CS3 installation fail

[Marcos_M...@adobeforums.com]

I'm trying to install AE CS3 prerelease and PS CS3, but in both cases appears this trouble in the end:

Summary:

Successfully installed: 1 component(s):
Shared components

Errors: 2 component(s):

Adobe Photoshop CS3 (or AE)
Component install failed

Shared components
Component install failed

I already cleaned beta registers on my pc (windows) as explained in this page:
<http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401056>
but this errors don't disappers.

Any suggestions?

[David_...@adobeforums.com]

I had the same issue and tried to clean off the beta like you did. Now the installer won't even start, errors out about the installer database being corrupted. I'm waiting on a support case to see what Adobe suggests.

[abc...@adobeforums.com]

Same problem here on WinXP, i've done the manual uninstall but no such luck. It all seems to stem from Adobe Anchor Service failing to install (you can probably see this in the windows event viewer in admin tools in control panel under the application section).

[Jason_...@adobeforums.com]

I had the same issue with manual cleaning resulting in a report of corrupted installer database. This thread has a possible solution:
<http://www.adobeforums.com/cgi-bin/webx/.3bc3ae38/6>

[Marcos_M...@adobeforums.com]

I use CS3Clean for win and nothing happens. The same problem continues.

[Larry...@adobeforums.com]

I was having the same problem and I was able to solve it. It appears that it was an issue with Windows registry. I bought Max Registry Cleaner (www.maxregistrycleaner.com) and ran it. After the registry was cleaned up I was able to successfully load CS3. The price was $29.95.

[Scot_B...@adobeforums.com]

I'm still having the same problems? Adobe, what are you going to do about this?

[dave_...@adobeforums.com]

Adobe, what are you going to do about this?

maybe you should ask adobe instead of other users?

[Bert_St...@adobeforums.com]

Adobe has no anser so far. It seems that we are at their mercy on this specific issue.
The problem is identical with few users. I can re-install cs3 beta fine, use script and add and remove and still no results with new cs3 upon install, it just quits during the process.

[Rente...@adobeforums.com]

I have the exact same issue, same error message. However, the only Adobe software I had installed previously on this machine is Acrobat 8. No CS2, no CS3 Beta, nothing.

I have a sneaky suspicion that's its due to the Bonjour service, because the Event Log reports two Bonjour errors during the install process. And I did not have the Bonjour service installed before the CS3 install (I understand it comes with iTunes also).

[Fabio_...@adobeforums.com]

Same Problem

[Pipkin]

Similar problem. Installation runs, finishes and shows that Photoshop CS3 was not installed (only several Shared components). Nothing more information. It's bad, because I need logs to clarify the source of the issue.
Tryed to log on WinXP under other User Account (as Administrator) but in this case, when this <http://www4.0zz0.com/2007/04/20/19/26975031.png> window open I got pop-up with something like Internet Explorer (???) script error... and everything was stopping.

No ideas about new Adobe adventure software...

P.S. I have already installed Photoshop CS2, Illustrator CS2, Acrobat 8 and ATM on my machine. Never have installed PS CS3 beta.

Bad job, Adobe!

[B. Paul Choate]

I'm having similar problems trying to upgrade Creative Suite 2 to CS3.

No answers here, but if you are looking for error logs check (in XP) Documents and Settings\<yourname>\Local Settings\Temp folder for files starting in MSI with a file type of .log (i.e. MSI3ccrmbl.log). Same files in Vista at Users\<yourname>\AppData\Local\Temp. These contain details about the installation errors.

Hope that helps somebody. Maybe eventually I can get this $500 upgrade installed!

[Michael_D...@adobeforums.com]

For XP users, try (1) disabling antivirus software that monitors disk activity and (2) uninstalling IE 7, both before running the PsCS3 installer. You can reenable the antivirus later, and reinstall IE 7 from the MS updates site.

[Bob_...@adobeforums.com]

I figured out why Photoshop wouldn't install.

Apparently if you have a 64 bit processor with DEP turned on the install will fail.

You will need to change your boot.ini file to have this setting:

/NoExecute=AlwaysOff

Here is the KB article on it:

<http://support.microsoft.com/kb/875352>

[Pipkin]

Nothing changed. No success. :(
THe only one way is - format C:, install fresh WinXp... and so on...

[Olav_F...@adobeforums.com]

Problem trying to install CS3 Extended on windows XP sp2 media center edition.

