But what I understand is that in your case the entire command disappers from the dropdown menu?
Is the issue replicable in a new library that you create? Or does it only occur on previously created libraries? If so, in which version of InDesign were those libraries created?
Any solutions to this issue?
We too have a large firm - there are about 5 of us working on the libraries over a server - can definitely be trying. Hoping CS3 will solve a lot of our issues.
First quit out of InDesign.
On a Mac it's in:
Main User > Library > Preferences > Adobe InDesign > Version 4.0 (or whatever version you have)
Take the entire folder and drag it to your desktop. This should fix it. If you want to save some of those preferences you'll have to go through that file and add each one, one-by-one, and see which one is causing the mix-up.