Cross Account Click Conversion Upload

[Pete Lavetsky (AdWords API Guru)]

Hi All,

We're running into issues uploading ClickConversions to a ConversionAction.

Reading through https://developers.google.com/google-ads/api/docs/conversions/upload-clicks a couple times we've discovered that the Customer object of the account in question has a cross_account_conversion_tracking_id value set.

Question: What is that ID to be used for? Is it the ID of a resource name of a ConversionAction on the effective conversion tracking account?

When setting the ConversionAction attribute of the ClickConversion object what value should we be using? Creating a resourceName of our account CID and that cross_account_conversion_tracking_id value doesn't work.

Are we to use that cross_account_conversion_tracking_id value as an account CID and go query that new account for their ConversionActions?

Thanks

Pete

[Google Ads API Forum Advisor Prod]

Hi Pete,

Thank you for reaching out. The cross_account_conversion_tracking_id is not something I'm familiar with. The resource name of the conversion action should be made with the client customer ID of the account and the ID of the conversion action as shown here. The only difference with cross-account conversions is that you will perform the upload to your manager account instead of a client account. You can find more information on cross-account conversions here. You can use the ConversionActionService to get the ID of the conversion action.

Regards,
Mitchell
Google Ads API Team

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[Pete Lavetsky (AdWords API Guru)]

Thanks Mitchell.

How are we to know which manager account to use? In this instance the client account has 3 active CustomerManagerLinks.

The ID in the cross_account_conversion_tracking_id is 9 digits, instead of an expected 10 for a CID

I can get the conversion actions via the ConversionActionService fine ... it's just uploading the click conversions is failing due to "This customer does not have an import conversion action that matches the conversion action provided., at conversions[0].conversion_action"

Pete

[Google Ads API Forum Advisor Prod]

Hi Pete,

You should use the manager account that contains the conversion action that generated the GCLID. If you are still unsure, please share your manager account client customer IDs and the name of the conversion action you are uploading to via Reply privately to author so I can further investigate the issue.

Based on that error message, it sounds like you are trying to upload your GCLID to a conversion action that doesn't exist in the account you're uploading it to.