Summary:

Successfully installed: 1 component(s):
Shared components

Errors: 2 component(s):

Adobe Photoshop CS3
Component install failed

Shared components
Component install failed

I have never installed CS3 Beta but received my new disk of photoshop CS3 Extended, I do have CS2, Illustrator CS2, Acrobat professional 8 & Lightroom.
I have noticed that Bridge 1.0 is still there and that it did install Bridge CS3 (which works)and a few other shared components.
Also in the add & remove programs Photoshop CS3 is listed but only as 38.02MB a far cry from 200 + MB for CS2

[han...@adobeforums.com]

I have two install stories: first t60 with no previous adobe program. Quick and easy.

Second, dual Opteron with XP media. Previously this system had CS3 beta and lightroom.

Unstalled both. Cleaned per the new script. Turned off DEP.

Started in Diagnostic mode, from different accounts etc...
Clean registry etc...

Each and everytime I get an installer crash just after initialization.

Really, really frustrating!! Any suggestions very welcome

[Lawrenc...@adobeforums.com]

I'm staying far, far away from upgrading. Our reward for being a beta tester is not a free download of the working version, but a mess of garbage we have to clean up.

W/O any upgrade, my beta CS3 Bridge now crashes XP.

The only answer seems to me is to FDisk C Drive and start over.

[Pipkin]

Do Adobe guys look through this topic at all? Or all of them are highly busy with CS3 selling?........

[John_...@adobeforums.com]

Note, these are user to user forums, not technical support forums. For actual Adobe technical support, visit: <http://www.adobe.com/support/contact>

Although the title of knowledge base article may seem unrelated, I suspect a problem with the Flash Player installation: <http://www.adobe.com/go/kb401528>

[Thomas_K...@adobeforums.com]

I am amazed at this situation. Obviously a number of people are having the same type of problem. Is Adobe so oblivious as to totally disregard this topic, or are they just incapable of correcting the situation?

I have tried everything, to include that unbelievable manual extraction of innumerable files. I have spent 45 minutes on the phone with Tech. Support, and still no solution!

Still the same message, You have CS3 loaded, can't load CS3

I have been using various Adobe products for many years, this is without a doubt the most annoying thing they have come up with, and not created a fix for, in a timely fashion, EVER! Perhaps they are over extended? Or perhaps they just don't care......

[Diann...@adobeforums.com]

Cleaning the registry worked for me ( I use Registry Mechanic).

[scott...@adobeforums.com]

Dianna,

Can you give a few details about what you actually found out or "how" you cleaned the registry?

Thanks

[Barbara...@adobeforums.com]

I am running Windows XP. I tried to install Photoshop CS3. Two drives would not recognize the disk yet they recognized other disks. An external drive did, but I had the same problem ...only a few shared components were installed. I had turned off my virus software...tried installing from the desktop...don't have Zone Alarm on my machine. I installed Lightroom last week, and it installed fine. I used "Add and Remove Programs" to remove any trace of CS3 before trying to install it yet another time. My version is an "Upgrade" and the latest version I have on my machine is CS2. I am not a Techie so I am not going to wipe my computer clean.

I cannot find the answer in Adobe's technical support. I have tried what they said short of wiping everything from my computer and installing Windows XP and Photoshop CS3. I think that Adobe is probably reading these forums...or at least I would if I worked for Adobe.

[John_...@adobeforums.com]

Barbara,

Did you try what is described in <http://www.adobe.com/go/kb401528> ?

While that document is focused on the Creative Suite installer, the root problem that the fix addresses would produce the exact symptoms laid out in the in the first post of this thread.

(In a nutshell, the problem is that MSI, the fragile monster that it is, is confused about the install state of some previous version of Flash Player, so that when the CS3 flash player tries remove the old version, MSI falls over in its confusion and the new flash player can't install. The solution described in the knowledge base article effectively MSI a good whallop on the head so that it forgets flash player was installed. I expect some of the registry cleaning tools voodoo described by others may accomplish the same end.)

[scott...@adobeforums.com]

I have the same problem as the first post. Multiple tries all failed. Have turned off all other running programs, uninstalled acrobat 8, turned off virus scan, run the CS3 cleaning utility at level 2, and as suggested by a post by Dianna, run Registry Mechanic finding a gillion registry "problems" which were "fixed" and still the same results.

I will look into the problem noted above by John. Boy I bet there are a lot of "strong" calls coming into the Adobe Installation help lines!

[scott...@adobeforums.com]

Looked into the suggested article above by John. It suggests running the MS install cleanup utility and looking for the "Macromedia Flash Player 8" entry and removing it. When I did this, there was no such entry so I did nothing.

Hmmmmmm, very frustrating indeed!

[John_...@adobeforums.com]

Scott,

Have you contacted installation technical support? They can look at the installer log file and probably pinpoint the problem.

