v13 ReportService returns code 0 on some requests

Skip to first unread message


May 6, 2010, 2:53:53 AM5/6/10
to AdWords API Forum

I am using APIlity PHP library to fetch v13 keyword reports. The
system returns following error when trying to fetch a report on
certain campaign:

Ouch! I am not proud to announce the following AdWords API Exception:
Message: An internal error has occurred. Please retry your request.
Trigger: N/A
Code: 0
Fault Origin: [PATH_TO_PHP_FILE]:downloadXmlReport()
SOAP Parameters:

Now, the curious bit is that I'm using APIlity's getKeywordTsvReport
to request the report, yet the error appears to stem from an XML-
related function.Running several tests with the same code against some
other campaigns appears to return a report just fine.

For reference, the APIlity call I am using, which shouldn't have
anything strange in it:

$name = 'keyword report',
$startDay = $start,
$endDay = $end,
$selectedColumns = array('Keyword', 'KeywordId', 'Impressions',
'Clicks', 'AveragePosition'),
$aggregationTypes = array ('Summary'),
$campaigns = $campaign_ids,
$campaignStatuses = array(),
$adGroups = array(),
$adGroupStatuses = array(),
$keywords = array(),
$keywordStatuses = array(),
$adWordsType = '',
$keywordType = '',
$isCrossClient = false,
$clientEmails = array(),
$includeZeroImpression = false,
$sleepTime = 30,
$validateFirst = false

This could be related to another thing we've been seeing: a few
campaigns never return a report when requested. I can wait upwards to
ten minutes and the routine seems to forever stall at the report
fetch, no errors no nothing. It could be a coincidence, but these all
seem to have appeared after the v13 sunset, the code's been running
since last summer without problems like these.

Also find us on our blog and discussion group:

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwor...@googlegroups.com
To unsubscribe from this group, send email to
For more options, visit this group at

AdWords API Advisor

May 7, 2010, 9:51:20 AM5/7/10
to AdWords API Forum

We are currently looking at some performance issues with the
ReportService, which could be related to the stalling that you are
seeing. For now I would recommend that you wait until the report job
completes, which may take longer than normal.

- Eric Koleda, AdWords API Team
> Also find us on our blog and discussion group:http://adwordsapi.blogspot.comhttp://groups.google.com/group/adwords-api


May 10, 2010, 1:47:59 AM5/10/10
to AdWords API Forum
Thank you for the reply.

Perhaps someone with more knowledge on APIlity can advise, but the
only method I can see for that is to increase the sleeptime value in
the report request, which seems to be an entirely undocumented feature.
Reply all
Reply to author
0 new messages