How To Use Google Adwords API To Solve False-Positive Malware Detected?

[Charles Michael]

Hi, we've been going back and forth with Adwords staff about elements of our website having malware, unfortunately the same form-mail response we've been getting is just including each individual element of our website (images, videos, css, javascripts) without anything specific as to where is the malware is (ie: an image url isn't helpful in identifying where is the malware). We've been going back and forth for weeks and I'm hoping to see if the Google Adwords API (or other API) can help shed light on identifying what specifically is triggering their malware detection. 

Does anyone know if its possible to access the malware detection system via the Adwords API as I really need more detailed results to identify the source. I've already done extensive malware testing and every single test has resulted in nothing detected: starting with Google Transparency Report (no issues), Safe Browsing Site Status (no issues), StopBadware (all clear), VirusTotal (0/72 detections), Google Search Console / Security Issues (No issues detected). I really need to see the exact results that Adwords uses for malware detection to see how I can solve this and the adwords staff just keeps copying/pasting the exact response. 

Thank you

[Google Ads API Forum Advisor Prod]

Hi Charles,

Thank you for reaching out. There is no specific implementation in Adwords API for malware detection. Our team focuses on the Adwords/Google Ads API issues. As this is more of a product level question, you could contact the product expert via the Google Ads Help Community to raise your issue as they are more equipped with this specific domain knowledge.

Thanks and regards,
Xiaoming, Google Ads API Team

 

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[Charles Michael]

Hi, I have, 8 days ago with no replies: https://support.google.com/google-ads/thread/23308992?hl=en

There seems to be some sort of tool that Adwords staff is using to assess malware but the support staff isn't telling me what it is and all the malware lookup tools I could find on the internet are showing no malware at all. I'm baffled what this tool is and why it wouldn't be available to advertisers to diagnose the issue. 

[Google Ads API Forum Advisor Prod]

Hi Charles,

Thank you for reaching out. We regret that it takes time for you to get responses. Please be patient and product experts will get back to you.

Thanks and regards,
Xiaoming, Google Ads API Team

 

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