(The logs are in [systemdrive]:\Program Files\Common Files\Adobe\Installers. Interpretation isn't for the faint of heart, but searching for "Operation complete. Setting status: " where the status is something other than zero is a good start, as is searching for ERROR.)

[Ed_Ca...@adobeforums.com]

I'm currently on day two of trying to get CS3 loaded. Receiving the same errors as the original post. I'm about ready to toss it out the window.. I am soooo frustrated with it at this point.

I've done just about everything I can think of. Shut down my firewall, anti virus, all applications running even in the background, cleaned the registry (several times now) removed all Adobe products etc. The only thing I haven't done is try out Michael's suggestion (post #13) has anyone attempted that yet or maybe have another suggestion?

[Mathias_...@adobeforums.com]

Did you try copying everything onto the harddrive and running install from there?

[Barbara...@adobeforums.com]

Mathias, I have tried copying it onto the hard drive and installing it from there. Same thing... no installation. I will look into John's suggestion about Flash when I get home.. My problem is that I am not real computer savy about going into the registry messing with it and such. This shouldn't be so hard for us to do. A lot of us are photographers and artists (at least as an avocation) and not computer specialists.

[Ed_Ca...@adobeforums.com]

Yes, Copying to the harddrive was also tried . No luck that way either.

[John_N...@adobeforums.com]

I'm having the same problem as many of you. I'm hoping Adobe will come up with a solution shortly. I never had any of the beta products on my machine other than the Flash public preview. I'm getting this error (WinXP)
Errors: 2 component(s):
Adobe Design Premium CS3 (something like this)

[John_N...@adobeforums.com]

I did have Acrobat 8 installed. I don't know if that is a factor.

[scott...@adobeforums.com]

I got rid of Acrobat 8 also to no avail. Sigh....

[Barbara...@adobeforums.com]

I downloaded and ran the Windows Installer Cleanup Utility and couldn't see any Flash ...I know I have something to do with Flash Player 7 somewhere because I still have the original downloaded set-up exe files, and I ran the installation wizard...and it is in my Firefiox Plug-ins ..a dll file or something like that.
I did notice at the bottom of the cleanup utility list.... "Adobe Common File Installer". Does that have anything to do with anything since we are having problems with installing files? I am using "Add and Remove Programs" to uninstall the few components of CS3 that are installed with each failed installation before I try to install CS3 again.

[scott...@adobeforums.com]

SOLVED!!!!!!!!!!!!!!!!!!

OMG it turned out to be soooooo painfully simple. I noticed in my McAfee virus scan/firewall program that every time I tried to repair the install there was an attempt by the bonjour program to access the internet even though the program was not loaded on my machine (yet). Turns out on the initial try to load the program, I denied access of the Bonjour program on my firewall. I turned off everything (or so I thought) on previous attempts to install the program. It turns out that while I DID turn off virus scan, I never disabled the firewall which seemed to maintain a permanant prohibition to Bonjour that I could not change.

Once I temporarily turned off the firewall, thus letting Bonjour have one whack at the internet (but sneaky me, I had my modem on standby) the program loaded lickety split with no problems what so ever. Turned the firewall back on and all is well. ASTOUNDING!

God, I hope this helps some people!!!!!

[spyr...@adobeforums.com]

I have exactly the same problem, with a fresh windows xp sp2 installation and only autodesk 3ds max 9 installed. No other adobe products installed.

[Greg_...@adobeforums.com]

Same issue for me. Tried everything. No luck. Just sent an email to Adobe Customer Service asking for a refund. This is absolutely pathetic. Believe me, I don't need this upgrade that badly. CS2 works just fine for me.

This comes on the heels of a disappointing experience with Lightroom. I was disappointed with the sluggish performance, lack of automation, and inconsistency with Photoshop. I've decided to stop using Lightroom until these problems are addressed. But, at least that program installed!!

Regards,
Greg

[John Joslin]

Just trying to understand things.

If this infernal Bonjour program causes the installation to abort if it can't call home, how can you install CS3 on a stand-alone machine not connected to the Internet?

[don_s...@adobeforums.com]

I have a dual boot XP Sp1 2 gig machine (not 64 bit)that I ran the Clean up Script on. CS3 would not install on that side of my computer--I get a message that the installation software is corrupt.

However, I decided to try the install on the other side of my dual boot system without using the clean up script--just a normal windows uninstall of the Beta CS3 and a simple registry clean with Advanced Uninstaller Pro. It installed perfectly the first time.

This is precisely the reason I have a dual boot system. And as extra insurance for these situations I also have a cloned second boot disk made with Acronis Workstation Pro 9.1 that will really save my butt if some application provider's half assed installer fouls things up.
In this case, it worked the second time on the dula boot and I did not need the cloned disk.

