Account settings (CUSTOMER_NOT_FOUND and/or USER_PERMISSION_DENIED)

[peter.n...@etraveli.com]

Hi,

we have a problem with our account. We have had daily downloads using the ReportDownloader. This has worked as it should until a little bit a month ago when we started to get USER_PERMISSION_DENIED. We have not changed our clientId, clientSecret, refreshToken, developerToken or UserAgent since we implemented some four years ago. I am new to this API and just trying to find out why it does not work.

After emailing your customer support they directed me to this forum instead and then I started to search the forum and found out that I should first start to use 

AdWordsServicesInterface adWordsServices = AdWordsServices.getInstance();

    CustomerServiceInterface service = adWordsServices.get(session, CustomerServiceInterface.class);

    for (Customer customer : service.getCustomers()) {

...

}

but then I get AuthenticationError CUSTOMER_NOT_FOUND

I have used you example code to the authentication without using a clientId. If use withClientCustomerId("") I get USER_PERMISSION_DENIED

Are you able to help us or should we contact our sales representatives to validate our account?

I see that several people ask similar questions. Is this is a general problem or not?

Best Regards

Peter