InDesign CS3 crashes upon launch

[A._...@adobeforums.com]

Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)

[Peter...@adobeforums.com]

You need to give a lot more detail.

How far does it get? Any error message?

[James_M...@adobeforums.com]

I have the same problem. InDesign gives me the "this program as encountered an unexpected error" when it reaches the "executing startup services" stage of the launch process. I have already repaired the installation, uninstalled and reinstalled, and cleaned out all temporary files. All other CS3 programs work without a problem, but InDesign has never launched. All CS2 programs worked on the system without a problem.

Windows XP - with all service packs and updates

[Thomas_...@adobeforums.com]

If it's the first time you're launching InDesign CS3 or Illustrator CS3, note that it will crash on launch if your selected default printer is not currently available. (A bug just identified late on Friday.)

Let us know if this was your problem.

Regards,

T

[ste...@adobeforums.com]

I had this problem as well, and the default printer bug was it!

A pretty serious bug, for a final release! I don't even have a printer at home, so by default I have the Print Spooler service disabled.

I was all set to send CS3 back to Adobe and get a refund!

I had to install a virtual printer (and run the Print Spooler service) to get it to work.

Any news on a patch for this bug?

Cheers!

[Jeb_...@adobeforums.com]

I'm having the same problem, but the printer default is not the issue.

[Asger...@adobeforums.com]

I'm having the same problem.
InDesign hangs on "Starting up Service Registry"
All other CS3 programs works.
I've installed 2 different printers.
I've installed on 2 simular computers.

[Peter...@adobeforums.com]

<http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=328886>

You might also try deleting the adobefnt*.lst files.

Peter

[Asger...@adobeforums.com]

-> Peter

Deleting all adobefnt*.lst files on harddrive did not do the job.

/Asger.

[Peter...@adobeforums.com]

Did you look at the KB techdoc?

[Asger...@adobeforums.com]

Yes i have done all regarding InDesign on Windows XP computers.

/Asger.

[Jeb_...@adobeforums.com]

Deleting those files did not work for me.

[James_M...@adobeforums.com]

My startup problem was not a result of the printer error either. I uninstalled, reinstalled and repaired my installation countless times, with the printers on and off. I cleaned the registry as well as the temp files, but still no success.

Then I installed Perfectdisk RX Suite, ran the basic scans, and was shocked when In Design CS3 started right up!! The Perfectdisk program was a trial program which I then uninstalled after a couple of weeks, and found that InDesign would not start - the error came when the program was almost finished installing - the interface was on the screen, then it would report an error and shut down.
I reinstalled the Perfectdisk RX Suite program, and InDesign started up without a problem!!

No, I do not understand this...but InDesign is working for now.

[Asger...@adobeforums.com]

Hi James

Installing and running Perfectdisk RX Suite did not solve the problem.

/Asger.

[Cades...@adobeforums.com]

Problem solved if you do this

Delete this folder

%programfiles%\Common Files\Adobe\SING

--
Mark

[Asger...@adobeforums.com]

-> Mark

You the man!

I works!

Do you know what the Sing folder contains eg. what it is used for?

/Asger

[Thomas_...@adobeforums.com]

SING is a technology for dynamically adding glyphs to fonts as needed. The CS2/CS3 version only works with East Asian fonts in InDesign (and only CID-keyed OpenType CFF at that). So, if you are unlikely to be working with East Asian documents, you could safely delete it.

Is anything else interesting about your installation? Are there non-ASCII characters in the SING folder path? What language version of InDesign are you running? What language version of Windows?

Regards,

T

[Jesper_Ga...@adobeforums.com]

My printer works fine, and the indesign hang opon start. "Starting up Service Registry"

What should I do...

"Solved the problem, just remove the SING plugin..."

[Toke...@adobeforums.com]

Renaming the SING folder to SING.bak made it start for me as well.

I'm running a Danish version of XP SP2 and common files is named "Fælles filer" on it.

[Michael_Løgtholt_Thomsen@adobeforums.com]

I had the same problem and got the following from Adobe:

<http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331906>.

Michael

[Jason_...@adobeforums.com]

[Thomas...@adobeforums.com]

I been having the same problem it crashing at Executing Startup Services.

tryed to rename SING.framework and even just temp trash it and then my indesign doesnt even get the crash msg it just acts like it wasnt even opened

anyone know whats wrong?

[Da...@adobeforums.com]

I just gave R/W permissions to the /Library/Application Support/Adobe/SING folder and that fixed my issues. Or you could remove it I guess but I would rather set permissions first....probably just one file that needs r/w or something.

