CLICK_MISSING_CONVERSION_LABEL persistent issue

[Nypo77]

Hello dear community,

My tool is uplaoding offline conversions to client's adwords account. For quite a time and for many account this is working nicely except for a recent client.

When the user activate this feature in my tool I automatically create an offline conversion type:

            $uploadConversion = new UploadConversion();
            $uploadConversion->category = 'DEFAULT';
            $uploadConversion->name = 'Call Conversion - '.$host;
            $uploadConversion->viewthroughLookbackWindow = 30;
            $uploadConversion->ctcLookbackWindow = 90;

            $uploadConversionOperation = new \ConversionTrackerOperation();
            $uploadConversionOperation->operator = 'ADD';
            $uploadConversionOperation->operand = $uploadConversion;

            $uploadConversionOperations = array($uploadConversionOperation);

            $result = $conversionTrackerService->mutate($uploadConversionOperations);

This worked well, the client could see the conversion type appearing in his account using OfflineConversionFeedService:
              
            $feed = new \OfflineConversionFeed();
            $feed->googleClickId    = $gClId;
            $feed->conversionName   = 'Call Conversion - '.$host;
            $feed->conversionTime   = $conversionTime." ".$this->getAdwordsTimeZone(); // startCall + timezone
            $feed->conversionValue  = $conversionValue; // revenue

            $offlineConversionOperation = new \OfflineConversionFeedOperation();
            $offlineConversionOperation->operator   = 'ADD';
            $offlineConversionOperation->operand    = $feed;

            // add to main array
            $offlineConversionOperations[] = $offlineConversionOperation;
                               
                        $result = $offlineConversionService->mutate($offlineConversionOperations);    

 
Then I started uloading the offline conversions and began to receive: OfflineConversionError.CLICK_MISSING_CONVERSION_LABEL @ operations[XXX].operand 

The client deleted the conversion type manually, I recreated it, but still the same error. This is for 2 days now, uploading the conversions once every hour.

I did check the offical troubleshooter. The conversion type is enabled.

Any hint is welcome!
Thanks ahead!
---Steve

[Josh Radcliff (AdWords API Team)]

Hi Steve,

Was the conversion type you're uploading to enabled at the time of the click?  According to the docs for that error it's caused by:

Cannot process clicks that occurred when none of the effective conversion types in the account were enabled, to generate conversions.

Are you only having trouble uploading conversions for clicks that occurred while the conversion types were disabled/deleted, or are you also having trouble uploading conversions for clicks that occurred after you re-enabled the conversion type?

Thanks,

Josh, AdWords API Team

[Nypo77]

Hi Josh!

Thank you for the answer. Seems like I didn't exactly unserstood the official docs so thanks for the explanations.

The conversion upload works now well. As you said, I have problems when I upload conversion BEFORE the (re)creation of the conversion type, but work now fine for conversion AFTER it. Nevertheless, there was a time period (about 1 day) that was needed for the label to become reachable 'alive'.

Thanks again!
--Steve

[AdWords API and Google Ads API Forum]

Hi, 

I recently heard from a user that this post was causing confusion, so I wanted to clarify the behavior. The specific conversion tracker of the effective conversion tracking account does not have to exist before the click. However, the effective conversion tracking account must have at least one conversion tracker before the click. Adding the first conversion tracker to an account enables conversion tracking for the account, as explained in the Google Ads API conversions guide.

Cheers,

Josh, Google Ads API Team