PageMaker 7 crashes continually

Martha Campbell

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Feb 13, 2003, 3:15:13 PM2/13/03

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I am running Mac OS 9.2.1 and PageMaker 7.0.1 and I have been having problems with files crashing continually. I can usually open them after a crash, but this time no such luck. The file will start to open and then the screen will become non-responsive. I had a similar problem a while back and it turned out PageMaker was not throwing away temporary files. I cannot remember how to fix this and my support period has run out. Please help! (Or maybe this is a completely unrelated problem).

Buko

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Feb 13, 2003, 4:12:22 PM2/13/03

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The temp file issoe was with OS 9.0X.

sounds like an extension problem.

Do you do system maintainance regularly?

Martha Campbell

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Feb 17, 2003, 7:24:43 AM2/17/03

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No. What do you suggest.

Buko

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Feb 17, 2003, 9:00:16 AM2/17/03

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Well you need to run Disk Doctor , or Diskwarrior then you need to start up with extensions off does it work? if so you have an extension conflict. what have you loaded on the compter lately?

Buko

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Feb 17, 2003, 9:30:33 AM2/17/03

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are they Word 5 or 5.1 files if so these are incompatable with PM save as newer version. Word 97-98 or Word 2001

Martha Campbell

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Feb 17, 2003, 9:21:08 AM2/17/03

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I do not have Disk Doctor or Disk Warrior. I verified my hard disk with Disk First Aid. It said the hard disk was OK.
How do you start up with extensions off?
I have recently insalled HP design jet software.
BUT it seems that the problems I am having are somehow connected with Microsoft Word files that I place in the PageMaker document.
I should have said PageMaker crashes continually with certain files. The files are sent to me as e-mail attachments.

Martha Campbell

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Feb 17, 2003, 9:53:16 AM2/17/03

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When I get info on the attached Word file it says they are Word 1.x–5.x
BUT I have been opening the Word files from the e-mail by double clicking on them and then doing a save as to my HD in Word 2001 for Mac and then placing them into PageMaker. Is this the right way to go?

Buko

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Feb 17, 2003, 12:04:47 PM2/17/03

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I have been opening the Word files from the e-mail by double clicking
on them and then doing a save as to my HD in Word 2001 for Mac and then
placing them into PageMaker. Is this the right way to go?

yes. just don't try and place a Word 5.x file.

Martha Campbell

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Feb 18, 2003, 11:06:32 AM2/18/03

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I have checked with two people who sent me e-mail attachments in Word that I placed in the PageMaker 7.0 documents that have been giving me problems. Both say they are using Office XP. Is there a particular way they should be saving the files?

Dave Saunders

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Feb 18, 2003, 11:21:25 AM2/18/03

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Tell them to save as Rich Text Format (RTF).

Dave

Martha Campbell

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Feb 18, 2003, 2:23:57 PM2/18/03

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Would it work the same way if I opened the attachment and did a save as in rich text format (RTF)?

Buko

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Feb 18, 2003, 4:29:43 PM2/18/03

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yes

Martha Campbell

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Feb 21, 2003, 11:55:16 AM2/21/03

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I am still having problems with PageMaker 7.0 files. The file I am currently working crashed when I tried to add a style format. When I try to open the file I get an error message that says:
Cannot complete action.
Internal error. Bad table index.
8026:20514
This is the second time I have had this problem on two separate files.

E. Rowe

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Feb 24, 2003, 1:07:24 PM2/24/03

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I sympathize. I have had continuing problems with placing Word files into PageMaker. I went back to PM 6.5.2 and translate PC Word files in MacLink but have to translate as Word 98 even though I have Office 2001. Actually the problem got worse when I updated to Office 2001. I place the Word file on the pasteboard and immediately edit the style into a simple PM style and delete all Word styles from the style list. That seems to work well. You can also save the file as a template and then do a save as which gives you a clean file.

Lynn Lanning

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Mar 2, 2003, 1:11:30 PM3/2/03

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I have NO PROBLEM importing Word files into PageMaker. And I do it all the time, from Word 5.x, Word 6, Word 98, Word 2000, Word 2001, and Word for OS X.

You must have the correct filters in the Filters folder (inside the RSRC folder in the PageMaker folder). PM 7 has them; PM 6.5 needs the Word 98 filter, which you can download from the Adobe web site.

You must check "Read Tags" when importing Word files. Otherwise it imports Word styles and fonts & screws up your document.

To avoid Bad Record Index in future, you must:
1) check "Read Tags" when importing text
2) delete all styles with little disk symbols
3) do a Save As… and Replace at the end of each PageMaker session (oftener if you work on it for long stretches) to cut down the file size and tell PM to forget all the changes you've made & just keep what you have now.