-Dan

[Mark_S...@adobeforums.com]

Hi All,
I just renamed "C:\Documents and Settings\mshorter\Application Data\Adobe\InDesign\Version 5.0\InDesign Defaults" to "OLD InDesign Defaults" and all started just fine. I had to reinstall after I tried to open an InDesign CS 1 Library and Indy CS3 blew up :( It was nice that it happened on Friday afternoon at 3.30pm with a 4.00pm deadline! Thank God I still had Indy CS 1 installed!

I hope that helps someone,
Mark

[gili...@adobeforums.com]

HI...
I have indesign 4.0 CS2, and when i try to launch it i see message "indesign.exe encoutered a problem and need to be closed. bla bla...".
Nothing is helping, from what is written above, nothing in adobe forums..

such files like SING do not exsist at all.. :(

Andre

[iamyu...@adobeforums.com]

Allright,wo get the same problem.

<http://www.adobeforums.com/cgi-bin/webx/.3bc48576/0>

Windows report agm.dll error when starting Indesign CS3. Seems there is a bug with agm.dll (adobe graphics manager?).

I try 3 PCs. They all report error.

CPU: AMD 3200+, Intel PIII, VIA C3

RAM: more than 1GB

OS: WindowsXP SP2

[andy...@adobeforums.com]

am using Indesign CS2 for the first time. I open the file i wish to use and the loading screen appears and runs through fine. Once i have the document on screen though i go to click on any of the tools, or even the screen and it just freezes. anybody got any clues? I'm not an IT expert or anything so am stumped. If it helps this is the error i get: Problem Event Name: AppHangB1
Application Name: InDesign.exe
Application Version: 4.0.0.421
Application Timestamp: 424e0829
Hang Signature: fa46
Hang Type: 0

[Dusty_D...@adobeforums.com]

I need help. When I try to open (for the first time) CS3 I get the error program has stopped working. What should I do?

[Yo!...@adobeforums.com]

Mark/ Cadesign IT is the SHIT!

Removing Root/Library/Application Support/ Adobe/ SING [on a mac] Fixed everything.

Cheers!

(this was after running Adobe's script, reinstalling, etc. to no avail)

[Da...@adobeforums.com]

I'm having a problem while working on in the Indesign CS2.'inDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience. bla bla.

When I open the software again, it will start and then will display same think and closes down. (probably it tries to recover the previous unsaved file)

Then I open again it will be open with a display message "Adobe Indesign automatic recovery failed the last time it tried to open the document "Untitled" bla bla

Does anyone have a solution for this problem?

Davaa

[Da...@adobeforums.com]

Peter,

Thank you very much for your kind advises.
Yes, that file has several .ptt drawings.
May be that is the problem.
What is the best way to include drawings into the CS2.

Davaa

[Peter...@adobeforums.com]

If by .ptt you mean PowerPoint, save them as PDF if you can, then place those. You can also try moving them through Illustrator and saving as .AI. I don't use PowerPoint, so I don't know all the ins and outs.

Peter

[Peter...@adobeforums.com]

Davaa,

First, "bla bla" isn't too helpful, even with standard error messages. I suspect this one asked if you wanted to try to recover again or delete the recovery data. Since recovery isn't working, you need to delete the data.

You can do this manually if necessary, by going to the folder at \Documents and Settings\<User Name>\Application Data\Adobe\InDesign\Version 4.0\InDesign Recovery and deleting anything you find there. That should allow you to restart InDesign, but it won't recover your unsaved file. Since it is listed in the error as "Untitled" there will be no file anywhere else on your system for you to access to attempt to recover that work (unless of course you actually DID save the file as Untitled) so that work will be gone forever.

This kind of problem is often related to either a bad font or bad graphic file that you placed, very often in .eps format, which might give you a clue about where the problem originated.

Peter

[Ken_...@adobeforums.com]

According to whatextension.com .ptt is a BioWare Aurora Engine blueprint or a MapPoint Template (in graphics terms). Either way, or even if it is a typo for .ppt, the drawings are in there, so have been accepted by InDesign for placement and should therefore not trip it up when opening the document.

Was this document made in CS2 using this copy of InDesign?

k

[Da...@adobeforums.com]

My corrupted file was kindly repaired by David Dilling
Markzware Europe.

Thank you very much David.

Davaa

[Ken_...@adobeforums.com]

So did you find out what was wrong with it?

k

[Mark_...@adobeforums.com]

Had same exact problem launching InDesign CS3 for the first time where it crashed at launch- the ONLY solution that worked for me was to change my windows default printer temporarily to Acrobat/PDF- then launched the program without incident- then I closed InDesign and reset my default printer back to the original printer and relaunched InDesign a second time- problem solved.

