Google Ads API

[SRVPERFDBRD]

Hi Google AdsWords Support Team,

I am working as a Marketing Analytics Manager at TetraPak, and we are using Google Ads API In bringing the data from Google Ads. My Project Details are as below :-

Project Name :- 

https://console.cloud.google.com/apis/credentials?project=evident-beacon-330911

Currently we are using OAuth 2.0 Client IDs and the issue which are facing is regarding the refresh token validity. Can you please help me in answering the below questions -

1) What is the validity period  for refresh token, since my app is in Testing Mode and External ?

2) How can we increase the validity in case its very less or make this as a Production App.

3) Apart from that we are trying to setup service accounts, for accessing the Google Ads Data. Unfortunately below error I am getting

googleads.errors.GoogleAdsServerFault: [AuthenticationError.NOT_ADS_USER @ ; trigger:'<null>']

4) Not able to login to Google Ads Manager

https://admanager.google.com/home/?authuser=0

Can you please help us for the above queries.

Regards

Emelie  Saarenpaa

General

[Google Ads API Forum Advisor]

Hi Emelie,

 

I'm Kevin from the Google Ads API Team. Let me try my best to assist you with your concerns.

 

1) What is the validity period for refresh token, since my app is in Testing Mode and External ?

Based on this documentation, a Google Cloud Platform project with an OAuth consent screen configured for an external user type and a publishing status of "Testing" is issued a refresh token expiring in 7 days.

 

2) How can we increase the validity in case its very less or make this as a Production App.

You may refer to this Help Center article on how to modify the user type and publishing status of your Google Cloud Project's OAuth consent screen.

 

3) Apart from that we are trying to setup service accounts, for accessing the Google Ads Data. Unfortunately below error I am getting googleads.errors.GoogleAdsServerFault: [AuthenticationError.NOT_ADS_USER @ ; trigger:'<null>']

Can you please confirm if you've all the prerequisites in using service accounts for Google Ads API and if you've completed all the steps in setting up a service account? If your service account has been correctly configured, please provide the complete request and response logs with request ID where you have encountered an error as well as the the user account/email address that you're trying to setup so I can better investigate your concern.

 

You may send these to me via Reply privately to author option. If this option is not available, please send it to googleadsa...@google.com. Let me know in this thread once you have sent it so I can check on our end.

 

4) Not able to login to Google Ads Manager https://admanager.google.com/home/?authuser=0

You may reach out to the Ad Manager product support team to get assistance on logging in to the Ad Manager web interface.

 

Regards,

Kevin Gil Soriano Google Ads API Team

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[Emelie Tetrapak]

Hii Kevin,

I have replied individual to you on Friday. Please check and reply.

Regards

Emelie

[Google Ads API Forum Advisor]

Hi Emelie,

Thanks for the reply. I work with Kevin and let me provide support to your concern.

Could you confirm if you have sent a private email to this email alias googleadsa...@google.com? If yes, could you provide the subject of that email address and exact date and time you've sent it so that our team can check?

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Emelie Tetrapak]

Hii Ernie,

Instead off Reply to All , I have pressed to Reply to Author, I thought it might go to Kevin only.

The Title should be same - Google Ads API

Regards

Emelie

[Google Ads API Forum Advisor]

Hi Emelie,

I checked our system, but we do not have an open thread with the subject, "Google Ads API". Can you please try resending your email?

Thanks,
Matt
Google Ads API Team


Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 2021 Google Ads API and AdWords API Annual Survey
 

Matt Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Emelie,

Thank you for providing updates to your concern. I am also a member of the Google Ads API team and let me provide support to your concern.

I would like to inform you first that I am going to delete the last 3 posts as it contains confidential information, rest assured that all the replies here are recorded on our end. If you are going to provide information, especially if it is confidential information, then I would suggest to provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Also, I am afraid that we are not allowed to add recipients to our replies and make separate email thread for their concern.

Moving forward, I'm adding in a colleague that should be able to assist further.  For the meantime, here is some information on OAuth Verification, and how to verify your projects: 

• How to verify: OAuth API verification FAQs - Google Cloud Platform Console Help  
• General information: Unverified apps - Google Cloud Platform Console Help  

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Google Ads API Forum Advisor]

Hello,

I am looking into this with the app verification team and will get back to you when I have some next steps for you.

Regards,
Mike, Google Ads API Team

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[Google Ads API Forum Advisor]

Hello,

I've heard back from the team. They mentioned that your app is now verified for domain association. However, they sent an email on December 11 detailing one more change you'll need to make to your application name to be compliant. Here are some more details:

What the project is now pending is action regarding their display name of which is TetraPak_Google_Credentials.  Since the name includes Google without any indicators of disassociation of their product to Google's brand, the team had sent them a COM requesting they update the display name to be compliant.

Make sure you check your contact email for their complete instructions. If you haven't received the email, you can provide me with a good contact address by responding privately and I'll forward it to them and they can resend the instructions.

Regards,
Mike, Google Ads API Team

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[Emelie Tetrapak]

I have updated the same and renamed the  TetraPak_Google_Credentials to  TetraPak_App_Credentials. Whats the next step.

Regards

Emelie.

[Google Ads API Forum Advisor]

Hello,

As my team has no expertise on this topic and is just acting as an intermediary to the verification team, I suggest you find the email they sent you with complete instructions. If I were to guess, I imagine that now that you've updated to be compliant you could submit for verification again.