Access Cancel Accounts

[MaritoG]

Hi! I have an issue retrieving information account when the status is Cancel through Google Ads MCC. 
How can I fix this? 

Thanks. 

Mario. 

[Google Ads API Forum Advisor]

Hi Mario,

Thank you for raising this concern to the Google Ads API support team.

Could you please confirm if you are trying to retrieve account information of the cancelled account using Google Ads API? If yes, could you please provide the complete API logs within the format of (request and response logs with requestID) generated on your end. If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. I ask this so that we can provide guidance accordingly.

For security purposes, you can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Best regards,

Jinky Google Ads API Team

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[MaritoG]

Hi Jinky thank for your answer.  I use the same way that I Used with the active account but don´t show me. Perhaps there is another option? 
Thanks. 

[Google Ads API Forum Advisor]

Hi Mario,

Thank you for getting back to us. I hope that you are doing well today.

Moving forward to your concern, you can retrieve the cancelled account using the Customer.status and CustomerClient.status. However, since you mentioned that you tried to check it using the API, for us to check it on our end, could you provide us the complete request and response logs with request ID and request header generated on your end which was asked by my colleague, Jinky? If you haven't enabled the logging yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Kind regards,

Sherwin Vincent Google Ads API Team

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