Approved AdWords API developer token is now "Rejeted" - PLEASE HELP!

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Up Spin Software, LLC

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Sep 12, 2011, 1:48:45 PM9/12/11
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I have had an approved developer token for months now and today for some reason my developer token has been rejected.

I have re-applied for the developer token, but can some provide some insight as to why all of the sudden my account has been rejected.

Thanks,

Kyle

Andrew Fischer

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Sep 12, 2011, 1:58:57 PM9/12/11
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I have had the same issue occur to me this morning as well.
I did not receive an email with reasoning for the rejection to the
email provided on the account.

I have also re-applied for the developer token and would appreciate a
prompt response as to why this has occurred.

Cheers,

~Andrew

goog...@neoinformatics.com

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Sep 12, 2011, 2:10:27 PM9/12/11
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I'm also the same issues.
So, I have re-applied for the developer token, and I would like to know how many days it takes to approve the adword api.


Up Spin Software, LLC

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Sep 12, 2011, 2:44:48 PM9/12/11
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Is there anyone I can contact or call to have this issues resolved sooner than later?

Last time it took almost 1 month to have the developer token approved and I cannot tell 1,000 plus customers that my application will be offline for that length of time.




store...@gmail.com

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Sep 12, 2011, 4:10:59 PM9/12/11
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Same here. My account is fully up-to-date & has been billed
successfully since the beginning. Suddenly it's now "Rejected" with no
explanation & my tool is non-functional. We've re-applied, reset the
token, etc. There's no phone number to call for help. All we can do is
post here and hope that we actually get some sort of help within a
reasonable amount of time. :(

If anyone knows how to get this resolved... PLEASE help!!

On Sep 12, 12:44 pm, "Up Spin Software, LLC"

Herm_admin

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Sep 12, 2011, 6:05:39 PM9/12/11
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We have the exact same issue.  Happened about 11 am CST.  We had to reset our password to get into the MCC acount.  We have had it for a few years, but prop have not logged into it directly in quite awhile. 

Resubmited and its in pending approval also.

Up Spin Software, LLC

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Sep 12, 2011, 6:22:25 PM9/12/11
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Just to add a few additional pieces of info about this.

I started receiving the following error when making any API request at exactly 10:14 AM PST.

INCOMPLETE_SIGNUP_USER_INFO_REJECTED

Soon after that I logged into my MCC account to find that my developer token status had changed from "Approved" to "Rejected" with an option to re-apply.

Now my account is "Pending approval" after re-submitting the developer token application

My account has be active for several months and my billing account is current and up to date so any insight or help from someone from the AdWords API team would be greatly appreciated.

Kyle

James Mac

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Sep 12, 2011, 7:32:19 PM9/12/11
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I have had the same issue! I need this resolved immediately otherwise I will have a lot of unhappy customers. WHAT HAS HAPPENED? Why has my token been rejected?!?!?

pmfiorini

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Sep 12, 2011, 8:17:40 PM9/12/11
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OMG - me too - what is going on here...Oyvey...

Edmar Ferreira

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Sep 13, 2011, 1:24:32 AM9/13/11
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Same problem

Tijmen Scheifes

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Sep 13, 2011, 3:02:29 AM9/13/11
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Same issue here, since 14 hours ago now. At least good to see we're
not the only one. Let's hope Google fixes this quickly.

On 13 sep, 07:24, Edmar Ferreira <edmaroliveiraferre...@gmail.com>
wrote:

Vizergy

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Sep 13, 2011, 8:20:14 AM9/13/11
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Lets add one more company having the same problem.  We have been using token for years and now have to resubmit.

Mykola Rudenko

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Sep 13, 2011, 8:39:08 AM9/13/11
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Same problem here. Any ideas?

Sampsa Suoninen

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Sep 13, 2011, 9:05:21 AM9/13/11
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Same issue started occuring earlier today, suddenly the API Developer Token got rejected. I hope they re-approve fast, I don't use it for my personal fun.

I have API budget left and the usage amounts have been relatively low, so this must be either a mass "cleanup" or a bug/human error in some process.

do...@keypath.com

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Sep 13, 2011, 9:28:30 AM9/13/11
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We had the exact same problem this morning as well.  I went ahead and reapplied, but the token still gives the same answer.
 
