Conversion upload for searched conversion action results in NO_CONVERSION_ACTION_FOUND
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Ashish [Delacon]
Hi Google Ads API Team,
We are able to successfully retrieve conversion details for the conversion setup in the MCC account of our customer
[
{
"results": [
{
"conversionAction": {
"resourceName": "customers/7603758484/conversionActions/6709332182",
"status": "ENABLED",
"type": "UPLOAD_CLICKS",
"category": "CONVERTED_LEAD",
"valueSettings": {
"defaultValue": 1,
"defaultCurrencyCode": "GBP"
},
"name": "Global - Call Conversion 1",
"ownerCustomer": "customers/7603758484",
"viewThroughLookbackWindowDays": "1"
}
}
],
"fieldMask": "conversionAction.ownerCustomer,conversionAction.status,conversionAction.resourceName,conversionAction.type,conversionAction.viewThroughLookbackWindowDays,conversionAction.valueSettings.defaultValue,conversionAction.valueSettings.defaultCurrencyCode,conversionAction.name,conversionAction.category",
"requestId": "brt_NJSE6FRe7BfRkMmeVA"
}
]
However, when we try to upload the conversion we get the following error, please help.
Request:-
{"conversions":
[
{
"conversionAction":"customers/7603758484/conversionActions/6709332182",
"conversionDateTime": "2023-12-13 10:15:20+11:00",
"conversionValue": "1.0",
"gclid": "EAIaIQobChMI8KeghfaKgwMVKZRQBh3DPw2cEAAYASAAEgJKoPD_BwE",
"currencyCode": "GBP"
}
],
"partialFailure":"true",
"validateOnly": "false"
}
Response:
{
"partialFailureError": {
"code": 3,
"message": "The conversion action specified in the upload request cannot be found. Make sure it's available in this account., at conversions[0].conversion_action",
"details": [
{
"@type": "type.googleapis.com/google.ads.googleads.v15.errors.GoogleAdsFailure",
"errors": [
{
"errorCode": {
"conversionUploadError": "NO_CONVERSION_ACTION_FOUND"
},
"message": "The conversion action specified in the upload request cannot be found. Make sure it's available in this account.",
"trigger": {
"stringValue": "customers/7603758484/conversionActions/6709332182"
},
"location": {
"fieldPathElements": [
{
"fieldName": "conversions",
"index": 0
},
{
"fieldName": "conversion_action"
}
]
}
}
],
"requestId": "2KK10C0xLTQvmikMpHR4Hg"
}
]
},
"results": [
{}
],
"jobId": "2603515876688803427"
}
Thanks,
Ashish
Google Ads API Forum Advisor
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are getting 'NO_CONVERSION_ACTION_FOUND ' error while uploading offline click conversions via Google Ads API. It means that the specified conversion action is either not enabled or cannot be found within the uploading of customer_id. Make sure the conversion action in your upload is enabled and is owned by the customer_id of the upload request. There are a few prerequisites to a working offline conversions setup. Make sure all of the prerequisites are satisfied before proceeding to implementation. Kindly follow this Setup document to enable the conversion tracking.
If the error still persists, kindly provide us with the uncropped UI screenshot of the Google Ads account and updated complete API logs (request and response with request-id and request header) generated at your end.
If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.
You can send the details via Reply privately to the author option, or direct private reply to this email.
Thanks,
 |
Google Ads API Team |
Ashish [Delacon]
Hi Google Ads API Team,
Please see the responses to your questions and suggestions:-
- “Make sure the conversion action in your upload is enabled and is owned by the customer_id of the upload request”
[
{
"results": [
{
"conversionAction": {
"resourceName": "customers/7603758484/conversionActions/6709332182",
"status": "ENABLED",
"type": "UPLOAD_CLICKS",
"category": "CONVERTED_LEAD",
"valueSettings": {
"defaultValue": 1,
"defaultCurrencyCode": "GBP"
},
"name": "Global - Call Conversion 1",
"ownerCustomer": "customers/7603758484",
"viewThroughLookbackWindowDays": "1"
}
}
],
"fieldMask": "conversionAction.ownerCustomer,conversionAction.status,conversionAction.resourceName,conversionAction.type,conversionAction.viewThroughLookbackWindowDays,conversionAction.valueSettings.defaultValue,conversionAction.valueSettings.defaultCurrencyCode,conversionAction.name,conversionAction.category",
"requestId": "brt_NJSE6FRe7BfRkMmeVA"
}
]
{"conversions":
[
{
"conversionAction":"customers/7603758484/conversionActions/6709332182",
"conversionDateTime": "2023-12-13 10:15:20+11:00",
"conversionValue": "1.0",
"gclid": "EAIaIQobChMI8KeghfaKgwMVKZRQBh3DPw2cEAAYASAAEgJKoPD_BwE",
"currencyCode": "GBP"
}
],
"partialFailure":"true",
"validateOnly": "false"
}
- UI screenshot of the Google Ads account
Please note, we have only been provided OAuth authorization to do API integration
Please help.
