Problem with Lead Form Webhook

[vikto...@doxadigital.com]

Hello All,

Sorry, as this not directly related to API, but since the Ads Support giving up about this by saying "this is out of their scope".. hopefully i can have some enlightment here.

So...

We've been integrate Lead Form to our CRM for years, but it stopped last week.

There is no issue if we test data from "Send Test Data" button

But after waiting for next few moment, when real conversion kick in, the data is in unicode (strange character).
Sample Data:

Real Conversion Data:

Same result from our integration script and third party service (webhook.site)

I tried to connect with Google Support Team, after waiting for 5 days, I'm surprised with the feedback "any inquiries directly related to CRM setup and implementation are out of our scope. " and they refer to use user forum.

Anyone can help?

Thanks

[Google Ads API Forum Advisor]

Hi Viktor,

Thanks for reaching out. Unfortunately, our team does not have the expertise to assist with the Webhook API. According to the support section of the Lead Form Webhook documentation, the Ads community is the recommended place to ask for help on this.

Regards,
Matt
Google Ads API Team

Matt Google Ads API Team

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[vikto...@doxadigital.com]

Okay Matt,

Thanks

[Google Ads API Forum Advisor]

Hi Viktor,

Thank you for your email.

If you have related concerns on the Google Ads API/ AdWords API, please feel free to add those in this email thread so our team can give support to you.

Regards,

Carmela Google Ads API Team

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[Shehan Jayasinghe]

We're having this same issue, we're setting up the ads through API and sending test data is received successfully. We've posted on the links you've added here but no one is getting back to us. We've contacted google support chat but they say they're not an expert on this issue. Please let us know who can look into this as we can't retrieve our leads. 

Thank you.

[Google Ads API Forum Advisor]

Hi Shehan,
 

Thanks for reaching out to the Google Ads API team. I hope you are doing well today.

With regards to your issue about this, "We've posted on the links you've added here but no one is getting back to us. We've contacted google support chat but they say they're not an expert on this issue. Please let us know who can look into this as we can't retrieve our leads." I understand your situation right now but the only team can help you to retrieve you lead is the team he mention by my colleague, allow me to reiterate again my colleague said, "Unfortunately, our team does not have the expertise to assist with the Webhook API. According to the support section of the Lead Form Webhook documentation, the Ads community is the recommended place to ask for help on this." If you have posted your concern to the said Ads community. I suggest to wait for their response to your post concern.
 

Regards,

Darwin Google Ads API Team

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[Shehan Jayasinghe]

If anyone viewing can help me, please check https://support.google.com/google-ads/thread/183873766/leadform-not-firing-webhook on the google ads community thread. Thank you

[Google Ads API Forum Advisor]

Hi Shehan,

Thank you for replying to this email thread.

Please note that our team can only provide support to the issues and concerns related to the Google Ads API. However, since your concern is more of the lead form webhook, then I am afraid that we would not be able to provide support here as it is outside of our expertise already. With this, you may try reaching out as well to the more equipped team via the links below:
https://developers.google.com/google-ads/webhook/docs/support
https://support.google.com/google-ads/gethelp

Regards,

Ernie John Google Ads API Team

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