (MCC) ID: 765-273-7270
• Requester: expres...@gmail.com
• Email address:  expres...@gmail.com
  

• Case ID: It wasn't provided after form submission

Thanks!

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you have resubmitted the form for basic access and haven't received a response. 

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. 

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 765-273-7270

• Cases ID: No case Id

Do reach out to the Google Ads API support team for any queries related to the Google Ads API.

[Trường Hồ Văn]

Hi @Google Ads API Advisor,

I have applied for Basic access as well a few weeks back and still haven't receive a response yet. Can you kindly help me? 

• Google Ads manager account (MCC) ID:  173-850-3166
• Requester: truongh... @gofiber.vn
• Email address:   truongh... @gofiber.vn
  

Thanks!

Vào lúc 05:07:51 UTC+7 ngày Thứ Ba, 23 tháng 1, 2024, Google Ads API Forum Advisor đã viết:

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I see that you have already raised this concern on another thread with the subject “No response from Google Ads API Basic Access Application” and we have already responded there for this issue. To avoid multiple threads on the same issue, please take a look at that thread and continue the discussion on the same for further updates on the issue.