Thanks,
Ashish
From: Google Ads API Forum Advisor <ads...@forumsupport.google>
Sent: Monday, 18 December 2023 7:25 PM
To: Ashish [Delacon] <ash...@delaconcorp.com>
Cc: Bo Zhao <bo....@delaconcorp.com>; Sandra Pigram <sandra...@delaconcorp.com>; adwor...@googlegroups.com
Subject: RE: conversion upload for searched conversion action results in no_conversion_action_found
|
You don't often get email from ads...@forumsupport.google. Learn why this is important |
Google Ads API Forum Advisor
Thank you for providing more information.
I could see that the customers '7603758484' where you are trying to upload conversions has a developer token with 'Test Account' access. As per the documentation, some features cannot be tested with test accounts. This includes bid simulations, conversion uploads, and billing. Other features, including recommendations, have limited capabilities within test accounts because test accounts don't generate serving data.
To upload conversions, you need to apply for Basic or Standard access. To apply for a basic access level developer token, I would recommend you to fill out the basic access application form. Once you fill the basic access application form, the compliance team will send you an email regarding your application.
Regarding, "NO_CONVERSION_ACTION_FOUND" error from API, I could see in Google Ads UI the conversion action Id '6709332182' is showing the same error 'Conversion action not found' and has 'Needs Attention' status. Kindly note that API is just a reflection of UI, which means the API returns the same data as visible in the UI. Make sure conversion action is enabled and you're uploading using an account that has access to this conversion action. Let us know if you have any further queries.
Ashish [Delacon]
Hi Google Ads API Team,
Thanks for that.
Just to clarify that the access is not the problem, we tried to upload conversion to one of the subaccounts, and that worked just fine.
Please see the details:-
Conversion action details:-
[
{
"results": [
{
"conversionAction": {
"resourceName": "customers/5504035575/conversionActions/893400422",
"status": "ENABLED",
"type": "UPLOAD_CLICKS",
"category": "QUALIFIED_LEAD",
"valueSettings": {
"defaultValue": 1,
"defaultCurrencyCode": "GBP"
},
"name": "Phone Enquiry",
"ownerCustomer": "customers/5504035575",
"clickThroughLookbackWindowDays": "30",
"viewThroughLookbackWindowDays": "1"
}
}
],
"fieldMask": "conversionAction.clickThroughLookbackWindowDays,conversionAction.ownerCustomer,conversionAction.status,conversionAction.resourceName,conversionAction.type,conversionAction.viewThroughLookbackWindowDays,conversionAction.valueSettings.defaultValue,conversionAction.valueSettings.defaultCurrencyCode,conversionAction.name,conversionAction.category",
"requestId": "ZB0Wv-Hn4T7yGPRJMvoK5g"
}
]
Request:-
{"conversions":
[
{
"conversionAction":"customers/5504035575/conversionActions/893400422",
"conversionDateTime": "2023-12-19 09:23:23+11:00",
"conversionValue": "1.0",
"gclid": "EAIaIQobChMIhfTCivOZgwMVw6eDBx0UKgL1EAAYAiAAEgKcTPD_BwE",
"currencyCode": "GBP"
}
],
"partialFailure":"true",
"validateOnly": "false"
}
Response:-
{
"results": [
{
"gclid": "EAIaIQobChMIhfTCivOZgwMVw6eDBx0UKgL1EAAYAiAAEgKcTPD_BwE",
"conversionAction": "customers/5504035575/conversionActions/893400422",
"conversionDateTime": "2023-12-19 09:23:23+11:00"
}
],
"jobId": "1156869258248354474"
}
Please note we use the exact same authorisation and developer token for both the Subaccount and the MCC.
So, we need help to understand what is wrong in the setup because of which API is reporting "NO_CONVERSION_ACTION_FOUND" for conversion_action -> “customers/7603758484/conversionActions/6709332182”
Please help.
Thanks,
Ashish
From: Google Ads API Forum Advisor <ads...@forumsupport.google>
Sent: Tuesday, 19 December 2023 1:25 AM
To: Ashish [Delacon] <ash...@delaconcorp.com>
Cc: Bo Zhao <bo....@delaconcorp.com>; Sandra Pigram <sandra...@delaconcorp.com>; adwor...@googlegroups.com
Subject: RE: conversion upload for searched conversion action results in no_conversion_action_found
|
You don't often get email from ads...@forumsupport.google. Learn why this is important |
Hi,
Google Ads API Forum Advisor
Thank you for getting back to us.
Upon checking the logs that you have provided, I noticed that you encountered the error 'NO_CONVERSION_ACTION_FOUND' while uploading offline click conversions via Google Ads API. This error usually occurs when the conversion action specified in the upload request cannot be found. There are a few prerequisites to a working offline conversion setup. Make sure all of the prerequisites are satisfied before proceeding to implementation. Kindly refer to the document Setup for more information.
I hope this helps. Kindly get back to us if you have any further queries.