Customer Match says my Customer ID is Invalid

Marcell Buglyó

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Aug 22, 2022, 7:23:14 AM8/22/22

to Google Ads API and AdWords API Forum

Hello!

We wanted to renew our old v7 Customer Match API code to the newest one, however one of our accounts ID is flagged as invalid. We get the following error:

ApiException was thrown with message '{
"message": "Request contains an invalid argument.",
"code": 3,
"status": "INVALID_ARGUMENT",
"details": [
{
"@type": "type.googleapis.com\/google.ads.googleads.v11.errors.GoogleAdsFailure",
"errors": [
{
"errorCode": {
"requestError": "INVALID_CUSTOMER_ID"
},
"message": "Invalid customer ID '978668****'."
}
],
"requestId": "omDv7EUF7QOxyE7a9wTn6g"
}
]
}'.

This is an account under an MCC, which was perfectly fine receiving Customer Data through API before. Is it a common issue or we have something unique going on here?

Thanks,

Marcell

Google Ads API Forum Advisor

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Aug 22, 2022, 9:56:44 AM8/22/22

to marcell...@intren.hu, adwor...@googlegroups.com

Hi Marcell,

Thank you for reaching out to us.

For our team to further investigate this, could you provide to us the complete API logs (request and response with request-id) generated on your end without reducing the customer id that is getting the invalid ? You may then send the requested logs via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,