RE: ERROR: The click associated with the given identifier or iOS URL parameter is either too old to be imported or occurred before the conversion click through lookback window for the specified combination of conversion date and conversion action (defaul

[Google Ads API Forum Advisor]

Hello Hustle,

Thanks for reaching out. With regards to your concern, it looks like we have a duplicate thread for this issue. We can keep correspondence related to this issue on the other thread and I will close this thread to avoid any kind of confusion. Also, it has more context than this thread.

Best regards,

Jakeia Sabrina Google Ads API Team

 

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[Alex Garcia]

The errors are not the same, that's why I opened a different thread.

I believe these are 2 different errors and the way to handle them should be different.

[Google Ads API Forum Advisor]

Hi Hustle,

Thank you for the replies. 

I would like to give an idea of what is click through lookback window days. This means the maximum number of days which may elapse between an impression and a conversion without an interaction and the maximum number of days is 90. With this, the GCLID that you want to upload is older than 90 days, I'm afraid that you will no longer be able to upload it. If you try to upload this GCLID then you will encounter the said error.

Best regards,

Jinky Google Ads API Team

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[Alex Garcia]

But this is definitely not the case, as we are uploading recent Click IDs. These Click IDs were produced within the last 24 hours.

[Google Ads API Forum Advisor]

Hello Hustle,

Thanks for the clarification. For better understanding of the issue you are facing, could you please share the complete request and response logs with request ID and request header generated on your end, so our team can better check the root cause of the error?
Please send the requested details via the Reply privately to the author option. If this option is not available, you may send the details directly to us googleadsapi-support@google.com alias instead.

Best regards,

Jakeia Sabrina Google Ads API Team

 

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[Alex Garcia]

Hi there,

The support is not really helpful. You are telling me to contact the Product Team. This is the reply by the product team:

Unfortunately, since this is an API issue, we're not able to help out with that. API issues are out of scope for the Google Ads customer support.

You are passing the buck among yourselves and no one is taking responsibility for the incident.

Can someone please help me?

On Friday, February 25, 2022 at 5:10:42 PM UTC+1 adsapi wrote:

Hello Hustle,

Thanks for the clarification. For better understanding of the issue you are facing, could you please share the complete request and response logs with request ID and request header generated on your end, so our team can better check the root cause of the error?

Please send the requested details via the Reply privately to the author option. If this option is not available, you may send the details directly to us googleadsa...@google.com alias instead.

Best regards,

[Google Ads API Forum Advisor]

Hi Alex,

So that I can investigate your issue with recent click ID (gclid), could you please provide us with the complete request and response logs with the request-id generated when error occured, and GCLID date that occurred via the Reply privately to author option?

For the client library, logging can be enabled by navigating to the Client libraries > Your client library (ex Select Python) > Logging documentation, which you can access from this link. 

Regards,

Yasar Google Ads API Team

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