Google basic API Application

[Sandy Yao]

Hello everyone,

I hope this email finds you well.

I wanted to bring to your attention that I have applied for the basic access permission for Google Ads API several months ago, but I have not received any feedback or response yet.

Upon submitting the form, I received a success confirmation, but there was no indication of a case ID provided.

To ensure that nothing was overlooked, I submitted another form, but it appears that this has not resolved the issue.

My Google Ads Manager MCC is: 325-503-6910.

I would appreciate it if I could receive some form of feedback or, at the very least, obtain a case ID for tracking purposes.

Thank you for your attention to this matter.

Best regards。

[Google Ads API Forum Advisor]

Hello,

Thanks for reaching out to the Google Ads API Team.

Kindly note that, we are unable to provide the updates or status of your API application as our team specializes in Google Ads API related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

Summary:

The user submitted their application for the basic access permission for Google Ads API several months ago but have not received any feedback or response. Upon submitting the form there was no indication of a case ID being provided. To ensure that nothing was overlooked, the user submitted another form, but it appears that this has not resolved the issue. The user would appreciate it if they could receive some form of feedback or, at the very least, obtain a case ID for tracking purposes.

Google Ads manager account (MCC) ID: 325-503-6910
Case ID: (no case ID generated on user’s end) 

This message is in relation to case "ref:_00D1U1174p._5004Q2mt965:ref"

Thanks,
 

Google Ads API Team

[Sandy Yao]

Hi,

Thank you for your response.

My case ID number is 1-6940000034583 and MCC ID: 325-503-6910.

I kindly request your assistance in contacting the Google Ads API team on my behalf to inquire about the status and any issues regarding case number 1-6940000034583. I would greatly appreciate your help.

Thank you for your attention.

Best regards,
Sandy

Google Ads API Forum Advisor 在 2023年7月10日 星期一晚上9:07:12 [UTC+8] 的信中寫道：

[Google Ads API Forum Advisor]

Hi Sandy,

Our team has routed your concern to the Google Ads API Compliance team. Also, they responded to you by sending a response in ticket 1-6940000034583 to your API contact email.  Their team asked you to reply through there to proceed with your application. Please continue your conversation with their team for further assistance as our team does not support API compliance related concerns. 

[Sandy Yao]

Dear Google Ads API Forum Advisor,

Thank you for your response. I have received the email from the Google Ads API Compliance team and have followed the instructions in the email to apply for the Google Ads Advisors Community. Could you please confirm if everything has been processed smoothly?

Thank you for your assistance.

Sincerely, Sandy

Google Ads API Forum Advisor 在 2023年7月11日 星期二清晨5:10:05 [UTC+8] 的信中寫道：

[Google Ads API Forum Advisor]

Hi Sandy,

Thank you for getting back to us.

I understand your concern, however, I just want to inform you that our team does not have any visibility with regards to the Developer Token Application process because this is out of scope for us. That said, I would suggest to respond on the ticket 1-6940000034583 which is being handled by the Google Ads API compliance team.

Have a great day!

[Grabiel Ramirez]

Please reach out to Sophie at .

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[Sandy Yao]

OK , Thanks .
Could you  help me contact Google Ads API Compliance Team ?  I will follow them to explain.

Sandy  

Google Ads API Forum Advisor 在 2023年7月11日 星期二下午3:26:20 [UTC+8] 的信中寫道：

[Google Ads API Forum Advisor]

Hi,

Thanks for getting back to us.

Since the API Compliance Team has already responded by sending a response in ticket 1-6940000034583, I would suggest you follow up your status by continuing your conversation with their team for further assistance as our team does not support API compliance related concerns.

[Sandy Yao]

Dear Sir/Madam,

I hope this email finds you well. I would like to bring to your attention that I recently received an invitation to join the Google Ads Advisors Community. I promptly completed the quick questionnaire as instructed in the email and received confirmation of a successful registration. However, I have yet to receive the access link and instructions on how to enter the Google Ads Advisors Community.

I kindly request if it would be possible for you to provide me with the direct access link to the Google Ads Advisors Community.

Thank you for your attention to this matter.

Sincerely,

Sandy

Google Ads API Forum Advisor 在 2023年7月13日 星期四下午2:30:21 [UTC+8] 的信中寫道：

[Google Ads API Forum Advisor]

Hi Sandy,

With regard to your latest concern, kindly note that we can only provide support for Google Ads API (https://developers.google.com/google-ads/api/docs/start) related concerns. If you're trying to become a product expert (https://productexperts.withgoogle.com/what-it-is) in the Google Ads community forum (https://support.google.com/google-ads/community?hl=en), then I suggest you reach out to the Google Ads Product Support team (https://support.google.com/google-ads/gethelp) as they are better equipped to assist you on this matter. If your concern is different, then kindly provide more details so we can take a closer look.

[Sandy Yao]

Dear Sir/Madam,

Thank you for your prompt response. I have received the email from your team, which mentioned that several accounts under my management have been suspended due to fraud or abuse. However, I am uncertain about the specific reasons behind the account suspensions. I kindly request detailed information regarding the issues that led to the suspension of these accounts. Additionally, I would appreciate guidance on the necessary steps to resolve these problems effectively.

For your reference, my Google Ads Manager MCC ID is 325-503-6910.

Timely clarification and assistance in this matter would be highly valuable to me as I aim to address these issues promptly. Should you require any further information from my end to aid the investigation and resolution process, please feel free to reach out to me.

Thank you for your attention to this matter.

Best regards,

sandy

Google Ads API Forum Advisor 在 2023年7月15日 星期六凌晨2:13:51 [UTC+8] 的信中寫道：

[Google Ads API Forum Advisor]

Hi Sandy,

Thank you for returning to our team.

We really understand your situation. However, it appears that this is specifically about your suspended accounts. Please note that our team supports Google Ads API-related concerns and technical implementations only. That said, I would also suggest checking these 'Google Ads account suspensions overview'  and 'Fix your suspended account' articles for more information about this.

For further assistance or if you aren't able to find a resolution from the provided articles, I would recommend reaching out to the Google Ads Product support team as they are the appropriate team who can provide guidance to this matter.

For this type of request in the future, please use this link to file your issue directly: https://developers.google.com/google-ads/api/support

Link included in this email:

• Google Ads API - https://developers.google.com/google-ads/api/docs/start
• Google Ads account suspensions overview - https://support.google.com/google-ads/answer/9841640?hl=en
• Fix your suspended account - https://support.google.com/google-ads/answer/9841640?sjid=9010839006816680774-AP#fix_account
• Google Ads Product support team - https://support.google.com/google-ads/gethelp