COLLAB: Basic Access Level waiting time - how long you've been waiting?

[Matthias Devereux]

Hello everyone in the forum

Since this is the Google Ads API forum, I believe most of you already applied or will eventually apply for Basic or Standard Access Level.

From the amount of daily complaints here, I guess the Compliance team is probably under pressure with loads of applications to review, no questions about it. Anyway, the application form still shows the expected response should arrive in about 3 working days...

As a person who has been waiting for a lot longer (2 months+), I would like to hear from you: how long have you waited for your Access token? Please share your experience and help a very anxious colleague :)

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I understand the amount of work, I just would like to have a more reasonable time horizon... or any response at all.

Thank you

[Google Ads API Forum Advisor]

Hello All,

The members of my Google Ads API team have heard from our API developers about the developer token approval wait time being longer than usual, and we’ve escalated this problem. My team agrees with you that this wait time is quite stressful and needs to be addressed. The API Compliance team is working on multiple solutions to improve the situation, and I’m working to push these solutions along faster. 

In the meantime, if you haven't reached out on https://support.google.com/adspolicy/contact/contact_ads_api and chosen 'I'm waiting to hear back about my API application! Help!', then please do so. I’ve heard from multiple API developers that this can help move an application along. That’s the best option right now rather than pinging this thread.

Thanks for sharing your concerns,
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOn73:ref" (ADR-00229597)

 

Nadine Wang Google Ads API Team

[Hoang Ho]

For me, I have waiting 1.5 months without receiving any feedback. Just an email cced other team to investigate. And leave me alone.

So now, I have to spam all email thread like this thread to ask about my case 

My mcc: 652-337-8886 

This is the first time, I saw one Google working very slow like this. Even I submitted at least 5 times to this form https://support.google.com/adspolicy/contact/contact_ads_api  

Thanks

[Google Ads API Forum Advisor]

Hello Hoang,

I am sorry to hear that you have had such a rough experience. I heard recently that our API Compliance team has gone through a massive number of approvals, so many people should be seeing approvals or rejections now.

I do want to double-check on something that I find a bit confusing. It appears that the developer token on 652-337-8886 was submitted around April 11. You mentioned that you have been waiting for 1.5 months, but that data doesn't seem to align. Perhaps, you submitted an application for another developer token for another account that you've been waiting for. 

Could you please reply privately to me on the forum and get back to me with the account that you've been waiting longer for? There's a chance the API Compliance team could get slowed down if there are multiple applications for what appears to be the same company, so it would help if we could sort that out first.

Thanks,
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOn73:ref" (ADR-00229597)

Thanks,

 

Nadine Wang Google Ads API Team

[Hoang Ho]

I replied privately, 

Please help me to check. 

Thanks

[Google Ads API Forum Advisor]

Hello Hoang,

I've sent you 3 emails over the last couple of days; please check your email spam folder to see if my emails to you were accidentally marked as Spam.

Thanks,
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOn73:ref" (ADR-00229597)

 

Nadine Wang Google Ads API Team

[A Bo]

its approved ?

[Google Ads API Forum Advisor]

Hi,

Please note that the concerns related to access requests are out of scope for the Google Ads API support team as our team specializes in Google Ads API related concerns and technical implementations only. I would recommend you to reach out to the Google Ads API Compliance team as they are better equipped to address your concern.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOn73:ref" (ADR-00229597)

Thanks,
 

Google Ads API Team

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