[William...@adobeforums.com]

Thank you all, especially Mark Hagan for this last posting. Indeed, I'd tried everything, but setting the default printer to adobe pdf was what did it. Not only did it solve this "disappearing program" problem for In Design, but solved this same problem I was also having with Illustrator and Device Central! The odd thing is that once opened and closed successfully, I can reset my network printer default as before and the programs still work.

I guess "just" symptoms of inherent fragility in overly complex systems.

I HOPE ADOBE IS PAYING ATTENTION!

Thanks again to the user community.

William

[Kenneth...@adobeforums.com]

> I HOPE ADOBE IS PAYING ATTENTION!

Perhaps. Perhaps not.

But they do pay attention to bug reports:

http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

--
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

[Jessica...@adobeforums.com]

Ok I have tried just about everything one here. InDesign was running on this computer before fine. It has Windows xp pro version.
My father said that he updated and InDesign cs3 was failing at startup "Calling late initializers". We have installed and reinstalled. I have tried renaming and or deleting the sing file. I have renamed the adobe defaults file it just creates a new one. I have the printerspooler service at automatic switched through all the printers here. Nothing seems to be working. It says it has encountered a problem and needs to close.
Error signature:
AppName:indesign.exe
AppVer: 5.0.0.458
ModName: adobeowl.dll
ModVer: 1.0.93.0
Offset: 00069cab
Am I missing something?

[boblevine]

The first thing to do is update to 5.0.2.

Bob

[Kenneth...@adobeforums.com]

I did some googling on adobeowl yesterday, and the very few people that
had solved problems that referenced this dll did so by either removing
fonts (as many as possible, so it may have been one particular bad font)
or by changing default printers.

[Jessica...@adobeforums.com]

I'm downloading the update again. Being that he updated it to 5.2 and it started crashing I don't think that's the problem but, we shall see.Kenneth, when you reinstall I don't think it has any text files in the folder I checked doesn't show any even in hidden files. I've changed all the diffrent printers to default and it didn't work. Thanks for your (both of you) help tho.

Jessica

[Kenneth...@adobeforums.com]

> Kenneth, when you reinstall I don't think it has any text files

> in the folder.

I don't think I wrote anything about text files. I wrote that some
people have solved problems that reference this dll by deleting fonts.
Presumably, one of the fonts that was loaded was causing the problem. To
find out which one, you'd have to reinstall fonts one-by-one (or in
small groups) until ID stops working.

[Jessica...@adobeforums.com]

Yeah I just saw that I ment there were no fonts in the font folder.
I do that all the time. All the other cs3 programs work correctly.

[Kenneth...@adobeforums.com]

> I ment there were no fonts in the font folder.

You can't run a Windows computer with no fonts. Go to Control Panel >
Fonts, and start removing fonts. Make sure you have the original copy of
the fonts somewhere, so you can reinstall them later. Don't remove
anything with a .fon extension. Don't remove Arial, Courier New, Symbol,
Times New Roman, Verdana, Tahoma, Trebuchet, Wingdings, or anything that
looks like a system font (e.g., Microsoft Sans Serif). Some fonts won't
let you delete them.

Again, don't delete a font unless you know you can reinstall it from
somewhere.

[Jessica...@adobeforums.com]

Yeah I was looking in the InDesignCs3 programs font folder there was nothing in it. I ended up guessing you ment the Windows folder. I went through the font folder there deleted the recent fonts and now it's fixed. Thankyou very much!

Jessica

[Peter...@adobeforums.com]

Jessica,

It would be very helpful to others if you listed the fonts you removed, if you can. It would maybe give someone else a chance to find the same problem font quickly.

Peter

[Alex_G...@adobeforums.com]

I also am having crash at startup on my Vista box and none of the previous suggestions help. I'm sure it did work fine when first installed
Error message is;

Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 5.0.2.640
Application Timestamp: 47577926
Fault Module Name: AdobeOwl.dll
Fault Module Version: 1.0.93.0
Fault Module Timestamp: 45dd6b23
Exception Code: c0000005
Exception Offset: 00069cab
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 7b45
Additional Information 2: 4ed60ef0d9ee64b99a81dee30013c245
Additional Information 3: d9f3
Additional Information 4: 3eac30f87881fb76600ddef80d04e7a1

[Nathan_...@adobeforums.com]

I solved it by deleting all fonts listed as being modified on the date the software was installed.

