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PS 7 startup error - Could not complete your request because of missing or invalid personalized info

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andrea d

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Mar 6, 2003, 8:13:45 AM3/6/03
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This error is popping up when we try to open Photoshop 7 on Windows 2000. Any ideas?

Fabrys

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Mar 6, 2003, 9:38:14 AM3/6/03
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Well, I've just found on adobe systems a support for MAC OS :
http://www.adobe.com/support/techdocs/2bfa2.htm
i didn't find any thing for windows :-/

LenHewitt

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Mar 6, 2003, 12:41:18 PM3/6/03
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Try trashing your prefs file, Andrea - hold down CTRL+ALT+SHIFT whilst
Photoshop is starting and when asked if you wish to delete, respond in the
affirmative.


Fabrys

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Mar 6, 2003, 12:55:08 PM3/6/03
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LenHewitt,
I didn't know that. Could you explain more please ? What does the
software after this ctrl+alt+shift startup ?

Chris Cox

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Mar 6, 2003, 2:16:15 PM3/6/03
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Trashing prefs won't help - you need to reinstall the software.

dave milbut

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Mar 6, 2003, 3:16:27 PM3/6/03
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Error "Could not complete your request because certain required files
were not found..." When Installing or Starting Photoshop 7.0 for Mac OS


how does that error relate to:

Could not complete your request becauseof missing or invalid personalized
info


on windows?

LenHewitt

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Mar 7, 2003, 4:05:58 AM3/7/03
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Fabrys,

>>What does the software after this ctrl+alt+shift startup ?<<

It deletes the Adobe Photoshop Settings file (after seeking confirmation)


WaltJo

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Mar 23, 2003, 6:10:58 PM3/23/03
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I just installed the PS Elements 2.0 on WIN XP, PS Elements 1 was installed and working. Now this error and a warning about fonts prevents me from running 2.0. I have reinstalled, cleaned the system, reinstalled again....deinstalled 1.0 then reinstalled 2.0. Nothing helps. Then the web site lists this a MAC OS error!

Did anyone solve this problem?

Thanks

YrbkMgr

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Mar 23, 2003, 8:43:34 PM3/23/03
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Have you reset the preferences per post #6?

LenHewitt

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Mar 24, 2003, 3:14:46 AM3/24/03
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WaltJo,

There is a separate Elements Forum where you should post this


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