Approved AdWords API developer token is now "Rejeted" - PLEASE HELP!

[Up Spin Software, LLC]

I have had an approved developer token for months now and today for some reason my developer token has been rejected.

I have re-applied for the developer token, but can some provide some insight as to why all of the sudden my account has been rejected.

Thanks,

Kyle

[Andrew Fischer]

I have had the same issue occur to me this morning as well.
I did not receive an email with reasoning for the rejection to the
email provided on the account.

I have also re-applied for the developer token and would appreciate a
prompt response as to why this has occurred.

Cheers,

~Andrew

[goog...@neoinformatics.com]

I'm also the same issues.

So, I have re-applied for the developer token, and I would like to know how many days it takes to approve the adword api.

[Up Spin Software, LLC]

Is there anyone I can contact or call to have this issues resolved sooner than later?

Last time it took almost 1 month to have the developer token approved and I cannot tell 1,000 plus customers that my application will be offline for that length of time.

[store...@gmail.com]

Same here. My account is fully up-to-date & has been billed
successfully since the beginning. Suddenly it's now "Rejected" with no
explanation & my tool is non-functional. We've re-applied, reset the
token, etc. There's no phone number to call for help. All we can do is
post here and hope that we actually get some sort of help within a
reasonable amount of time. :(

If anyone knows how to get this resolved... PLEASE help!!

On Sep 12, 12:44 pm, "Up Spin Software, LLC"

[Herm_admin]

We have the exact same issue.  Happened about 11 am CST.  We had to reset our password to get into the MCC acount.  We have had it for a few years, but prop have not logged into it directly in quite awhile. 

Resubmited and its in pending approval also.

[Up Spin Software, LLC]

Just to add a few additional pieces of info about this.

I started receiving the following error when making any API request at exactly 10:14 AM PST.

INCOMPLETE_SIGNUP_USER_INFO_REJECTED

Soon after that I logged into my MCC account to find that my developer token status had changed from "Approved" to "Rejected" with an option to re-apply.

Now my account is "Pending approval" after re-submitting the developer token application

My account has be active for several months and my billing account is current and up to date so any insight or help from someone from the AdWords API team would be greatly appreciated.

Kyle

[James Mac]

I have had the same issue! I need this resolved immediately otherwise I will have a lot of unhappy customers. WHAT HAS HAPPENED? Why has my token been rejected?!?!?

[pmfiorini]

OMG - me too - what is going on here...Oyvey...

[Edmar Ferreira]

Same problem

[Tijmen Scheifes]

Same issue here, since 14 hours ago now. At least good to see we're
not the only one. Let's hope Google fixes this quickly.

On 13 sep, 07:24, Edmar Ferreira <edmaroliveiraferre...@gmail.com>
wrote:

[Vizergy]

Lets add one more company having the same problem.  We have been using token for years and now have to resubmit.

[Mykola Rudenko]

Same problem here. Any ideas?

[Sampsa Suoninen]

Same issue started occuring earlier today, suddenly the API Developer Token got rejected. I hope they re-approve fast, I don't use it for my personal fun.

I have API budget left and the usage amounts have been relatively low, so this must be either a mass "cleanup" or a bug/human error in some process.

[do...@keypath.com]

We had the exact same problem this morning as well.  I went ahead and reapplied, but the token still gives the same answer.

 

INCOMPLETE_SIGNUP_USER_INFO_REJECTED

 

Donny

[ibra]

Same problem here. Our developer token appears as rejected (was working last week) and each data query returns:

 

Could not process your request - QuotaCheckError.INCOMPLETE_SIGNUP_USER_INFO_REJECTED @

 

If it is a bug, I hope it will be resolved soon...

 

Ibra

[Fraser Cain]

We're having the problem here too. Account is in good standing,
spending hundreds of $$ a month. Token was rejected with no
explanation. We've reapplied, but it just says "pending approval".

[Ty.Roden]

Having the same issue here as all others above. I have a pile of
customers counting on the data that this API provides. Any help on
this one Google? I sure wish that Google would notify us when they do
this sort of thing - probems happen frequently enough with the API
that it shakes our clients faith in our reporting tools. Any update
Google?

