Report for Account Performance failing with ReportDownloadError

[nicola...@despegar.com]

Hello there!

For days we were having problems with downloading a report (ACCOUNT_PERFORMANCE_REPORT), we believe that all the accounts that are having this issue stopped having data long time ago.
We checked the specs for the report and they are ok.

We logged the exception and this is the info we got:

 ErrorText:
 <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
 <reportDownloadError>
     <ApiError>
         <type>ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE</type>
         <trigger>Unable to create report</trigger>
         <fieldPath></fieldPath>
     </ApiError>
 </reportDownloadError>
 
Trigger: Unable to create report
FieldPath:
Type: ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE

Request made: Service: reportdownload Method: POST clientCustomerId: 123456789 URL: https://adwords.google.com//api/adwords/reportdownload/v201710 Request ID: null ResponseTime(ms): null OperationsCount: null IsFault: true Fault Message: com.google.api.ads.adwords.lib.utils.ReportException: 500: Internal Server Error


Does someone know what is the problem? Is there a way to fix it?

Thanks in advance!

[Milind Sankeshware (AdWords API Team)]

Hi Nicolás,

Could you please share the report definition along with client customer id so that I can troubleshoot the issue? You could choose Reply privately to author option when responding.

Thanks,
MIlind, AdWords API Team.

[Zsombor Zsuffa]

Hi Milind,

I have the same issue like Nicolas. I am using API version 201802, and I tried also version 201806. I do several API calls is a row, the first 5-8 go through and after that I got this error:

<ApiError><type>ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE</type><trigger>Unable to create report</trigger><fieldPath></fieldPath></ApiError>

Could you help me please?

Thanks,

Zsombor