No response to request for Basic API access

[Andy Carter]

Hi, I have applied a couple of times for access to be upgraded from Test to Basic, and followed up with emails over the last two months. I have had no reply.

Can this be forwarded to the compliance team please?

My account is 236-888-0772

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to Google Ads API Forum.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of the Google Ads API support team as our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input.

Can you please provide them with the following details so they can assist you further?

• Case ID (If there is any generated)

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer mentioned they have applied a couple of times for access to be upgraded from Test to Basic, and followed up with emails over the last two months. The customer still did not receive any reply.

• Case ID (requested)
• Google Ads manager account (MCC) ID : (236-888-0772)

 

This message is in relation to case "ref:_00D1U1174p._5004Q2ntiHP:ref"

Thanks,
 

Google Ads API Team