[Justin]

Ditto, same problem.

[store...@gmail.com]

It's very upsetting to me that we are paying for this service &
there's not even a support phone number to call!?

I see members of the Google API team trolling this forum and posting
in other topics, but nothing here. Can we please get some sort of
explanation? Is this a bug that is being looked at or were our
accounts rejected because of a policy change or something? Please give
us some sort of explanation. We are paying for this premium service,
it's not a free use API.

As much as I would hate to, we will have to switch to another API for
keyword search volumes if this isn't resolved quickly. We have many
clients standing by and waiting for our tool to be back up. They are
losing patience and so am I.

Regards,
Dave

[SEO Intelligent]

Same as Dave. Pls, give us some explanitation.

[jahan]

very bad form for a paid service. It is either

1 - Google did a mystery policy change and just decided to blanket ban
random accounts. Ok. If this is the case then tell us
2 - Something broke.... and they are fixing it and this is the
timeframe that they expect it to be fixed

Since google appears not to care too much about its PAYING customers
by at least giving some communication, and obviously mods are reading
this because they are replying to other topics... then we need to
come up with a new solution

I did some research and the http://www.keyworddiscovery.com/ paid
service would be a suitable replacement for some needs
it uses the yahoo CPC data which is a little more erratic, but enough
to get a bearing and it s keywords are a combo of yahoo, bing and
goooggle
so you get quite a bit more. I wouldn't say it is better or worse,
but it is clear googles stance on its customers so we need a backup in
place.

Price is about $450 for 10,000 calls, so actually depending what you
are doing it works out cheaper than the adwords API.
I would really prefer not to switch over, but people are losing
thousands of dollars an hour from clients just because Google chooses
not to respond and we dont know if we are banned or something is
broken or...

[Justin]

An alternative worth considering is Wordtracker's API service. You can
find out more here: http://www.wordtracker.com/api And you can sign up
by emailing sup...@wordtracker.com

The price, for a commercial contract, is $800 for 10,000 calls, and
the data is original (ie, from real search engines, rather than an
amalgamation of other sources).

Hope that's useful.

Justin

[john]

We have the exact same problem here. We've been live and using the API for months then all of a sudden we started getting similar error messages.  Good luck finding an actual support number or even email for API questions.  I think these forums are the only support access.

I decided to finally call the generic AdWords help number (866-246-6453) and hope to find someone who could help. I was informed by a rep that the issue was our MCC account did not have a "client/child" account setup with an active campaign. Our account was originally created as a pure MCC account months ago.  We applied for API access and were approved (after a long wait) without having setup any sort of client/child adwords accounts or any "campaigns". Everything was running fine until just now.

I created a child adwords account (which you need in order to call in any event). I followed the reps instructions and created a dummy campaign and ad.  The rep then told me to re apply to the API using  the client account. However, I see no way of doing that?? From what I can see the API account is tied to the MCC account, not the client adwords account. 

So, one more call. This time I'm told my original API account should never have worked in the first place and to do what the other rep suggested and re-apply at the MCC.  I did that, but the rep said there's no way to push it through. Ugh!

I'm not sure if any of that makes sense, does everyone else have a single MCC and no clients?  If that's the case then this might be the issue otherwise it's help center run-around.  Hope it helps.

-John

[Herm_admin]

We have a client account and a main MCC account.   We use the MCC account and token purely for our internal stats, for our own webpage. 

We have had the accounts for about 5 years!  That is how long our token was working fine.  To give you an idea, over that time we have used about 230,000 credits, due to our spend, we have over 75 million unused API credits, so I doubt the issue is related to any policy or account linking changes.  We don't do anything but pull stats for our singular client account (which is our only company's Adwords account).

It really seems like there has been a mess up of some sort.  Or a script got let loose to hit certain accounts that overreached its intended targets.

[Matthew Redford]

I've been a API user since 2009 - and now have the same error everyone else has been reporting. No notification. No explanation. Wouldn't the decent thing for Google to do is to inform paying (often for significant periods of time) customers with at least an explanation? If they have tightened terms and conditions - why can't they work with us and inform us of what we need to do to comply - simply rejecting a mass amount of API accounts without any warning is very harsh.

