cannot connect with api to add customer lists

[Kyle Tudor]

no matter what we do we cannot connect to the api so we can add custom lists

we get the following error always the same

Google\ApiCore\ApiException: {
    "message": "Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https:\/\/developers.google.com\/identity\/sign-in\/web\/devconsole-project.",
    "code": 16,
    "status": "UNAUTHENTICATED",
    "details": [
        {
            "@type": "type.googleapis.com\/google.ads.googleads.v15.errors.GoogleAdsFailure",
            "errors": [
                {
                    "errorCode": {
                        "authenticationError": "NOT_ADS_USER"
                    },
                    "message": "The Google account (@gmail.com user) that generated the OAuth access tokens is not associated with any Ads accounts. Create a new account, or add the Google account to an existing Ads account."
                }
            ],
            "requestId": "Xm8fHjnRQMkGCSpQp7VeKw"
        }
    ]
}

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you are encountering the error "NOT_ADS_USER" while trying to connect to the Google Ads API to add custom lists.

This means that the Google account used to generate the access token is not associated with any Google Ads account. The common cause for this issue is that the login information provided corresponds to a Google account that does not have Google Ads enabled. In order to handle this issue make sure to sign in with a valid Google Ads account (typically your manager account) for the OAuth flow. You can also invite the Google account to access an existing Google Ads account by signing in to your manager account, selecting the customer or manager account in question, navigating to Tools and Settings > Access and security, then adding the Google account email address. You may refer to this documentation for more information regarding this error.

If this doesn’t resolve your issue, kindly provide us with the complete API logs (request and response with request-id and request header) generated at your end to assist you further.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02r1Wm6:ref"

Thanks,
 

Google Ads API Team