INCOMPLETE_SIGNUP_USER_INFO_REJECTED
 
Donny

ibra

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Sep 13, 2011, 9:49:52 AM9/13/11
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Same problem here. Our developer token appears as rejected (was working last week) and each data query returns:
 
Could not process your request - QuotaCheckError.INCOMPLETE_SIGNUP_USER_INFO_REJECTED @
 
If it is a bug, I hope it will be resolved soon...
 
Ibra

Fraser Cain

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Sep 13, 2011, 11:08:32 AM9/13/11
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We're having the problem here too. Account is in good standing,
spending hundreds of $$ a month. Token was rejected with no
explanation. We've reapplied, but it just says "pending approval".

Ty.Roden

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Sep 13, 2011, 11:58:24 AM9/13/11
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Having the same issue here as all others above. I have a pile of
customers counting on the data that this API provides. Any help on
this one Google? I sure wish that Google would notify us when they do
this sort of thing - probems happen frequently enough with the API
that it shakes our clients faith in our reporting tools. Any update
Google?

Justin

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Sep 13, 2011, 12:22:53 PM9/13/11
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Ditto, same problem.

store...@gmail.com

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Sep 13, 2011, 12:43:59 PM9/13/11
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It's very upsetting to me that we are paying for this service &
there's not even a support phone number to call!?

I see members of the Google API team trolling this forum and posting
in other topics, but nothing here. Can we please get some sort of
explanation? Is this a bug that is being looked at or were our
accounts rejected because of a policy change or something? Please give
us some sort of explanation. We are paying for this premium service,
it's not a free use API.

As much as I would hate to, we will have to switch to another API for
keyword search volumes if this isn't resolved quickly. We have many
clients standing by and waiting for our tool to be back up. They are
losing patience and so am I.

Regards,
Dave

SEO Intelligent

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Sep 13, 2011, 12:47:12 PM9/13/11
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Same as Dave. Pls, give us some explanitation.

jahan

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Sep 13, 2011, 1:06:55 PM9/13/11
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very bad form for a paid service. It is either

1 - Google did a mystery policy change and just decided to blanket ban
random accounts. Ok. If this is the case then tell us
2 - Something broke.... and they are fixing it and this is the
timeframe that they expect it to be fixed

Since google appears not to care too much about its PAYING customers
by at least giving some communication, and obviously mods are reading
this because they are replying to other topics... then we need to
come up with a new solution

I did some research and the http://www.keyworddiscovery.com/ paid
service would be a suitable replacement for some needs
it uses the yahoo CPC data which is a little more erratic, but enough
to get a bearing and it s keywords are a combo of yahoo, bing and
goooggle
so you get quite a bit more. I wouldn't say it is better or worse,
but it is clear googles stance on its customers so we need a backup in
place.

Price is about $450 for 10,000 calls, so actually depending what you
are doing it works out cheaper than the adwords API.
I would really prefer not to switch over, but people are losing
thousands of dollars an hour from clients just because Google chooses
not to respond and we dont know if we are banned or something is
broken or...

Justin

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Sep 13, 2011, 1:35:45 PM9/13/11
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An alternative worth considering is Wordtracker's API service. You can
find out more here: http://www.wordtracker.com/api And you can sign up
by emailing sup...@wordtracker.com

The price, for a commercial contract, is $800 for 10,000 calls, and
the data is original (ie, from real search engines, rather than an
amalgamation of other sources).

Hope that's useful.

Justin

john

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Sep 13, 2011, 1:49:48 PM9/13/11
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We have the exact same problem here. We've been live and using the API for months then all of a sudden we started getting similar error messages.  Good luck finding an actual support number or even email for API questions.  I think these forums are the only support access.

I decided to finally call the generic AdWords help number (866-246-6453) and hope to find someone who could help. I was informed by a rep that the issue was our MCC account did not have a "client/child" account setup with an active campaign. Our account was originally created as a pure MCC account months ago.  We applied for API access and were approved (after a long wait) without having setup any sort of client/child adwords accounts or any "campaigns". Everything was running fine until just now.

