Cant get user phone number in "call_view" request

[Kostja Saprykin]

I want to eliminate repetitive calls, i could just check if some of them had same phone number or caller_id, but they dont. Looked over documentation and tried to explore query builder (https://developers.google.com/google-ads/api/fields/v8/call_view_query_builder)

but cant find right fields to access this info, could u help me?

[Google Ads API Forum Advisor]

Hello,

Thank you for reaching out to us.

As for your concern on getting the phone number or caller_id, I'm afraid that this isn't supported in the call_view. However, I've checked on this field (resource_name) which is in the format (customers/{customer_id}/callViews/{call_detail_id}), could you try if that information is applicable to you?

Regards,

Mark Kevin Albios Google Ads API Team

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[Kostja Saprykin]

resource_name doesnt provide useful information, {call_detail_id} is different for different calls from same person, so i cant eliminate repetitive calls. It would be awesome to get info about that call_detail, but i couldnt find any endpoints in docs, would u suggest me other direction.

пятница, 27 августа 2021 г. в 07:32:49 UTC+5, adsapi:

[Google Ads API Forum Advisor]

Hi Kostja,

Could you give us a screenshot in the UI where these call details are available?

Regards,

Aryeh Baker Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Kostja,

Thank you for providing further details to your concern. I am also a member of Google Ads API team and let me provide support to your concern.

I would like to confirm if my understanding is correct that you want to have a field in the API that will return the phone number just like in the UI. Then, if you observe that there are repetitive phone numbers, you will delete the row of data where you notice the repetitive phone numbers.

Please confirm this so that I can raise a feature request to my team.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Kostja Saprykin]

I would like to be able to get some kind of info about caller, it can be phone number or his id, something like that.
I dont really want to delete any rows of data, I just want to count the number of unique calls made at a specific date, and currently I am unable to do so.
Thanks in advance! 

вторник, 7 сентября 2021 г. в 08:49:35 UTC+5, adsapi:

[Google Ads API Forum Advisor]

Hello Kostja,

Thanks for getting back to us.

I have raised a feature request to get the caller info and this is for the team's review. However, please note that this isn't a guarantee that this feature will be supported in the API soon. In the meantime, we suggest that you keep an eye on our blog for updates and new releases.

Regards,

Mark Kevin Albios Google Ads API Team

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[Jad Seifeddine]

Hi There,

I am also looking for caller full phone number. Has this feature been added? If not, is there any reason to why we cannot get this data.

[Google Ads API Forum Advisor]

Hi Jad,

Thank you for sending as an email.

We already responded to you on the email support thread. However, to answer your concern, please note that there is no update on created feature request and it is still subject for review but keep monitoring blog for any available updates.

Regards,

Carmela Google Ads API Team

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