Sitelink is always in REVIEW_IN_PROGRESS status

[Oleksandr Sulakov]

I wanted to flag an issue we are currently facing when creating a SITELINK asset in GoogleAds (through API call). After the successful creation we query its Review/Approval Status periodically and never get it moved forward, it is always being in status REVIEW_IN_PROGRESS. 

(We also work with Callout Texts and Structured Snippets and get them approved in 10-15 minutes usually).

Could you, please, advise anything what we can do to fix that, or refer us to the right Google API support team to whom we could address our issue?

[Google Ads API Forum Advisor]

Hello Oleksandr,

We've noticed that you already opened a similar case before.

Kindly note that the Google Ads API mirrors the Google Ads UI. Whatever data or feature shows up on the Ads UI report, the API should have it the same. 

Upon team checking this Under review, the ad is still being reviewed and can't show until it's eligible. Moving forward, most ads are reviewed within 1 business day. However, some reviews take longer if the ad requires a more complex review. You may see this link below as discussed here on How long ad review takes.

• https://support.google.com/google-ads/answer/1722120?hl=en&sjid=14616858955235415135-AP#:~:text=How%20long%20ad%20review%20takes 

That said, we suggest you clarify this to the Google Ads Product support team via this link (https://support.google.com/google-ads/gethelp), as they are more equipped for this topic.

On the other hand, the below article may also help with your issue:

Check the review status of an ad or asset - https://support.google.com/google-ads/answer/6327680
About the ad review process - https://support.google.com/google-ads/answer/1722120 
 

This message is in relation to case "ref:_00D1U1174p._5004Q2lvRil:ref"

Thanks,
 

Google Ads API Team