Hi,
Role : Service Now CMDB
Location : Remote
They must be true CMDB BAs with experience in Agile and JIRA. Not interested in someone with a Developer/admin background.
JD:
5 years of Service Now experience in the areas of ServiceNow CMDB
• 5 years of people and client management experience in a consultative environment
• Service Now Product Owner certification is strongly desired
• Analyze and document business requirements related to Configuration Management Database (CMDB) processes, data, and integrations.
• Design and implement CMDB solutions that adhere to industry best practices and align with business objectives.
• Strong understanding of CMDB principles, concepts, and best practices.
• Collaborate with cross-functional teams to define CMDB requirements, data standards, and data models.
• Ability to work independently with minimal guidance and adapt to changing requirements.
• Perform data analysis to identify and resolve data inconsistencies, anomalies, and discrepancies in the CMDB.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Assist in the development of CMDB documentation, including policies, procedures, and user guides.
• Advanced proficiency with user Agile story definition, acceptance criteria writing in addition to facilitating effective refinement sessions.
• Provide technical expertise and guidance to junior CMDB analysts and team members.
• Knowledge of Cloud infrastructure, ITIL principles and IT asset management concepts is a plus.
Must be able to meet these Job Responsibilities:
1. CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
2. With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
a. ML/AI – Create end to end workflow to find potential owners on unknown CIs and create feedback to ML/AI to improve algorithm based on user approval/rejection.
b. Support Integrations, validation, assist in CI matching issues.
c. Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
d. Data Normalization – Operating Systems
e. Enabling Change Management to use Impact Analysis
f. CSDM expansion support – implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
