Error when installing CS4

[Dan...@adobeforums.com]

When installing photoshop CS4 for the first time i get an error, I start the setup then i select to install Photoshop with adobe bridge and when i click install the process begins and when it's almost about to finish i get the following error:

Installation Error:

An error has ocurred when installing the following components:

Adobe Photoshop CS4

Then i click the see more information of this error i get:

Adobe Bridge CS4
Error:
Error 1603. Severe error during installation.

Hope someone can help me, Thanks in advance.

[Eternal_...@adobeforums.com]

Hi Danilux

you might try out the following URL's for the solution of this problem.Seems to be a Miscrosoft Installer Issue.

<http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q111019&sliceId=1>

<http://kb.adobe.com/selfservice/viewContent.do?externalId=rb_1603>

[Myle...@adobeforums.com]

What other Adobe programs are/ were on the system? With what user privileges do you install? The message would indicate that in fact the files were installed, but the licensing system could not be established...

Mylenium

[David_E_...@adobeforums.com]

I had the same error messages as Danilux. I have vista ultimate 64 with Photoshop CS and CS3 upgrade installed. I deleted CS3 and used the CS3 removal software to remove the remaining CS3 in the registry. I went to install CS4 Extended and about 90% finished it stopped loading with the same errors. Rebooted computer and tried again and it gave me a error message of stop loading. It also told me I could not run 2 installs of the software at the same time. Called tech support and spent about 6 hours on the phone with 4 different people. We tried everything and they were at a loss. So after I hung up I looked at my registry and searched Adobe and CS3 and still found left over stuff. Some I could not remove. So I said screw it and re-formatted my hard drive and reinstalled Vista. Did all the vista updates, card drivers and such then I installed CS. Rebooted and defraged. Re-installed CS4 with no problems. Then re-installed my other software. Been running perfect since. My guess is that I borked my system myself trying to fully remove CS3.

A lot of people don't like to re-format and start fresh. But from past problems I find it a lot easier and faster to start from scratch.

[Dan...@adobeforums.com]

@Eternal_Sunshine:
Yes the first thing i did was that but i didn't work, i went to the microsoft website and i did all 3 fixes and nothing worked.

@Mylenium:
I had CS3 Previosly installed and now i can't even install CS3 again, I'm admin.

@David E Crawford:
Wow. we are in the same case only that i'm on 32bits, i had CS3 installed and uninstall it but i get this error message, i don't have a problem formating and since that seems to be the last option i'm gonna go for it, Thanks David.

[John_...@adobeforums.com]

I can't seem to get past the following error when installing photoshop cs4 upgrade on xp.

Adobe CMaps CS4
Error:
Error 1603. Error 1714.The older version of Adobe CMaps CS4 cannot be removed. Contact your technical support group

I've disabled McAfee, uninstalled Google Desktop, and cleaned my registry. I do have cs2, cs3, LR1, and LR2 installed. I also looked in the knowledge base and faq, but haven't found a solution.

I the installation log files I see a number of messages like the following related to CMaps

10:43:1:468 -(Adobe)- -*-*-*-*-*-*-*-*-*-*-*-*- BEGIN - Adobe_9f8d2b5c97c6c0aef753b74334b03987_WP_Symbol -*-*-*-*-*-*-*-*-*-*-*-*-
10:43:1:468 -(Adobe)- Checking local file: C:\Program Files\Common Files\Adobe\TypeSupport\CMaps\WP-Symbol
10:43:1:468 -(Adobe)- No local copy available
10:43:1:468 -(Adobe)- -*-*-*-*-*-*-*-*-*-*-*-*- END - Adobe_9f8d2b5c97c6c0aef753b74334b03987_WP_Symbol -*-*-*-*-*-*-*-*-*-*-*-*-
Any advice would be appreciated.

Thanks,
John

[Myle...@adobeforums.com]

@David: sounds like another tool never finished installing. Some programs that require a restart after install will finish their installs using a registry key, but obviously this sometimes fails. could be something as trivial as an Updater for a virus scanner or something. Anyway, since you have nuked your system and could resolve the issue, no need to add more fluff to the discussion from my end... ;-)

@John: Manually removing registry entries is not advised. It will definitely render your licensing system defunct and in addition may lock up files, which is probably what you are experiencing. You should uninstall your broken install of CS4 via "Add or Remove Programs" again. This should reset all config data and only leave "released" files in place. On a whim, you could try to unregister your installer packages using the CS4 clean utility, then manually remove the CMaps directory. This also applies to the CS3 install, as CMaps is a shared component found in Program Files/Common Files/Adobe. Attempting another install after that should get you up and running.

