Offline Conversion: only 2/3 of uploaded data appear in Adwords

[Nypo77]

Hi!

I'm pushing offline conversions to various adwords accounts and having this weird issue: only 2/3 of them are actually getting there.
Not sure what happens with the other 1/3.

I am repeating the uploading hourly, for the same conversions set taken from the last 48 hrs (initially was 24 hrs, I thought that this might help),
thus giving chance for all conversions to be uploaded (even if they appear at first with TOO RECENT CLICK error).

Any idea why this is happening?

Thanks!
--Steve

[Ray Tsang (AdWords API Team)]

Hi,

Were you receiving any errors when uploading the offline conversion?  Did you associate with the GCLID and timestamp (with timezone?).

Please review the help center article around timing your uploads.

Cheers,

[Nypo77]

Hi!

Thanks for the reply and sorry for the delayed answer.

This is a real example of what I am pushing to upload:

  object(OfflineConversionFeedOperation)#1104 (4) {
    ["operand"]=>
    object(OfflineConversionFeed)#1103 (4) {
      ["googleClickId"]=>
      string(26) "CL2-XXXXXXXXXXXXXX-AcQ"
      ["conversionName"]=>
      string(37) "Call Conversions - example.com"
      ["conversionTime"]=>
      string(28) "20140321 150401 Europe/Paris"
      ["conversionValue"]=>
      float(2.83)
    }
    ["operator"]=>
    string(3) "ADD"
    ["OperationType"]=>
    NULL
    ["_parameterMap":"Operation":private]=>
    array(1) {
      ["Operation.Type"]=>
      string(13) "OperationType"
    }
  }

I am sending the GCLID with every uploaded item (I do not push those conversion where for some reason I do not know the gclid and conversion time), added the timezone, using a delay of 2 hours and a timeframe of 48 hours for which I read the conversions.
I actually changed the delay to 3 hours (take conversions older then 3 hours) and I saw a significant drop in the error (this is why I delayed in answering). So it seems that most part of the initital error I fixed.

But, asking the clients, they still see the same issue of loosing about 30% of the offline conversions.
For some conversions I do not recieve the search terms. Has this anything to do with this 30% loss of conversions somehow? Just trying to figure out, hanging onto every possibility..

Thanks ahead!
--Steve

[Ray Tsang (AdWords API Team)]

Steve,

What is the timezone used in the timestamp?  Is it the timezone of the AW account, or the timezone of where the click took place?  Thanks,

Ray

[Nypo77]

Hi Ray!

Appreciate your inputs...right now I am using a default timezone (Europe/Paris), since most of the activity that is going on is in France. The time I am sending is the conversion time of the call (actually the end of call) which is in the Europe/Paris  timezone.
I should use the account's timezone? For most of the clients the timezone is also Europe/Paris. 

Thanks!
--Steve

[Nypo77]

Also, I wanted to ask if is there a limit on the nr. of conversions that can be uploaded at once? I tried to find in doc, but I just couldn't.

Thanks
--Steve

[Ray Tsang (AdWords API Team)]

Steve,

I'd highly recommend using the account timezone (i.e., you'll have to convert the time into appropriate timezone).

I'm not aware of a limit at the moment.

Thanks,

[Nypo77]

Thank you Ray!

I am doing the upgrade and hopefully this will solve the issues. Will get back with the result as soon as I have client's feedback.

Thanks,
--Steve

[Nypo77]

Dear Ray!

I only now could get back to you with the results.

I applied your suggestion regarding the timezone. Also I found a bug I had with uploading multiple conversions with accidentally the same conversions time, so these were ignored (same gclid with same conversion time is taken in account only once)...also, I realized there is a time Google needs to show all conversions in the Adwords interface...so all these probably counted to have my issue fixed and have a happy client now :)

Thank you for the input!
Kindest regards,
---Steve

[Ray Tsang (AdWords API Team)]

Steve,

That's great to hear.  I'm glad it's all good now =)

Ray