Photoshop Elements will not open

[Ron Caldwell]

I keep getting error messages when I try to open the program. I have uninstalled the program and reinatalled it but keep getting the same error messages. The first message says unable to continue becouse of a hardware or system error. Sorry, but this error is unrecoverable. Then the next message is Photo shop elements caused an invalid page fault in module kernel32.dll at 0167:bff9dala. Can anyone tell me what the problem is and what I need to do to fix it.

[Beth Haney]

Ron, below is a copy from a Nov 23rd post. There have been a number of people posting with "dll" errors. Unfortunately, most are deadends, and we never find out what they might have done to correct the problem. If what's below is helpful, and if you are able to resolve it, it would be very kind of you to repost and let us know what was going on and what fixed it! :)

George,

Kernel32.dll is a core Windows file and an error with this idenifier can be caused by any number of things, usually from a system problem, not a program problem. A device driver, lack of resources, too heavy a command demand (stacking). First thing is to be sure you not only have plenty of freespace on your working and system hard drive (usually C:), then be sure to empty your System Temp folder (C:\Windows\Temp) and empty your Recycle Bin ... then DEFRAG your working hard drives. Remove anything Norton (or disable it). and perhaps you may have to uninstall and then do a clean reinstall of Elements. See if that works. Be sure that you have at least 200mb (far better to have more than 500mb) of freespace on your C: hard drive.

Bob

[Ron Caldwell]

Tride but did not work. Its funny that Adobe Photoshop works just fine and so do all other programs only Elements will not load.

Thanks for the reply.

[Stephanie Schaefer]

Ron,

Additional info is necessary to try and diagnose the problem. What version of Elements is installed? What version of Windows are you running? What type of system are you using (PII, PIII, PIV, AMD, etc.) Do you have any other applications running when you try to launch Elements?

[Joseph Bouvier]

I have exactly the same problem as Ron. I get the unhelpful "Sorry..." message too. I installed Photoshop Elements on my Win ME and it ran just fine. Then the OS fizzled and I had to get everything reloaded. Photoshop Elements hasn't opened since. I don't know of any hardware change during the reload. Got an AMD processor and I get the same response whether I have anything else running or not. The version is unknown but the CD product no. is 90030201 dated 2/01

[Ron Caldwell]

Stephanie,

I do not know what version it is, it just says Photoshop Elements. I am running Windows 98. Sorry do not know what PII, PIII, PIV, or AMD is so I do not know how to answer your questions. I have nothing else running while I am trying to open the program.

I have had the program for over a year and it has always worked fine until last month. Nothing has changed on my computer that I know of. I haven't added any new programs. I have uninstalled a couple diffrent programs and was wondering if maybe something got deleted that would effect the program?

Any help is appreciated!

Ron

[Nancy Soderman]

Ron,

Perhaps during an uninstall lately you answered Yes when asked if you wanted to delete Shared Dlls and one was vital to PSE.

Have you tried; uninstall PSE, reboot, install after 'End Task' on everything except Explorer and Systray (for Win98)?

Nancy

[Kerstin]

OK, now that I have registered I will try my question again. Like Ron I am having trouble opening my software but I am using the downloaded tryout version. My error message reads pse2trial.exe is not a valid Win32 application. Any suggestions? I am operating with Windows XP.

[Mark Hiers]

Try this, Ron: Richard Coencas ""Unable to continue because of a hardware or system error..."" 4/12/01 8:17am </cgi-bin/webx?50@@.eec8b6b/2>

[Kerstin]

Correction---I see so many people with so many problems with the purchased version that I would like to try it before I buy it and I am wondering if any of ya'll used the tryout version first.

[Kerstin]

I posted yesterday about the tryout version. I understand that Adobe will not offer help but I was hoping someone else would. As I look over this site I see so many people with the purchased version that I would really like to try to open the tryout before to see if I would like to buy the real one.

[francine]

Wow... how frustrating this software can be.......!
I received an Epson perfection sanner for X-Mas and the Photoshop element software that comes with it!
I've been trying since dec 27 to install the software. After installation and as soom as I open the appl. I get the same error message "unable to continue becouse of a hardware or system error. Sorry, but this error is unrecoverable".