I created a child adwords account (which you need in order to call in any event). I followed the reps instructions and created a dummy campaign and ad.  The rep then told me to re apply to the API using  the client account. However, I see no way of doing that?? From what I can see the API account is tied to the MCC account, not the client adwords account. 

So, one more call. This time I'm told my original API account should never have worked in the first place and to do what the other rep suggested and re-apply at the MCC.  I did that, but the rep said there's no way to push it through. Ugh!

I'm not sure if any of that makes sense, does everyone else have a single MCC and no clients?  If that's the case then this might be the issue otherwise it's help center run-around.  Hope it helps.

-John


Herm_admin

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Sep 13, 2011, 3:43:31 PM9/13/11
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We have a client account and a main MCC account.   We use the MCC account and token purely for our internal stats, for our own webpage. 

We have had the accounts for about 5 years!  That is how long our token was working fine.  To give you an idea, over that time we have used about 230,000 credits, due to our spend, we have over 75 million unused API credits, so I doubt the issue is related to any policy or account linking changes.  We don't do anything but pull stats for our singular client account (which is our only company's Adwords account).

It really seems like there has been a mess up of some sort.  Or a script got let loose to hit certain accounts that overreached its intended targets.

Matthew Redford

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Sep 13, 2011, 4:01:28 PM9/13/11
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I've been a API user since 2009 - and now have the same error everyone else has been reporting. No notification. No explanation. Wouldn't the decent thing for Google to do is to inform paying (often for significant periods of time) customers with at least an explanation? If they have tightened terms and conditions - why can't they work with us and inform us of what we need to do to comply - simply rejecting a mass amount of API accounts without any warning is very harsh.

Many of us have of spent significant amounts of time developing apps and businesses using the AdWords API. Many of us have customers. It's just very frustrating.

Ty.Roden

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Sep 13, 2011, 6:19:38 PM9/13/11
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Has anyone heard any response at all from Google on this? As it
relates to Adwords data, there is no other solution that we can use to
handle Adwords accounts (as mentioned in a post above). We are unable
to use our tools to maintain accounts for our clients, and no data can
be polled for reporting purposes. Still have "Pending Approval" .. and
zero updates from Google.

At this point, with no communication from Google, especially this many
hours into the problem calling it upsetting is a vast understatement.

Luis Siquot

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Sep 13, 2011, 3:53:17 PM9/13/11
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+1 to the group afected by this mystery.
+1 to your anwser. we use in the same way with lots of related client acounts.

excuse my poor english




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Terence Hooi

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Sep 13, 2011, 8:20:00 PM9/13/11
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So much for "do no evil"...
More importantly,
Does everyone here use Google Apps too? We do and have been ignoring
their "merge your account" message which actually doesn't merge your
account anyway.
Wondering if everyone else has this problem and if it is a
commonality
amongst us?
Terence

On Sep 13, 3:48 am, "Up Spin Software, LLC"
<adwo...@upspinsoftware.com> wrote:
> I have had an approved developer token for months now and today for some
> reason my developer token has been rejected.
>
> I have re-applied for the developer token, but can some provide some insight
> as to why all of the sudden my account has been rejected.
>
> Thanks,
>
> Kyle

corp...@gmail.com

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Sep 13, 2011, 9:21:05 PM9/13/11
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Our MCC was under a Google Apps account with the apparent conflict and
migrated it to a personal Gmail account today rather than the Google
Apps account.

I was wondering if that actually had to do with the "rejection" status
-- perhaps it does and we do have that in common. Perhaps THAT is the
glitch.

We've had our developer token for over 4 years -- and no problem
whatsoever -- I can't see that they would just turn it off on a whim
with so many folks affected -- it's a paid platform that makes them
money.

Either way, I called Adwords Support Team on the 866# and the gal told
me that today was third time she had heard the same thing -- so she
has emailed that department since they cannot be physically reached.

She told me she would email me when she gets a response (likely 48
hours).

Yeah - no hurry - the building is burning down - might as well just
wait until it burns to the ground and start over. :-P

There's only a few hundred clients waiting on us -- no worries.

Jim

Terence Hooi

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Sep 14, 2011, 12:24:02 AM9/14/11
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Ah, interesting...

Anyone else?

On Sep 14, 11:21 am, "kud.and...@gmail.com" <corpf...@gmail.com>
wrote:

rayden

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Sep 14, 2011, 3:30:48 AM9/14/11
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Here to...

