shopping_performance_view occurred error

[김채아]

Hello!

I got the following error in shopping_performance_view:
For some reason you can't give it to me? I am using version v16.

errors {
  error_code {
    internal_error: INTERNAL_ERROR
  }
  message: "An internal error has occurred."
}
request_id: "jH64Zej5ilINTfXEyrKCCQ"
}

     at com.google.ads.googleads.v16.errors.GoogleAdsException$Factory.createException(GoogleAdsException.java:42)
        at com.google.ads.googleads.v16.errors.GoogleAdsException$Factory.createException(GoogleAdsException.java:34)
        at com.google.ads.googleads.lib.stubs.exceptions.BaseGoogleAdsException$Factory.createGoogleAdsException(BaseGoogleAdsException.java:105)
        at com.google.ads.googleads.lib.callables.GoogleAdsExceptionTransformation.transform(GoogleAdsExceptionTransformation.java:39)
        at com.google.ads.googleads.lib.stubs.callables.ExceptionTransformingUnaryCallable$ExceptionTransformingFuture.onFailure(ExceptionTransformingUnaryCallable.java:96)
        at com.google.api.core.ApiFutures$1.onFailure(ApiFutures.java:67)
        at com.google.common.util.concurrent.Futures$CallbackListener.run(Futures.java:1130)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
        at java.base/java.lang.Thread.run(Thread.java:833)
        Suppressed: com.google.api.gax.rpc.AsyncTaskException: Asynchronous task failed
                at com.google.api.gax.rpc.ApiExceptions.callAndTranslateApiException(ApiExceptions.java:57)
                at com.google.api.gax.rpc.UnaryCallable.call(UnaryCallable.java:112)
                at com.google.ads.googleads.v16.services.GoogleAdsServiceClient.search(GoogleAdsServiceClient.java:294)

[Google Ads API Forum Advisor]

Hi, 

Thank you for reaching out to the Google Ads API support team. 

Based on the provided information, it is observed that you've encountered the "Internal Error" for the reports product_group_view and shopping_performance_view. Kindly note Internal Error occurs when something unexpected happens while processing the request. You can refer to the documentation to know how to handle the Internal Error.

When you retry requests, use an exponential backoff policy. For example, if you first pause 5 seconds before the first retry, you could pause 10 seconds after the second and 20 seconds after the third retry. Exponential backoff helps ensure you are not calling the API too many times.

Also, in order to debug the issue, provide us with the below information so that we can investigate this issue further: 

• Affected Customer IDs
• The date of this issue started
• How much time did you wait before retrying a request?
• The updated complete API logs (request and response with request-id and request header) are generated at your end. If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEQTM:ref" (ADR-00260582)

Thanks,
 

Google Ads API Team

[Google Ads API Forum Advisor]

Hi,

We are aware of this issue, and the team is currently working on it. We will reach out to you once we have an update. Meanwhile, your patience is highly appreciated. You may check the blog post for further updates. 

[Google Ads API Forum Advisor]

Hi,

We have an update on this issue and it has been resolved on 08/08/2024. I would suggest you to retry your request once. For more information, you can check the details about the outage in the dashboard at ads.google.com/status for updates. See this Google Ads entry for details on this outage. If you have any queries related to the Google Ads API, please feel free to get back to us.