Many of us have of spent significant amounts of time developing apps and businesses using the AdWords API. Many of us have customers. It's just very frustrating.

[Ty.Roden]

Has anyone heard any response at all from Google on this? As it
relates to Adwords data, there is no other solution that we can use to
handle Adwords accounts (as mentioned in a post above). We are unable
to use our tools to maintain accounts for our clients, and no data can
be polled for reporting purposes. Still have "Pending Approval" .. and
zero updates from Google.

At this point, with no communication from Google, especially this many
hours into the problem calling it upsetting is a vast understatement.

[Luis Siquot]

+1 to the group afected by this mystery.
+1 to your anwser. we use in the same way with lots of related client acounts.

excuse my poor english

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[Terence Hooi]

So much for "do no evil"...
More importantly,
Does everyone here use Google Apps too? We do and have been ignoring
their "merge your account" message which actually doesn't merge your
account anyway.
Wondering if everyone else has this problem and if it is a
commonality
amongst us?
Terence

On Sep 13, 3:48 am, "Up Spin Software, LLC"
<adwo...@upspinsoftware.com> wrote:
> I have had an approved developer token for months now and today for some
> reason my developer token has been rejected.
>
> I have re-applied for the developer token, but can some provide some insight
> as to why all of the sudden my account has been rejected.
>
> Thanks,
>
> Kyle

[corp...@gmail.com]

Our MCC was under a Google Apps account with the apparent conflict and
migrated it to a personal Gmail account today rather than the Google
Apps account.

I was wondering if that actually had to do with the "rejection" status
-- perhaps it does and we do have that in common. Perhaps THAT is the
glitch.

We've had our developer token for over 4 years -- and no problem
whatsoever -- I can't see that they would just turn it off on a whim
with so many folks affected -- it's a paid platform that makes them
money.

Either way, I called Adwords Support Team on the 866# and the gal told
me that today was third time she had heard the same thing -- so she
has emailed that department since they cannot be physically reached.

She told me she would email me when she gets a response (likely 48
hours).

Yeah - no hurry - the building is burning down - might as well just
wait until it burns to the ground and start over. :-P

There's only a few hundred clients waiting on us -- no worries.

Jim

[Terence Hooi]

Ah, interesting...

Anyone else?

On Sep 14, 11:21 am, "kud.and...@gmail.com" <corpf...@gmail.com>
wrote:

[rayden]

Here to...

Code: 129
Message: User information rejected.
Trigger: N/A

What is happening? There is still no cross client 2011 lib, and
now this is not working.

Can anyone from google please respond?

best,

[si...@hubbardmedia.com]

Same problem here. Can't believe the number of people posting the
same problem and not one response from google. Shame on you google.
You really need to hit us all with an update on what is obviously a
widespread problem that is effecting production systems.

[Stilliard]

Not sure if this is google suddenly being more strict? Or a bug that's
rejected a load of tokens.
Either way, can someone in the Google Adwords team give us some info?
as i also didn't get an email as to why i have suddenly been rejected.

[Underground Elephant]

I just received this email from an Adwords support guy:

Andrew,

At this time, the best way for you to regain access to your API is to

re-apply. This could take up to two weeks to be processed, and I will

reach out to you as soon as I have any sort of update on this matter.

Thank you for your understanding and cooperation.

Sincerely,

Tyler

The Google AdWords Team

I sent him a long and very frustrated email stating this was unacceptable and requested he become our liaison to the API support team and bug the hell out of them till they give us an explanation and/or solution to this problem 

[Eric Estrada]

I have not been able to contact anyone.. phone goes nowhere and have
not heard back via email yet. I am very surprised. Google really needs
to address this with us all or I feel they will lose a lot of paying
customers.

On Sep 14, 1:21 pm, Underground Elephant <uemaster...@gmail.com>
wrote:

[Eric Koleda]

Hi All,

Please see the following thread for an update on this issue: https://groups.google.com/d/msg/adwords-api/BXyV40LfEEI/Rt2Jgrp3NWsJ

Best,

- Eric Koleda, AdWords API Team