Upload zip package prompts "An internal error has occurred."

[李小康]

Hi all,
I uploaded a zip package using the code provided in the example, and it keeps prompting an internal error.
how should I fix this.
Thanks.
code example:
https://developers.google.com/google-ads/api/docs/samples/upload-media-bundle?hl=en

request：&services.MutateMediaFilesRequest{state:impl.MessageState{NoUnkeyedLiterals:pragma.NoUnkeyedLiterals{}, DoNotCompare:pragma.DoNotCompare{}, DoNotCopy:pragma.DoNotCopy{}, atomicMessageInfo:(*impl.MessageInfo)(nil)}, sizeCache:0, unknownFields:[]uint8(nil), CustomerId:"9878974158", Operations:[]*services.MediaFileOperation{(*services.MediaFileOperation)(0xc00077c280)}, PartialFailure:false, ValidateOnly:false, ResponseContentType:0}{"level":"error","msg":"error：\u0026errorpkg.Status{Code:13, Platform:\"Google\", Reason:\"INTERNAL_ERROR\", Message:\"An internal error has occurred.\", Details:\"Internal error encountered.\", RequestID:\"mEiw06f_idsDeldzX1ec0A\"}","time":"2022-05-31T17:31:59+08:00"}

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

To investigate the issue further, could you please provide the complete request and response logs, with the request-id? If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.You can provide it via Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead. Let me know if you have any questions.

Thanks,

Nirmita Google Ads API Team

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[李小康]

Hi,

Thanks for replying to my post.

I am using golang to develop, there is no golang code example in the official example provided.
So I used my own way to print the request and response structs.
Is there the requestId you need here?
RequestID : mEiw06f_idsDeldzX1ec0A

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Moving forward, upon seeing your initial email, it appears that you've encountered an Internal error. This error occurs when something unexpected happened while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. That said, please retry your request again to see if this error will still occur.

Regards,

Carmela Google Ads API Team

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[李小康]

Hi,

Thanks for replying to my post.

My request has been returning this error since yesterday.

I've tried many times, in many different time periods, but all get the same error.

This looks like an unrecoverable error

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

To investigate the issue further, could you please provide the complete request and response logs? If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.You can provide it via Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead. Let me know if you have any questions.


Thanks,

Nirmita Google Ads API Team

ref:_00D1U1174p._5004Q2bFF3u:ref