My money is on the uninstall script being the culprit in my case--simply because my dual boot partitions were both identical. In all fairness, that script comes with a warning that it could foul things up! My advice, don't run it unless you have a foolproof system backup to rely on.

[John_N...@adobeforums.com]

Last night I unistalled the copy of Acrobat 8 that had come with CS2 (yes CS2). I ran the clean up script. I tried to install CS3 again. Same 2 errors as before.

For the record, I turned off my virus protection and firewall before attempting the install. No joy :(

[Mathias_...@adobeforums.com]

<http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401521>

<http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400992>

[Barbara...@adobeforums.com]

I had the " Bourjour" whatever unchecked and the firewall disabled and the virus checker disabled, and I still got the same messages at the end that CS3 could not be installed. I tried to install it in a safe type mode ... did need the windows installer running... still no luck. Tried to install it on my laptop running Vista and it installed...haven't activated it because I don't want it on my laptop....so I haven't tried to use it yet with Vista. I'll try installing it again tonight on my desktop with several combinations of things disabled. I hate this. I am going to have a very expensive bird deterrent for the garden.

[Barbara...@adobeforums.com]

What I don't understand is why two of my drives would not even recognize that the CS3 disk was in them. I plugged in an external drive and it read the disk. These two drives can read other disks, and I used one of them two weeks ago to install Lightroom. The utility on my computer also tested them and said they were fine.

[Mathias_...@adobeforums.com]

Damaged disk?

[Lawrenc...@adobeforums.com]

The debug level I am seeing required here is close to matching the levels I see in doing my validation work. The minimum requirements for people applying for the job I have is 5 (five) year debugging hardware and software. Why a software provider to the arts should put out software with this installation load is beyond comprehension.

[Barbara...@adobeforums.com]

I don't think so since this is a replacement disk, Mathias. My laptop read it fine and it installed quickly ... not like the lengthy install that didn't install on my desktop... I want it on my desktop if I am going to be able to see my photos and work with them. I agree with Lawrence ... although my computer skills are rapidly improving. My day job is in R&D at a biotech company, and I hate to give up on things....until I have exhausted all leads. I don't have enough training for these computer problems. But you know I will be messing with it again tonight....there has to be one little thing.

[dave_...@adobeforums.com]

does the bonjour svc have a remover in add/remove programs? if so, it might be worth it to completely remove it before retrying the install.

also as mentioned, it's part of itunes. might be worth it to uninstall that before trying to reinstall cs3 for the really troublesome cases.

[da...@adobeforums.com]

Dear all,

pls: help .

We have instalate the new windows system Vista + Ilustrator 10.0.03. Now we can not open or save Illustrator file anymore. Is it normale? Will be CS3 Illustrator the solution for this problem?

Pls: help,
Dany

[dave_...@adobeforums.com]

you need to post this question in the illustrator forum dany. this is the photoshop forum.

[Marcos_M...@adobeforums.com]

uninstaling itunes, the problem continues
im tired :/

[dave_...@adobeforums.com]

how about going into services and make sure it's stopped.

start> settings> control panel> administrative tools> services.

look for

##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762##

and make sure it's stopped or disabled (open it and set to disabled. you may have to reenable it after install if this works - go into standard mode b/c it takes over the screen in extended mode, then right click, select properties, hit the button that says "Stop" and set startup options to "Disabled")

do the same for anything like Bonjour service if you find it in services under that name.

then try installing cs3

[John Joslin]

As someone already said – Photoshop is used by a lot of artists and photographers.

Not a very good situation for them unless they happen to be confident in delving under the bonnet (hood).

Bad news Bruce!

[Olav_F...@adobeforums.com]

Frustration level is increasing.

I sent a request to adobe for technical help on the Apr 22nd and today I get a response that said.....
"We apologize that our previous response contained inaccurate information, and for any frustration this has likely caused.
I understand that some components of your Adobe Photoshop CS3®
installation failed, and that you require technical assistance to res
olve this issue.
Unfortunately, we require a registered product serial number when you
access our one-to-one support offerings (for example, web-case
submission or telephone support). If you have not
yet registered your product, please register online at the Product"

I now have manually registered Photoshop Extended in the hopes that I can get this paid for program working but I bet I will now be waiting another who nows how many days.
I did not think about needing to register since I cant get the program to work so I could register the NORMAL way....throiugh the program...mmmmmm

frustrated!

[Wesley...@adobeforums.com]

I am now a happy CS3 user but for two days I have been on the telephone with Adobe Tech help to try to install CS3 extended on my laptop. I can't begin to tell you what we went through to no avail. I lost my wireless connection, my Wacom tablet and my sound while trying to get the installation to work. I even did a repair reinstall of Windows xp media version and had to get a new ID number from someone in India. I was ready to just destroy everything that had anything to do with CS3 except that I persevered and late this afternoon got a successful install. I have no idea why it worked this time. Now everything works as it should. Maybe the key is to persevere.
By the way, the install went without a hitch on my desktop.