Sue Silvano

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Mar 3, 2003, 7:25:18 PM3/3/03

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I am also having the same problem...I have the same mac system you do, and I don't use word files. It crashes at different times, sometimes when I am in setup, sometimes when placing files (mainly jpgs) and sometimes when opening a new window....

does anyone have any other ideas other than word stuff?

Buko

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Mar 3, 2003, 10:40:01 PM3/3/03

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If you are making files for print tiffs are much more prefered over Jpegs.

betsy tolstedt

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Mar 5, 2003, 10:43:25 AM3/5/03

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I am having trouble importing Word 2000 files into both PageMaker 6.5 and 7.0. I'm assuming that I'm missing a filter. Can anyone tell me which filters I need and where to find them? (I had no problem iwth Word 97 because I downloaded the proper filter).

Buko

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Mar 5, 2003, 11:44:09 AM3/5/03

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You need the word 97/98 filter

a2znjc

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Mar 14, 2003, 6:34:40 PM3/14/03

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A utility called "Eradicator" by SearchWare Solutions will delete temporary PageMaker and other unnecessary files. Their web site is www.swssoftware.com. An e-mail for them is in...@swssoftware.com. My PageMaker crashes all the time. I'm switching to QuarkXpress. PageMaker has terrible memory management. No wonder Adobe is abandoning it.

Buko

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Mar 14, 2003, 6:45:51 PM3/14/03

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a2znjc, if Pagemaker crashes all the time you got bigger problems and Quark will crash all the time too. but good luck with Quark you're going to need lots of it.

You don't know very much about DTP do you?

Unknown

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Mar 15, 2003, 12:49:38 AM3/15/03

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Why are you switching to Quark? Have you even gave InDesign a look?

I agree with Buko, your going to have problems with any application if PM is crashing continually. Have you resloved your font problems and extension conflicts. I have ran PM since version 5 and have had very rare problems out of it. My systems are always lean and clean though. Had problems one time but it was a cracked mother board that ended up being the problem.

Ken

Claudio González

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Mar 16, 2003, 9:28:57 PM3/16/03

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Same here, but since PageMaker 2.0 and without the motherboard problem. And when the time finally comes, I will keep my wife's iBook just for running PageMaker, because I'm really an amateur and don't need (and therefore cannot afford) InDesign.

Martha Campbell

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Mar 17, 2003, 7:44:41 AM3/17/03

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What is DTP?

Martha Campbell

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Mar 17, 2003, 7:55:54 AM3/17/03

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I have used PageMaker since it came out in 1981 (I think) and have problems with it off and on, but I have been having more problems with it recently than ever before. I was trained as a graphic designer, not a software specialist. The college I work for is not much help in trouble shooting PageMaker problems. That also don't support Macs. Can you recommend a simple, straight forward book that explains how to resolve font and extension conflicts and how to keep your system "lean and clean?"

I have problems with PageMaker crashing when I open files that I created last year and try to update them. Sometimes they won't open at all. They were created with PageMaker 7.0 which I am still running. I am using a Power Mac G4 with system 9.2. New files don't seem to have the same problems, but maybe I will have to wait until next year to find out.

Jay Chevako

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Mar 17, 2003, 8:26:45 AM3/17/03

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"Martha Campbell"

> I was trained as a graphic designer, not a software specialist.

Comments like these usually preceed "My file is Broken".
You don't have to be a software specialist, but a good working knowledge of
your software and system is required.

I don't know of a good book for pagemaker, but I would read the Faqs of the
newsgroup, try the Windows newsgroup faqs
http://www.adobeforums.com/cgi-bin/webx?1...@180.7HQMavJ3ImE.4605332@.ef62cf6.

Not all of the stuff applies to macs, but most of it does.

DTP = DeskTop Publishing.
Jay

Unknown

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Mar 17, 2003, 12:34:53 PM3/17/03

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Martha,

Keep active fonts to 100 or less, just got through the extensions manager and choose to view what each extension does, you will notice that there are many you don't really need, it will be fairly obvious to you. A great tool is disk warrior and norton utilities, tech tool pro is good as well. Use these to optimize and repair problems on your computer.

I do not know of any books, but I get MacWorld, many trade books and spend much time in these forums.

DTP can also mean Direct to Plate.

Good Luck,

Ken

Claudio González

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Mar 17, 2003, 3:18:57 PM3/17/03

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And you should leave extensions problems to a program such as Conflict Catcher, not 100% infalible, but very good.

nancy joynt

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Mar 27, 2003, 8:50:20 AM3/27/03

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have a pagemaker file in 7.0 and it won't open at all. it crashes pagemaker, it was fine yesterday, nothing has changed, it's a 24 page booklet. tried norton's, even tried recovering a back up file. to no avail. any ideas? tried opening in indesign. i'm desperate.

