API Requests nothing heard back

[David Elliott]

Hi,

I've been trying to get an API for 2 months now, nothing back at all. What is going on over there? I've filled out the request form multiple times and I've filled out the compliance form to request a status update on my case multiple times. This is ridiculous. I see this happening time and again on this form. Is anyone actually getting basic API keys at the moment?

Thanks

David

[Google Ads API Forum Advisor]

Hi David,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)
• Google Ads Manager Account (MCC) ID
• Access level applied (Basic or Standard access)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the API access with the below details.

• Google Ads Manager Account (MCC) ID: requested
• Case ID: requested
• Access level: requested

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qVd6q:ref"

Thanks,
 

Google Ads API Team

[David Elliott]

No case ID generated

MCC: 723-610-2329 

Access level Basic

Thanks

David

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for standard access with the below details.

• Google Ads Manager Account (MCC) ID:  723-610-2329 
• Cases ID: User didn't receive any case ID
• Access type : Basic access

Do reach out to the Google Ads API support team for any queries related to the Google Ads API.

[Daniel]

Same for me. I also haven't heard back and also wasn't provided with a case ID.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I see that the Google Ads API Compliance team has already responded to your query. Here is the information that they have provided: 

"We have expedited the review of the application for Manager Account ID 723-610-2329 in ticket 4-4028000034779.  Any further communications will be through that ticket".

For any further queries related to access requests please contact the Google Ads API Compliance team. Kindly note that our team can only assist with the technical queries or concerns related to the Google Ads API.

[Daniel Völk]

Can you please also open a ticket for my case?

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

As mentioned earlier, since the access requests are handled by the Google Ads API Compliance team, I would recommend you to reach out to the Google Ads Compliance team as they are better equipped to address your concern. Please note that our team can only assist with the technical queries/concerns related to the Google Ads API.