[Olav_F...@adobeforums.com]

No one should have to go through that much trouble to install a program, it makes me think CS3 has been launched prematurally without all the homework being done. I did not do the beta version for just those reasons. I do expect when I pay for the final version that the problems have been resolved by that time. Curently I am irritated with the way adobe is handling the situation.I may have to consider not using CS3 and gettting a refund if this problem is not resolved in a timely manner which already have passed as of today with the repsonse I received from adobe so far not to mention some of the posts I have read about the outrages wait times.

Pondering a refund??

[Barbara...@adobeforums.com]

I feel like Alice in the Dilbert cartoon strip...I have to keep the fist from forming. I have now done everything on Adobe's troubleshooting list except reformat my hard drive, and I am not going to do that. It would take me a month to download all the Windows updates and install them....and to install all my programs again. It isn't worth it. Guess I will keep monitoring this forum or wait for CS3.5 when they fix this. Most of the troubleshooting assumes I am able to install this program. I tried two more times this evening.... nothing

[Olav_F...@adobeforums.com]

Absolutely Bizarre!!! CS3 Extended now loaded & working. 4th time was the charm.

I am not a 100% sure what I did but here it goes....
I ran Registry Mechanic and cleaned up the computer then I once again attempted to load CS3 at the end I got that crazy message I mentioned earlier but it was slightly different and it mentioned that 2 items in the registry were missing and that they needed to be put back in the same location... soooo.....I opened registy Mechanic again and reverted back to before I ran it and then.......I again loaded CS3 for no other reason than I had nothing more to loose and BINGO now it is loaded and it appears to working fine.. I still do have a question....

I now have CS2 & CS3 extended loaded on the computer do I dare or should I delete CS2 both work seems like a waste of hard dive space having both....possibly another mystery.

[Lawrenc...@adobeforums.com]

The mystery is why computers work and not why they don't.

[Ryan_...@adobeforums.com]

I'm in the same situation here. I have tried disabling firewalls, antivirus, Windows Defender, running CS3Fix, disabling any software I can think of that I can think of.. I have read through the install log for errors and it seems most of them relate to permissions, however I can't tell which errors are causing the problem - in my case it's certainly more then just a couple registry entries.

I have tried this install over 10 times now.. I was never a beta user and have never had anything CS3 installed. All I can think of now is that somehow it's a permissions issue related to my copy of windows being on a domain instead of a workgroup, but that may be waaay off.

[dave_...@adobeforums.com]

The mystery is why computers work and not why they don't.

no mystery larry. you need to threaten them every now and then! :)

Tech support: "Did you tell him where we would put his primary memory chips if he returned? Toaster Overs! Did you hear me? Programmable Toaster Ovens!"

(-berkley brethed)

[Lawrenc...@adobeforums.com]

After liberal applications of libations last night, even my SO was worried over the threats to the computer.

Didn't phase the $%^&*$ sucker!

I spent a good hour examining every f*ckin' driver and still the beta Bridge hard restarts the OS.

I'm on a cursade, man!

Opps! Crusade is what I meant, bur cursade will also do! :D

[dave_...@adobeforums.com]

I spent a good hour examining every [sic] driver

did you make sure auto restart is off like i said in the other thread? if it's alreay off, hard restart is indicitive of a hardware problem. if not, the blue screen (and error logs - start> settings> control panel> admin tools> event log) should point you more specifically at the probelem.

[Lawrenc...@adobeforums.com]

Good catch, dave. It was checked. (Duh!)

The error is an 0x8E, and it points top a dll which is an ati dll: ati3d2ag.dll.

Inasmuch as i have paid particular attention to this part of the search already, I am rather surprised at this. All updates etc.

I'm off to work so I can't go any farther. I may re-install the PCI epress card again and run it. I took it out because it was so noisy, but this problem started with the PCI E installed.

One problem I had with the Bridge beta screen was the preview window did not work unless I grabbed a frame and moved it slightly, which was noted in the beta forums. In the back of my mind I have been wondering if there is a connection.

I'll look at the data dump when I get home.

TNX!

[dave_...@adobeforums.com]

dll: ati3d2ag.dll.

vid driver. :)

[dave_...@adobeforums.com]

I may re-install the PCI epress card again and run it. I took it out because
it was so noisy, but this problem started with the PCI E installed

first just check for a new driver!

you can also try: start> settings> control panel> display> display> settings> advanced> troubleshoot and turn off hardware acceleration (and write combing if you have that).