Buko

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Mar 27, 2003, 10:21:45 AM3/27/03

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Nancy a little more info is needed about your system.

but try this.

Will the file open with extensions off?

the other cause could be a corrupt font.

turn off all fonts in the font manager and let PM subsitute courier

John Blocher

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Mar 31, 2003, 3:19:37 PM3/31/03

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My PM7 is also crashing like an SOB these days on an 18-page color catalog. I have reloaded my system (9.2.2), upped my RAM, run Norton and TechTool, rebuilt the document from a clean template, turned off VM, reloaded PageMaker, cleaned out every useless extension I can find and stripped down my fonts. Nothing helps. It was even corrupting my documents (fine one minute, screwed up the next) until I found that doing an occasional save-as to another partition seemed to help. It's also giving me index problems, clipboard problems, having trouble loading something called "Rainbow Bridge" (it's looking for Hendrix?) and sometimes thinks a document's open (either in PM or "another application" when I have none open) when it's not. I also can't get rid of a bunch of styles. I delete them, save or save-as, and they're back when I reopen. The crashing seems to happen a lot when I'm changing views or have just saved. Very very bad. Yet it works okay on other projects (like long books), though.

Claudio González

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Mar 31, 2003, 4:47:25 PM3/31/03

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Although this was written for the Windows platform, you may find more than a useful hint here:

<http://www.adobeforums.com/cgi-bin/webx?13@@.ef85012>

John Davies

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Mar 31, 2003, 5:53:44 PM3/31/03

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Hi, Claudio,

Here's some links for PM Mac troubleshooting.

"Troubleshooting Unopenable PageMaker 7.x Publications in Mac OS"
http://www.adobe.com/support/techdocs/2f0be.htm

"Troubleshooting System Errors or Freezes in PageMaker 7.x for Mac OS"
http://www.adobe.com/support/techdocs/2f3a2.htm

"Type 1,010 Error When Starting PageMaker 7.0 for Mac OS"
http://www.adobe.com/support/techdocs/2f3a6.htm

"Troubleshooting System Errors on the Macintosh"
http://www.adobe.com/support/techdocs/914a.htm

HTH...

Iechyd da! John. Merseyside UK
Written at Mon, 31 Mar 2003 23:49 +0100, probably posted later.

John Davies

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Mar 31, 2003, 6:26:47 PM3/31/03

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I've added/updated the following to the PM FAQs <http://www.adobeforums.com/cgi-bin/webx?50@@.1de7c91d>:

John Davies "2.8 - System errors and crashes on the Mac" 3/31/03 3:17pm </cgi-bin/webx?50@@.1de889c3/0>

Donald Gruener "2.4 - My file is damaged / corrupted - what next?" 5/17/02 6:35am </cgi-bin/webx?50@@.ef8978d/0>

HTH

Iechyd da! John
00:26 01/04/03 BST

Claudio González

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Mar 31, 2003, 8:04:04 PM3/31/03

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Hi, John,

I asked you before, do you ever get any rest? That was immediately after a weekend, so I must now ask, do you ever do any (paid) work? 8-).

Thanks a lot.

John Davies

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Apr 1, 2003, 1:30:56 PM4/1/03

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Hi, Claudio,

> do you ever do any (paid) work? 8-).
>

I was on holiday last week. Been to work to day. :-(
Managed an AdobeForums pass at lunch time.
http://www.wirral.gov.uk/default.asp (Site's nothing to do with me)

Iechyd da! John. Merseyside UK

Written at Tue, 01 Apr 2003 18:53 +0100, probably posted later.

judie morello

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Apr 29, 2003, 10:02:59 AM4/29/03

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When I'm editing a style in PM 7.0 I get the message:

Cannot record changes to the style. Internal error. Bad table index. 8111:20514

I've done a diagnostic recompose.
Save down to 6.5, reopened.
Quit out of PM, reopened.
Restarted my mac.

Any other suggestions

carolyn leonard

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May 9, 2003, 11:40:02 AM5/9/03

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I am on Mac system 9.2.2 using Word 2001 and Pagemaker 6.01 and 6.5. For some reason PM will not import the Word 2001 files! I have to go back an save it as Word 5.1 and then SOMETIMES it will import. I reinstalled Pagemaker thinking the problem might be a missing filter but still does not work. Please help!

Unknown

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May 9, 2003, 1:09:29 PM5/9/03

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It is your version of PM. There is no filter to support that newer version of word. You can copy paste or you can upgrade to PM 7.

Ken

Buko

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May 9, 2003, 3:12:09 PM5/9/03

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Word 97/98 filter will work for PM6.5