UI and API not in sync?

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Brian Howard

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Jul 14, 2021, 1:53:53 PM7/14/21

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I am using the API to get the status of my ads and the ad_group_ad.policy_summary.policy_topic_entries[0].topic tells me that my ad is "RESTRICTED_HOUSING" but in the UI that same ad shows that it is pending review.

Other times, I have seen the API not return any ad_group_ad.policy_summary.policy_topic_entries

So what I see in the API and what I see in the UI is not the same - is this normal?

Google Ads API Forum Advisor

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Jul 15, 2021, 1:55:22 PM7/15/21

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Hi Brian,

Thank you for reaching out to us. In looking over our documents, I found this article that talks about this similar issue. From what I can see this actually seems to be correct as the ad could be restricted at the moment pending approval. At the same time this would appear to be a policy or ad creative issue which we are unable to respond to. Which we would then suggest to contact our Product Support Team about. As they have more information pertaining to things such as that.

Regards,

William Pescherine
Google Ads API Team