Application to Google API Basic Access but no case ID confirmation

[Data Science]

Hello,

I've applied for Google API Basic Access on behalf of my company several times, but have no heard back. The earliest application was submitted on 08/23/23, and the latest was around 08/26/23.

My MCC ID : 445-423-4609

I did not receive any case ID info or confirmation email for any of the applications.

Yesterday I submitted a ticket to the Compliance team through: https://support.google.com/adspolicy/contact/contact_ads_api

However, I did not receive any case ID's or confirmation email for that either.

I know that this isn't the right group for this request, but I didn't see any other options available. The Google rep working with my company cannot assist without the Case ID either.

The application is time-sensitive and will impact my company if delayed.

Thank you and please let me know if you need anything else from me.

[Google Ads API Forum Advisor]

Hi,

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. 

To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. In line with this, please provide the Case ID (if there is any generated in the format of 0-0###########0) from Compliance team form (https://support.google.com/adspolicy/contact/contact_ads_api) for the compliance team to further assist you with your concern.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer's main issue is that they applied for Google API Basic Access, but didn’t receive any update. The earliest application was submitted on 08/23/23, and the latest was around 08/26/23.
 

• Google Ads manager account (MCC) ID: 445-423-4609
• Case ID: (requested)

Have a great day.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2ojHQt:ref"

Thanks,
 

Google Ads API Team