Upload conversion error

[Alvin Zhang]

Hi, 

I am getting INTERNAL_ERRORs for my Conversion Uploads even after waiting for a long time (hours) between requests.

Can you help to check what may be wrong?

Warm regards

Alvin

[Google Ads API Forum Advisor]

Hi Alvin, 

Thank you for reaching out to the Google Ads API support team. 

By reviewing your concern, I understand that you are getting an Internal Error when trying to upload click conversions. Kindly note Internal Error occurs when something unexpected happens while processing the request. You can refer to the documentation, to know how to handle the  Internal Error.

When you retry requests, use an exponential backoff policy. For example, if you first pause 5 seconds before the first retry, you could pause 10 seconds after the second and 20 seconds after the third retry. Exponential backoff helps ensure you are not calling the API too many times.

I hope it will help you resolve your issue. If the issue remains the same even after referring to the above guidance, please get back to us with complete API logs (request and response with request-id and request header) when you hit the API request.

Kindly note that you have to enable logging if you are using a client library. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzn41:ref"

Thanks,
 

Google Ads API Team