@Danilux: Could you provide the last few lines from the install log like John did? this might help. I'm still not feeling this magic tingling in my left toe and have no idea what could cause your error.

Mylenium

[John_...@adobeforums.com]

Hi Mylenium,

Thanks for your suggestions. I ended up uninstalling CS2 and old versions of 1.x LR. I also ran the repair option using the CS3 installation cd.

After that I was able to install CS4.

Thanks,
John

[David_E_...@adobeforums.com]

Hi Mylenium,
Thanks for the info. I did shut everything off like defender, fire wall and such before the install. However, I did not check Task Manager to ensure they were not running behind the scenes. But life is good once again and CS4 runs perfect. Thanks for responding.

[Dan...@adobeforums.com]

@Mylenium:
Hi, sorry i can't provide that error cause i re-formatted the hd and reinstall xp, and now cs4 runs without a problem. thanks.

[dave_...@adobeforums.com]

can't beat that for troubleshooting! when things get weird, the busy get formatting! :)

[David_E_...@adobeforums.com]

Going on day 8 since I nuked my hard drive and CS4 is still running great. Can't blame those poor tech support people. They are just reading off of cards. My problem was not on their cards. 6 hours with them on the phone was enough for me.
Mylenium was correct about the registry restart. I shut my computer down 2 times to try and stop the install box from coming up. However, the box still kept telling me I was trying to install the software while another install was in progress.
I deleted the registry keys in HKEY Current. However, there were several other duplicate entries in LOCAL, USERS and CURRENT that refused to be deleted. This was even with me logged in REGEDIT as ADMIN.
System restore was useless too. The regestry entry were still there.
CS3 had a regestry cleaner to clean up. CS4 didn't.
I didn't have the time to mess around so I reformatted.
Everything is still good for me.

[dave_...@adobeforums.com]

nice! fingers crossed!

[Lawrenc...@adobeforums.com]

I just got this also.

I do not intend to uninstall CS3 as this is a trial, so if I remove the cmaps directory, this will impact Cs3 ops?

[Lawrenc...@adobeforums.com]

This is the most outrageous installation package I have ever worked with! I can install a National Instruments VI program which is far larger than PS with absolutely no problems and no problems running it. This NI program will allow me to instrument highly sophisticated instrumentation packages, configure everything with aplomb. What do I get here? First, Downloading problems. I finally get past that and along comes error 1603, 1714. Checking here, I find that I actually have to uninstall a partially installed package, which is now date stamped and time stamped, so that whatever time I now take to fix installation will most likely cost me at the other end. And the other end is not in sight!

Then I have to look forward to possible operational problems as I progress, if I can progress.

I started at 9 AM. It is now 2 PM. 60% of a working day blown with trying to install this stuff.

I'm not at all convinced that I will ever need anything beyond CS3 at this point. With all it's warts, it install and runs.

Oh, and by the way, the CS4 cleanup script link doesn't work.

I do this sort of work for a living (validating software)and if this would be the best results I could expect from my efforts, I would run like hell away from my job.

[dave_...@adobeforums.com]

if your cs3 is working larry, and you NEED it to do work (and i know YOU do, unlike me), i'd let the trial alone until adobe works some of these "gotchas" out of the system. personally, i'm not upgrading until something definite comes out of adobe and i start seeing reversals of some of these horror stories...

i've been tempted to do the trial, sorely tempted, yes sir, but every day reading here sees more and more of this stuff.

[Nick_...@adobeforums.com]

Larry, what Dave said. Stay away! CS4 is not ready for prime time.

[boblevine]

But...if you have any intention at all of upgrading then why wait? Will
you have problems? Maybe, but there's no assurance of it and what if
Adobe issues a dot release in the next couple of months and people are
still having problems?

Will you still wait? Will you skip it completely and wait for CS5?