[Ed_Ca...@adobeforums.com]

After spending 2 hours with Adobe Support and still no resolution, I've just noticed that the events log is showing each install operation completing successfully, but.... Bonjour Service failing because it can't be found which happens right in the middle of the install. Anyone else seeing that with their failed install attempts?

[dave_...@adobeforums.com]

ed, maybe try installing it manually from the apple site?

[Lawrenc...@adobeforums.com]

I did check for a new driver when I re-installed the ati pci card. the ati pci e was noisy so i threw it out this last weekend.

may go find an nVidia and start all over again!

I'll give it a try tonight when I get home. (HW acceleration) Frankly, if it works, I still will toss the ati.

PS: the Auto start was checked so that if my SO did something stupid when I wasn't home, the machine would re-boot. I forgot I did that!

[Ed_Ca...@adobeforums.com]

Thanks Dave.... just a half step ahead of you. I just finished up unintalling, cleaning CS3 (just to make sure) installed Bonjour from from Apple site, made sure the service was running... which is listed as ##Id_String2.6844F930_1628_4223_B5CC_5BB94B879762##, and ran the install. Although the service is running properly, the install process still says it can't be found.

[dave_...@adobeforums.com]

if it works, I still will toss the ati.

if it works, that confirms the driver problem.

that stinks ed. adobe needs to come up with a solution for this.

[Lawrenc...@adobeforums.com]

if it works, that confirms the driver problem.

Which means I toss the ati card. It's not exactly a new beast.

If it dowsn't, I have to hope that the production Bridge doesn't do that.

[Barbara...@adobeforums.com]

Well, I cleaned the registry with the program that was mentioned here.... still no install and I get the same message as the original posted message in this thread.... not everything is installed. I don't know what else there is that I can do...I have tried about everything anyone mentions. I have never had a problem installing a program before. Guess I was lucky.

[Lawrenc...@adobeforums.com]

Dave, Dropping the HW acceleration to the point where Direct Draw is disabled allows full use of Bridge. There is also no missing Preview Panel.

Now, Do I leave it or go to nVidia? I will search again for updated drivers....

[dave_...@adobeforums.com]

Dropping the HW acceleration to the point where Direct Draw is disabled
allows full use of Bridge.

bingo. vid driver problem.

Now, Do I leave it or go to nVidia?

your call. personally, i've moved away from ati, at least for now, and my last couple of cards have been nvidia based.

know what? i have a brand new, never installed XFX GeForce 7300 LE. I bought it then read more about it (espcially the game comparisons at tomshardware.com) and decided to go with a more expensive card (XFX 7600 GTX) because of my gaming. the card is "Ultrasilent Cooling" PCI-E x16 with 256meg ddr2 vid ram. i know you're not big into gaming. i just priced em out and they seem to be running about 65-75 bux. I paid 70 for it. if you want contact me off list and i could let it go for say $40? (just so it's not sitting on my shelf! <g>). if you're interested drop me a line and i'll plunk it in the mail. if you lost my email addy, catch me in the lounge.

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[dave_...@adobeforums.com]

also you may want to drop ati a note about the problem and explain what's happening. they've always been great about fixing problems they know about pretty quickly.

[Greg_...@adobeforums.com]

This is really pretty amazing. Adobe sold me an upgrade for $199. I can't even install it -- in spite of the fact that I spent 6+ hrs trying all sorts of different tricks, including the Clean script hack they created, which had the most ridiculous warning I've ever seen in the history of PC software. I then asked Adobe for a refund. Still waiting for a response to that request, in spite of the fact that their website said they'd respond within 1 business day. I'm really dumbfounded by this experience -- I would have never expected something like this from Adobe.

This is analagous to the following. You go the Apple store today after work and buy an iPod. You get home and it doesn't even turn on. So, you bring it back to the Apple store for either an exchange or a refund, but nobody will even talk to you. They don't even acknowledge that you exist. You check online to see if this is just a fluke, or if other people are experiencing the same thing. Turns out there are a large number of other people experiencing the same issue. So, you go back to the Apple store to get a refund, but still nobody will talk to you. Several days go by with no resolution...

Geez Adobe. Can I at least get a charity tax deduction for the $199 I just gave away to you?

[don_s...@adobeforums.com]

Judging from the number of threads and posts on install problems, it looks like a lot of folks are in the same leaky, sinking boat.

Adobe is obviously stretching their resources extremely thin. Look at all the new SW and Upgrades they have produced this year! It is little wonder that their quality control is very low. Have any of you looked at the 3000 or so threads(likely about 300,000 posts in those threads)generated by the LightRoom V1 (Still very much a Beta)? They have been busy! However, that doesn't excuse it! Today's software users simply will not be satisfied with the lame old excuses that companies got way with five years ago! At least, Adobe has a money back policy!

