Getting Error on Google LSA API Response since yesterday

[Muhammad Zubair]

curl --location 'https://googleads.googleapis.com/v21/customers/customer-id/localServices:appendLeadConversation' \
--header 'developer-token: my developer-token' \
--header 'Authorization: Bearer my-token' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--header 'login-customer-id: mcc-id' \
--data '{
  "conversations": [
    {
      "localServicesLead": "customers/customer-id/localServicesLeads/lead-id",
      "text": "I have availability today (Tuesday) at 12:30 PM, 1:00 PM, 1:30 PM, 2:00 PM, 2:30 PM, 3:30 PM, 4:00 PM, or 4:30 PM EDT. Would any of these times work for you?"
    }
  ]
}'

{

    "responses": [

        {

            "partialFailureError": {

                "code": 13,

                "message": "An internal error occurred.",

                "details": [

                    {

                        "@type": "type.googleapis.com/google.ads.googleads.v22.errors.GoogleAdsFailure",

                        "errors": [

                            {

                                "errorCode": {

                                    "internalError": "INTERNAL_ERROR"

                                },

                                "message": "An internal error occurred."

                            }

                        ]

                    }

                ]

            }

        }

    ]

}

facing issue since yesterday and also sometime empty reply given to lead as message,
kindly debug and fix the issue because we are missing live leads because of this issue.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I have raised this concern with the rest of our team and one of our teammates will get back to you once we have an update on this. Meanwhile, your patience is highly appreciated.

Thanks,
 

Google Ads API Team

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[2025-11-12 06:24:21Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vTFhZ:ref" (ADR-00339039)