Code: 129
Message: User information rejected.
Trigger: N/A

What is happening? There is still no cross client 2011 lib, and
now this is not working.

Can anyone from google please respond?

best,

si...@hubbardmedia.com

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Sep 14, 2011, 4:03:44 AM9/14/11
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Same problem here. Can't believe the number of people posting the
same problem and not one response from google. Shame on you google.
You really need to hit us all with an update on what is obviously a
widespread problem that is effecting production systems.

Stilliard

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Sep 14, 2011, 7:40:48 AM9/14/11
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Not sure if this is google suddenly being more strict? Or a bug that's
rejected a load of tokens.
Either way, can someone in the Google Adwords team give us some info?
as i also didn't get an email as to why i have suddenly been rejected.

Underground Elephant

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Sep 14, 2011, 1:21:05 PM9/14/11
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I just received this email from an Adwords support guy:

Andrew,

At this time, the best way for you to regain access to your API is to
re-apply. This could take up to two weeks to be processed, and I will
reach out to you as soon as I have any sort of update on this matter.
Thank you for your understanding and cooperation.

Sincerely,

Tyler
The Google AdWords Team

I sent him a long and very frustrated email stating this was unacceptable and requested he become our liaison to the API support team and bug the hell out of them till they give us an explanation and/or solution to this problem 

Eric Estrada

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Sep 14, 2011, 2:45:21 PM9/14/11
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I have not been able to contact anyone.. phone goes nowhere and have
not heard back via email yet. I am very surprised. Google really needs
to address this with us all or I feel they will lose a lot of paying
customers.

On Sep 14, 1:21 pm, Underground Elephant <uemaster...@gmail.com>
wrote:

Eric Koleda

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Sep 14, 2011, 2:48:44 PM9/14/11
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Hi All,

Please see the following thread for an update on this issue: https://groups.google.com/d/msg/adwords-api/BXyV40LfEEI/Rt2Jgrp3NWsJ

Best,
- Eric Koleda, AdWords API Team

Ty.Roden

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Sep 14, 2011, 3:23:45 PM9/14/11
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Speaking as someone who has had their token rejected (as many people
above) and having an application that is internal only and not for
client use, I do not break any of your rules for the API, and have
been actively using the API since mid 2008. Your response to all of us
is that we need to re-apply for the API, and you will reconsider our
application and it will take 5-6 weeks to do so?!? Are you serious??

The statement on the link is:
Please know that that we will take between 5 and 6 weeks to process
all developer token re-applications.

This is absolutely ludicrous!

We need to contact th email listed in the link ASAP folks.. and in
quantity if we have any hope of keeping our clients happy... I am
utterly amazed.

rayden

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Sep 14, 2011, 3:29:17 PM9/14/11
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I totally aggree. We use API for statistics for our customers, been
using
adwords for 5 years, and now rejected.

We could at least get a warning - its hard to say our customers, you
cannot
see statistics for 5-6 weeks.

Anyway, how can we resolve this sooner - is it possible to get a
reason for
disaproval - so we can change that part?

Fraser Cain

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Sep 14, 2011, 3:34:32 PM9/14/11
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This is absolutely devastating to our business. And considering the
amount we're spending with Google Adwords, the very least they could
do is send an email, or ask for clarification, or raise the prices...
or anything but this. We're not scraping, we're legitimately paying
you for access to the data. We're your customers?

Herm_admin

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Sep 14, 2011, 3:35:59 PM9/14/11
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     I just emailed to it a few minutes ago, and posted the forum comment about why this occurred.  I explained the same thing, we are a company that has been using the token for years, we don't have clients, we are simply pulling keywords costs about once an hour, for our internal stats.

     I mentioned we are not violating any terms, are not pulling lots of data randomly, and probably got caught up in the review by accident, and was hoping they could speed up the review process.  At this point I am not really expecting much, but considering the circumstances figured it was worth a shot.
 
     This really is a let down from Google.  I understand the need for them to remove accounts at times, but when disable tokens that are obviously not intended to be disabled, they should have a speedy re-review set up at a minimum.




Matthew Redford

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Sep 14, 2011, 3:51:54 PM9/14/11