Is anyone having trouble with googleads api?

[Cantare John]

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[Robert B]

Yes, I was just about to post something. We're encountering a lot of "internal errors" from the Google Ads API since ~45 minutes. Before that everything behaved normally, but now there's tons of errors.

Are others also affected by this incident?

On Monday, January 23, 2023 at 3:48:54 PM UTC+1 Cantare John wrote:

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[CFJ]

We are seeing an abnormally high number of "internal errors" beginning just after 9:30am eastern time and still ongoing as of 10:00am eastern time.

[Google Ads API Forum Advisor]

Hi All,

Thank you for raising this concern to the Google Ads API Forum.

It appears that you have encountered an internal error. This error occurs when something unexpected happens while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. Upon checking with our team, there are no reports as a widespread issue regarding these "internal errors."

Moving forward, since you mentioned that a high number / a tons of errors which are "internal errors", before we raise this to the rest of our team. We will be needing  the complete request and response logs with requestID and request header that generated on your end. This information will help our team to further investigate this internal error.

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

You can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Best regards,

Jinky Google Ads API Team

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[Oliver]

https://ads.google.com/status/publisher/

[Google Ads API Forum Advisor]

Hi Oliver,

Thank you for the reply.

Upon checking the Google Ads Status Dashboard, I could confirm that the problem with Google Ads has been resolved. That being said, you may try your request again on your end. If the issues still persist, then I would be needing your help in providing us the updated complete API logs (request and response logs with request ID) generated on your end so that our team can further validate if the request is done correctly.

You may then send the requested logs via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Heidi Google Ads API Team

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