All I'm saying here is that you could well be missing out on a great
release. You above all should know that this forum is always filled with
issued. Many of them legit, some of them user error.

But downloading and checking out the demo isn't going to hurt anything
especially since I know you're just itching to blow out the XP box and
install Vista 64. <g>

Bob

[Lawrenc...@adobeforums.com]

You can't miss out on something that doesn't install, Bob. 64 bit will enhance the speed of certain filters, but checking out what I would really find useful should also be obvious at 32 bit.

I've copied it to a thumb drive and I may try it on an i7 system Vista 64 I have access to. Also, I have access to a Core 2 system albeit 32 bit. Dual boot so we can try a download the owner has done and mine, to see if there are d/l issues getting in the way.

Thanks Nick, dave, for the support. I deal with somewhat similar issues at work, but I have a coterie of software guys who actually come up with fixes. Well, most of the time! :D

[Lawrenc...@adobeforums.com]

Oh, and another thing. Adobe Support Advisor? It popped up when I tried to check out the error. However, it would not install. Said I needed Flash 9 Active X . Guess what I have on this computer?

But wait! There's more! In the pdf that comes with CS4, it also refers to this Support advisor, and the link works. The damn thing installed!

[boblevine]

> You can't miss out on something that doesn't install, Bob.

That's absolutely correct, but you won't know unless you try. And it
would be great if someone like Dave did.

It's one thing to have people who don't know a CPU from a video card
screaming "Photoshop Sucks!" and another to have well informed people
that can calmly help in the troubleshooting.

Bob

[dave_...@adobeforums.com]

And it would be great if someone like Dave did.

:) things being what they are, i'm sticking with cs3 for a bit. i'm wondering if my system might be under-powered. xp32, core2duo e6600, 2 gig ram, nvidia 7600gtx. but i don't really have any plans to go to vista 64 and according to chris, seems that's where the better ps4 experience is. i'm still on the fence. i probably WILL do cs4 soon, but probably not vista. and i'm more concerned about this update than i've ever been before.

and another to have well informed people that can calmly help in the troubleshooting.

on the off chance that i do install it and don't have problems, i don't know how much help i could be except to be another voice in the wilderness going "works for me". or if it does fail, what would be the point of subjecting myself to the screaming mee-mees if a patch is going to be what it takes to fix it?

most likely once the christmas shopping for the kids is done and paid for, i'll take a chance. (there's also the "locked into extended edition" issue for me to think about. wasn't that supposed to be corrected according to nack? i wonder if anyone talks to anyone internally anymore sometimes... very sad.)

[Lawrenc...@adobeforums.com]

Weill, I'm not getting any "calm help" here, and I do this kind of work in my job.

I did an extensive search for Errors 1603 and 1714 and found little to be of any help.

So, I'm back to this:

CMAPS exists for CS3 which can be deleted. If this is the culprit and I delete it, what happens to the functionality of CS3? If this isn't the correct cmaps where is the elusive "older version"?

[dave_...@adobeforums.com]

ok. since bob publicly shamed me. i'm downloading the trial. hopefully i'll be in the "working fine" group, but i doubt it.

bob, if this effs up my system, i'm coming back to jersey this weekend to slap you around!!! :P ;) :)

[dave_...@adobeforums.com]

issue 1. what's with the stupid downloader you apparently HAVE to use to get the trial?

I already have a downloader. it's called a web browser (foxy!). you should NOT be forced into downloading and running an exe off the internet in order to download another file when every computer on the internet already has that capability inherent. sounds like someone didn't want to waste their partnership deal with akamai, the download manager supply people.

the number 1 rule is "KISS"... we all know what that means right? the fewer moving parts the better. why would you put your product (adobe) at risk of a third party problem (akamai, in this case) unless you ABSOLUTELY have to? there should be an option right next to the download manager option to "download straight" from adobe's ftp servers, or wherever you want to store it.

so now i have to download and run this 3rd party app. why? i dunno. but i bet it's also going to want to connect to the inter-tubes and i'm going to have to let it though my firewall.

<the red queen>we are not amused!</the red queen>

47% dl and counting...

