STATUS 500 Internal Error occurred while calling LSA API

[ST]

Till yesterday everything was working fine, but suddenly API is throwing Status-500 ERROR. Even trying after 12 hours, API is still not working.

API msg:

"error": {
    "code": 500,
    "message": "Internal error encountered.",
    "status": "INTERNAL"
  }

[Google Ads API Forum Advisor]

Hi ST,

Thank you for reaching the Google Ads API support team. My name is Sherwin and I hope that you are doing well today.

With regards to your concern about "Internal error encountered" which happens occasionally, this occurs when something unexpected happened while processing the request. The common cause could be the API isn't functioning correctly. With this, what we can do is to advise you to wait for about 30 seconds, then retry the request.

If you frequently encounter the internal error, please reach out to us again and provide the most recent and complete request and response logs with request ID and request header generated on your end. You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com. If you haven't enabled the logging yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

Kind regards,

Sherwin Vincent Google Ads API Team

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[Shubham Thakur]

Any updates?

[Clixsy LSA]

Even We are facing the same issue, the code was working fine up till now, this started on 28th July. Pls help, if there is any update..

"error": {
    "code": 500,
    "message": "Internal error encountered.",
    "status": "INTERNAL"
  }

[Google Ads API Forum Advisor]

Hi there,

Thanks for posting your concern to this post. It appears that you’ve opened a new post here, and I recommend you to continue discussion on that thread instead.

Regards,

Yasar Google Ads API Team

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