The latest chapter in my install experience could be called 'Adobe Roulette' . Sometimes when I boot up Bridge will not have any RAW functions--the only place I can open a RAW file from Bridge is in PSCS3.

Again,fortunately, I have a stable backup of my boot drive. When I install that, it all works fine again. My conclusion, some program I run when multitasking--and I run a lot of them on a daily basis--triggers this problem. I neither have a clue as to what it is, and I refuse to spend any more valuable professional editing time trying to run it down(the better part of two days getting it going the first time around).

I've taken it off my production machine and will check out its new features with it on a minimal install (just it and the OS), where it does install without a hitch and runs consistently! It just doesn't like company! And that makes it relatively useless! When they get it sorted out, I will put it on my production machine.

[Greg_...@adobeforums.com]

Don't even get me started about Lightroom. The week before my CS3 experience, I had my Lightroom experience. From a cursory review of the tool, I thought it looked really sweet. Plus, given the high regard I had for Adobe, I bought it -- no brainer. Before I used it, I spent a few days reading a book about it, and was still thinking it looked really sweet. Finally started using it and became very disappointed. Looked on some forums for the first time to see if I was missing something -- that's when I saw the thousands of posts Don is referring to. I gave up and stopped using Lightroom figuring I'll wait for the "commercial" version of the tool. Can't believe Adobe is actually going to raise the price on that tool! LOL!

So, over the course of 2 weeks, I've given $400 to Adobe and literally have nothing to show for it. My lesson learned here is to wait 3-6 months after an Adobe product launch before I even consider upgrading. Apparently, Adobe has adopted the Microsoft approach for their s/w business.

[Cecil_F...@adobeforums.com]

I was going to purchase CS3 this weekend (currently use CS2 without any problems). CS3 looks like it has such great upgrades, BUT after reading all these install problems and horror stories, I am totally reluctant to even attempt it. But again, I am not hearing/reading those that have installed without any problems....These stories have really influenced me in a negative way towards CS3, and that is unfortunate. Maybe just waiting until all these bugs are worked out is the best thing to do. What are others advice to me RE: this line of thinking.
Cecil

[dave_...@adobeforums.com]

am not hearing/reading those that have installed without any problems....

I did. no problems at all. xp pro sp2. cs3 extended ed. upgrade after removing the cs3 beta.

What are others advice to me RE: this line of thinking.

for what it's worth cecil, remember that this is generally a tech support forum. the +99% of people who install without glitches aren't going to be posting here about how great an experience they had with their upgrade. people come here to get help SPECIFICALLY when there are problems, not when everything goes smooth. so i don't think you can judge how well an upgrade or app is going to perform based on looking at the troubleshooting site.

[John Joslin]

Yes, I wonder how many thousands of installations have gone without a hitch!

[Cecil_F...@adobeforums.com]

EXCELLENT point...ummmmm I think I will step out this weekend then and give it a try...I am soooo sold on CS2 having come from PS E4, then Elements 5 and then CS2...it just gets better and better...thanks again
Cecil

[John Joslin]

Good luck with it Cecil.

Read all the Adobe notes and advisories on the subject so you (hopefully) preclude any possible hitch!

[don_s...@adobeforums.com]

The only installation that counts is your own!

But, you can get a sense of the nature of the problems that might occur by reading the threads here--and a sense of how problems that may arise are dealt with.

For instance, using the uninstall script in a number of instances has fouled matters up--and, in all fairness, there are quite dire warnings that come in the script instructions. One should do that as a last resort!! How many previous uninstall scripts have you used for Adobe Beta products? I do not remember any. It is an indication (from Adobe) that it is not simply a straightforward uninstall in, at least, some cases.

We also know that there are conflicts--both known and unknown- with CS3 and other apps.

We also know that Adobe has gone to unusual lengths to provide troubleshooting instructions--have you read them? It will make you wonder just why such complicated, lengthy, exhaustive routines for debugging are required. These did not come with PSCS2 to my knowledge. Adobe must have anticipated more problems than are customary.

I think that there is little doubt that the install routines will improve in CS3, probably in the ongoing minor version updates that routinely take place.

Whether or not to upgrade now or later, however, is strictly an individual user call.

[Joe_Z...@adobeforums.com]

It is not just the number of problems reported--it is the nature of the problems that seems to be raising red flags all over the place. When CS2 hit the shelves, there were problems, but I don't remember the installation routine hanging or quitting without an error message, there was nothing that broke other software, no one was asked to remove apps like Firefox. And, for crying out loud, there was no cleanup software that could trash the user's computer even worse!

