No response on the API Basic Access

[Samuel Liu]

It has been a week, please help.

Haven't heard anything from Google Ads about my application.

I don't think I ever got a case ID, please help.

Google Ads Manager Account (MCC) ID: 887-831-1394
Cases ID: N/A
Access level: Basic Access

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API basic access and haven't received any updates on your application status.

I would like to inform you that the case ID will be present in the auto-generated email from the compliance team after you submit the application form.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern?

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 887-831-1394

• Cases ID: requested
• Access type: Basic

Do reach out to the Google Ads API support team for any queries related to the API. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02r3QPM:ref"

Thanks,
 

Google Ads API Team

[Samuel Liu]

I can't find any email with a case id.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Since the access requests are handled by the Google Ads API Compliance team, they are actively addressing the matter and please note that access-related issues are beyond our current scope. Looping the Compliance team back to this thread for further assistance. 

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 887-831-1394

• Case ID: The user has not received any case ID. 

[Samuel Liu]

Hello?

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I would like to inform you that the case Id will be present in the auto generated email from the compliance team after submitting the application form. 

Kindly note that the concerns related to access requests are out of scope for the Google Ads API support team, as our team specializes in Google Ads API related concerns and technical implementations only. 

@Compliance team, please confirm if you are able to assist in the below access request and the user did not receive the Case Id.

Summary:
The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 887-831-1394

• Case ID: requested