[dave_...@adobeforums.com]

so far ~15 minutes to extract, after a hang of about 10 minutes at 34% where the interface on the extractor stopped responding/updating (went blank white and sat there), it started again. it's now been at 35% for the last 3ish minutes. i have a suspision that if i cover it up with another window and move it back, the interface will be frozen again... ;) lets test... :)

yes. it's back to not updating... :)

whee! :)

[dave_...@adobeforums.com]

keep in mind that a full cs3 extended install takes about 15 minutes on my system.

[dave_...@adobeforums.com]

whoa! cooking now... up to 53% extracted...

[Lawrenc...@adobeforums.com]

I hope you are not writing on the same computer and Internet connection that is accepting the D/L. I wondered about that here, as I was doing exactly that, along with my SO doing her thingy over the Internet at the same time.

[dave_...@adobeforums.com]

well, walked away for 5 minutes and it's gone. is it done extracting? i dunno. i'll look in the folder, but a message to that effect would be nice...

[dave_...@adobeforums.com]

I hope you are not writing on the same computer and Internet connection
that is accepting the D/L.

yes. SEEMED to go ok...

[dave_...@adobeforums.com]

looks like it's in the right place. running setup.exe...

1st thing is it wants access to the "trusted zone". didn't check the port. hmm... ok. granted.

what again? another trusted zone request. localhost to port 4522... ok. granted again. grr...

oh. can't continue because firefox is running. nice. ... grr... i'll open notepad and record to there...

[Lawrenc...@adobeforums.com]

I'm off to try installing on a dual boot system, two separate downloads. One difference: the current Photoshop there is CS2.

[boblevine]

> i'm coming back to jersey this weekend to slap you around!!! :P ;) :)

I've got a big pot of turkey soup on the stove. I'll save you some. <g>

Bob

[dave_...@adobeforums.com]

I've got a big pot of turkey soup on the stove. I'll save you some. <g>

<homer>arrgglllllgghhh...</homer> :)

----------------------------------------------------------------------

ok continuing the saga:

closed firefox. hit retry.

select "run as trial".

accept the "uncopyable" license agreement. hint: some people actually read these things. it's kinda a nice gesture to the user to allow them to copy the license language so they can paste it into a program like word pad and change the font to something more readable the standard legal dept licensing's 2pt Beelzebub Semi-Bold. ...

now the choice... do i choose "easy install" or "custom"? there's a freaking lot of components to install...

I select "custom" but leave all options checked. just in case this gives me more control over things like file associations after the install. oddly enough, i can select and deselect anything on the long list INCLUDING photoshop cs4, EXCEPT for bridge cs4 (ok a lot of the sub components are un-de-selectable too). go figure...

ok. go go gadget INSTALL!

wait! did it ask me what drive? i don't think so...? it's going anyway. most likely to my c: drive. grr... i wanted to (meant to) select G. user error? probably. maybe...

ok walk away for 10 minutes to save my blood pressure. come back and it's hung at about 75% done because now "Adobe AIR" app installer want access to 199.7.48.190 on the internet. WTF?!! ok, again.

side note while install continues... i let the adobe installer (cs3) do it's thing weekly, so i should have all the latest components for stuff that existed prior to cs4 release. i wonder if this is going to roll any of them back?

looks like it's heading for the home stretch. the progress bars are at about 90% (there's no actual percent reading, just bars going across the install window.)

ok. cool. cs4 install complete. looks like everything installed good.

<http://www.pixentral.com/show.php?picture=1RySssqZLtL4AJEwUkAa3Kg5r5AZW1>

now, let's take er for a spin... as a good friend mine say: "it's time to put your butt in the pudding!" (it's probably best not to ask WHY he says that... )

[dave_...@adobeforums.com]

just in case this gives me more control over things like file associations
after the install.

as far as i can tell, it didn't, except that it lets you select or deselect components. at this stage, i don't think it would be wise to de-select anything there...

[dave_...@adobeforums.com]

199.7.48.190

note to adobe... not sure if it's meant to be, but directory browsing IS ALLOWED at that address... especially since your robots.txt file is telling search engines not to index it... and there's a lot of certificate and verisign stuff out there. might want to lock that down...

[John Joslin]

It won't be fun till you do some serious video watching dave. All 77 of them on the Help Page.

BTW on-line Help is the default option now but it's worth it while you're learning.