My computer meets all the requirements and I run Window 98. I desactived Norton, and at ome point I even uninstall my printer and scanner. I also deleted the prefence file as suggested in the 10:55am Apr 11, 2001 Pacific message.

I have read all posted message and tried most of all suggestion made by different people, and it still does not work.

Is there a bug with the software......?

What else can I do......

Help me please, I don't undersand.

Thanks

[Beth Haney]

Francine, when you did your search, did you find this old post? It was put on by Bob Hill, the forum host, but I didn't think to check the date. Like so many of these threads, people report a problem and receive suggestions, but we never know what happened! :)

"Kernel32.dll is a core Windows file and an error with this idenifier can be caused by any number of things, usually from a system problem, not a program problem. A device driver, lack of resources, too heavy a command demand (stacking). First thing is to be sure you not only have plenty of freespace on your working and system hard drive (usually C:), then be sure to empty your System Temp folder (C:\Windows\Temp) and empty your Recycle Bin ... then DEFRAG your working hard drives. Remove anything Norton (or disable it). and perhaps you may have to uninstall and then do a clean reinstall of Elements. See if that works. Be sure that you have at least 200mb (far better to have more than 500mb) of freespace on your C: hard drive."

Of course, there wasn't a follow up that I could find, so if you do any of this stuff and get Elements working, please let us know!

[francine]

Hi Beth

Yes I did see that one and did most of it, tow things I did not do is empty my System Temp folder (C:\Windows\Temp, because I wasn't sure if I had to delete all the stuff in that folder..... I'not an expert... can I do that? And, also uninstalling Norton 2000. For the rest I did it all.

[Beth Haney]

Oh, oh. I'm good at remembering stuff I've seen posted and doing searches for ideas, but... I use a Mac and can't help you out on the details of PCdom. Since you added to this thread, and nobody seemed to want to touch it with a ten-foot pole, I'd suggest you start a new thread and recap everything you did, plus ask your specific questions about the Temp folder and the Norton uninstall. There are a couple of people who are really good at this stuff. Maybe something like "Help with housecleaning on a Win 98". Good luck, and sorry I let you down on the details!

[Nancy Soderman]

Francine,

I run Win98 also. It sounds to me that you have never cleaned out the Win\Temp folder. And when you say 'all the stuff' it sounds as though there are a lot of files in there, which shouldn't be. Some programs just aren't written to clean up after themselves and leave things in the Temp folder, other conditions may exist which leave files there also.

I regularly, like once a week, clean out the Windows Temp folder. Most of the files have the temporary extension, such as ".tmp". These are not needed anymore and can be safely deleted. I have never had any operating system problems in almost four years with Win98 following this guideline...

anything in that folder is deleted if more than 2 days old, this is playing it safe because if a file has a 'today' date on it, Windows may access it again so better leave it in the folder.

If you should see an ".exe" file or ".dll" file in there, you might just leave it until you look into its origin some. A right click and a properties click on the file will tell you more about the file and perhaps from that info you can determine what it is/was a part of and if you need to keep it. Most all of the entries in the folder will say .tmp though.

HTH
Nancy

edit: I have several Norton things but am not sure which one you mean by Norton 2000. In any event, I hope you installed PSE without any Norton stuff running. Disable Norton stuff also when using PSE, they don't play nicely.

[dro...@mac.com]

On Thursday, December 5, 2002 at 12:29:20 PM UTC-8, Ron Caldwell wrote:
> I keep getting error messages when I try to open the program. I have uninstalled the program and reinatalled it but keep getting the same error messages. The first message says unable to continue becouse of a hardware or system error. Sorry, but this error is unrecoverable. Then the next message is Photo shop elements caused an invalid page fault in module kernel32.dll at 0167:bff9dala. Can anyone tell me what the problem is and what I need to do to fix it.

I wonder.................Been using the software for little over a year now. I have installed El Cap and now have issues, do we know if El Cap is supported?

[Craig Schiller]

There have been issues reported with PSE and El Capitan. See the Adobe
forums.