Most software with well-designed installation packages will scan the computer and report software that must be un-installed first. The better ones will even offer to remove such items automatically. Not so with CS3. Adobe leaves you on your own, to sink or swim. They're paying for it now with all the phone calls for support, decrease of customer trust, and increase of general ill will.

Considering all the genius that has gone into the innards of Photoshop to make it a brilliant product, I think it is shameful that Adobe has so badly neglected the deployment of their flagship product.

That's my $.03 worth (allowing for inflation)!

[dave_...@adobeforums.com]

and, in all fairness, there are quite dire warnings that come in the script
instructions

that's true, but it's standard for any maintanence on the registry

(i.e. back up system, backup registry etc.)

How many previous uninstall scripts have you used for Adobe Beta products?
I do not remember any.

how many major adobe products (photoshop, illy, premire, etc) have HAD public betas? none, that i know of. there are some beta testers here who've done previous versions, can any of you guys tell us if those previous betas (cs, cs2, etc) have had uninstall scripts?

[Greg_...@adobeforums.com]

No doubt there are successful installations. I don't know that anyone can quantify the success/failure percentages; however, I would say that the number of failures is definitely too high based on the feedback on this forum -- and the resolution time for a proper fix is taking too long from Adobe. Another datapoint to consider is you don't see any large threads about issues other than installation regarding CS3, which is a good indication that if you are able to install CS3, you'll probably be happy with it. This is what I was expecting in the first place given the extensive public Beta program.

Cecil, you just need to be aware that there is a chance you could run into a currently unsolvable installation problem. In my case, CS2 works great -- I love it. I don't really need CS3. Knowing what I know now, I would have held off on purchasing the upgrade until Adobe has a proper patch to address their installation issue. I'm a very busy person. I don't have countless hours to spend trying to install a program, and I'd prefer not to pay for a product that doesn't work.

[Lawrenc...@adobeforums.com]

I agree with Joe. When I was a Field Engineer, the complaints would have you believe that Tektronix was shipping horrible products, until you looked at the numbers. Of course we fixed the complaints, some even leading to mod kits which we offered to all the users of that model, free, if it was in warranty, and sometimes just free.

It was the type of problem that initiated the decision to offer a mod kit.

"Those were the day, my friend,
We thought they'd never end..."

They seem to have ended!

[dave_...@adobeforums.com]

I don't know that anyone can quantify the success/failure percentages;
however,

not by looking at a support forum. :)

and the resolution time for a proper fix is taking too long from Adobe.

agreed there. or even acknowlegemnet.

[Chris...@adobeforums.com]

Have you all read through this technote?

<http://www.adobe.com/go/kb401401>

The locked fonts thing is new, and I've been hearing a lot about it lately. Does this help anyone?

-c

[Lawrenc...@adobeforums.com]

Seems to be a Mac issue.

[Olav_F...@adobeforums.com]

In earlier posts you can see that I was having alot of trouble installing CS3 Extended version on my desktop. Eventually I finally did get it installed and have had no further problems.
I finally have loaded CS3 on my laptop and it installed the first time with a single problem.

(knock on wood that both computers continue without a problem)

[zaw...@adobeforums.com]

SOLVED!!!!!!!!!

I had the same problem - PS installer installed only Shared Components and... that's all... I've cleaned my PC, have read lots of posts and nothing... At last I decided to uninstall Acrobat. But I couldn't uninstall it because of one little error, which became a solution!!! Setup wrote, that there were no access to several registry keys! I've checked all the Adobe keys in HKLM\SOFTWARE\Adobe and noticed, that lots of keys had permissions only for strange user S-1-5-21-2165119296-1326450104-2757498598-2164 (possible Bonjour), but SYSTEM had no access to this key!!! So I repaired all the permissions and... It worked!

Hope, that my solution can help someone!

[John Joslin]

Good work! But pity the poor photographers and artists!

[Lawrenc...@adobeforums.com]

So tell us your repair steps,zawchik. What change did you make to what?

[Greg_...@adobeforums.com]

Finally got CS3 to install! Previously, I had tried all the things on this forum. i.e., uninstall CS3 Beta, clean the registry, run the ridiculous Adobe clean script, turn off antivirus program, etc. Nothing had worked. Without doing anything other than this, I re-downloaded the upgrade from Adobe, but stored it in a different directory. When I extracted the files, I also extracted them to a different directory instead of using the default installation location on the Desktop. In fact, I just extracted them to the same directory as the downloaded file from Adobe. I simply installed from there with no problems.

Hope this helps.

Regards,
Greg