[dave_...@adobeforums.com]

ok. 1st run. setup screen. select run as 30 day trial... ooh! shiny new splash screen! aaaaaannnnd, it's UP! :)

[dave_...@adobeforums.com]

seems to be choppy zooming in and out... doing it in big square blocks...

no rotate view tool... hmm...

ah.
<http://www.pixentral.com/show.php?picture=1vjOCbuuPjDVLyGRZ0MM7PBHo8g4X91>

wow! what a dog! went to copy that error dialog. hit file> new and now it's hanging... 1 minute... ok, it's back. hmm. gonna be a long day i see. guess i'll try my video drivers 1st. <sigh>

[dave_...@adobeforums.com]

actually, i'll go through the prefs 1st before updating vid drivers...

[dave_...@adobeforums.com]

BTW on-line Help is the default option now but it's worth it while you're
learning.

already on it. 1st help search: "rotate view tool". ;)

[Rick Moore]

Dave, try running floating windows instead of tabbed - does it zoom smoother?

[dave_...@adobeforums.com]

and yes. it installed to my c: drive... :(

[dave_...@adobeforums.com]

ok. enable open gl and restart. gotta say. snappy startup. about 3-5 seconds total load time...

got a dialog(not error)...

<http://www.pixentral.com/show.php?picture=1g6Q0nYjxZYxmjK7g0DdFfrgJlpTrI1>

and surprisingly, auto rotate seems to work, pretty well...

<http://www.pixentral.com/show.php?picture=1napQ1sZruu20z9jAxtSRUX4DKrLdU>

[John Joslin]

it installed to my c: drive...

The reason is because \program Files\ is not the only directory it uses.

(But you knew that anyway. ;) )

[dave_...@adobeforums.com]

the choppiness zooming seems to be gone as well, now that open gl is enabled. loaded my saved actions fine.

so add me to the "works fine for me" list. :P

(just kidding. ok, no, not really. it seems to be working ok. i'll report, per bob's instructions (!!!), if i find anything funky).

[dave_...@adobeforums.com]

The reason is because \program Files\ is not the only directory it uses.

yes, of course it need the local settings folder, but that's no excuse to force the full app to install to the system drive. i'm willing to conceed i just must've missed it. luckily i recently (3 months) reformatted and added a bigger c: drive so i still have about 130 gig free on it. but before that reformat and new drive, i was down to about 30 gig free. i imagine i would have been in trouble if it installed there without giving me an option.

[boblevine]

Unless you explicitly typed a different path or drive it's going to use
the default location.

PEBKAC on this one, Milbut. <g>

Bob

[dave_...@adobeforums.com]

Dave, try running floating windows instead of tabbed - does it zoom smoother?

I'll have to set that option derrick. thanks. although like i said, it's much better now that i enabled opengl (why didn't it turn it on automatically?) i don't really like that full screen feel there.

SET MY WINDOWS FREE! ;)

[Rick Moore]

Dave, does the title bar of the image flicker when you zoom?

[dave_...@adobeforums.com]

PEBKAC on this one, Milbut. <g>

ya, i figgered.

[dave_...@adobeforums.com]

not a bit. :) i'm not going to update my vid drivers either unless i run into something that requires it. ... i have to fix a friends system today so i won't be able to spend as much time with this as i would like, but i'll keep plucking at it.

john, what's the link to those videos? is it... oops, never mind. found em off the help site.

[dave_...@adobeforums.com]

for those interested, here's my vid driver:

<http://www.pixentral.com/show.php?picture=148SDwvhd56mq4mgWeadIQgA97Api2>

[dave_...@adobeforums.com]

the actual card is:

xfx geforce 7600gtx, pci express, 256mb ddr3 dual dvi/tv version 4.1 made in 07/2006

i've got nothing but good things to say about this brand and card (1st time i'd bought from xfx).very fast. i first bought it because i was running oblivion (game) with an older card and it was slow and choppy. this card and system let me run it with all effects cranked up at amazing speeds. i'd definitely buy the xfx brand again. (not affiliated).

[Rick Moore]

Dave, are zooming with the mouse wheel? Just curious because when I zoom
with the wheel on my XP machine the title flickers but not on my Vista box.