[jkon...@adobeforums.com]

I am a computer dummy, with the exception of some basic CS3 knowledge, and this keep happening again and again!

Problem Event Name: APPCRASH
Application Name: InDesign.exe

Application Version: 5.0.0.458
Application Timestamp: 45f900b6
Fault Module Name: TEXT.RPLN
Fault Module Version: 5.0.0.458
Fault Module Timestamp: 45f90b6f
Exception Code: c0000005
Exception Offset: 000565b3
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0cc5
Additional Information 2: ec7ac089d24547765abfe80d811d86aa
Additional Information 3: 58f3
Additional Information 4: bd15cd8d7f687f3134b1080b6df4797c

Any suggestions? Thanks so much.

[jkon...@adobeforums.com]

Oh dear...I did download some free fonts yesterday. I just deleted all of them. Still crashing. Should I uninstall and reinstall InDesign?

[Peter...@adobeforums.com]

Start by downloading and installing the 5.0.3 update.

[Peter...@adobeforums.com]

Any font manager? Any cheapy fonts?

[jkon...@adobeforums.com]

installed it, no luck. i'm using vista, if that makes a difference in the diagnosis?

[Rebecka...@adobeforums.com]

I have the same problem on my computer with Vista Ultimate, InDesign CS3 5.0.3. It started with crashing an opened file, telling me it was a problem with the file and that I had to shut down the program... now I cant even restore the file when opening it again. It keeps getting worse, now I hardly cant startup ID before it crashes.

I have tried changing default printer, (I have a network printer) to Adobe PDF, changed the printer spool, updated InDesign, removing SING folder.. checked the fonts folder (none there)...

WHATS NEXT? I can't believe all this people have this issue and that Adobe can't fix it!? I remember I sometimes had the crashing issue on ID CS2 too.

I have work to do with my own company and will not survive without a functioning ID! HELP!!

[Peter...@adobeforums.com]

I'd try running system restore, first, if things worked OK sometime in the past. Of course it may not restore any longer since you updated ID.

[jkon...@adobeforums.com]

Same here. Ugh! Buying a freakin' mac.

[Alex_G...@adobeforums.com]

Deleted all fonts except windows' system fonts, uninstalled, reinstaled but still the same crash in AdobeOwl module.
Can't mess with this any longer. Installed Corel Draw X4 and wonder why I didn't do it earlier.

[Peter...@adobeforums.com]

[joseph...@adobeforums.com]

I solved the problem using Correio's solution above, I just moved the media import filter up to the plugin directory.

correio merda - 11:29am May 18, 08 PST (#52 of 66)

I solved this problem on InDesign CS3 by moving the file "Media Import Filter.apln", which is in "C:\Arquivos de programas\Adobe\Adobe InDesign CS3\Plug-Ins\Filters", to another folder. This folder can't be into "Filter" folder. This file seems to have something to do with Quicktime. I don't know which features this action could affect so, perhaps, the right solution was re-installing Quicktime or something like that.

[Emilio_...@adobeforums.com]

I am having the same issue with Indesign 5.03 for Mac after installing the upgrade of the system (now 10.5.4) and the upgrade of Indesign from 5.02 to 5.03. I have tried all the trick here suggested and have had no results! The application still crashes.

[M_Bla...@adobeforums.com]

Emilio,

I have not been following this thread (nor am I inclined to read through 67 posts to see what has been discussed) but I can give you something to try.

I had a problem with ID crashing upon launch as well. It had to do with conflicting plug-ins (looks like the windows problem in #67 was also plug-in related). Rather than give a whack of history try this and see what happens.

Create a new user account and launch ID from there. If you get a message about conflicting plug-ins, don't fix it, ignore it. See if ID will launch.

FWIW: I recently posted an opinion that the Mac and Windows ID forums should be merged. Emilio's post seems to support that.

[Emilio_...@adobeforums.com]

Indeed. I have another account on the same computer and Indesign starts ok. The plug-ins in the Indesign folder are the same. So I do not think that the issue has to do with them.

Thanks anyway

[Emilio_...@adobeforums.com]

SOLVED. It is a question (on Mac) of user permissions. The adobe folders on the library of the user home should have owner read and write permissions on top of other users. I deleted an unknown user of all the Library Folder and everything is working now.

Thanks Everybody.

[sha...@adobeforums.com]

Hey I just had the same issue

I Have a Lexmark X1155 Multifuncional, and in my case , the option for configuration for the printer was disabled, so what i did to resolve it was the following :

Click the Start button, and then click Run.
The Run window appears.
Type services.msc, and then click OK.
Locate Print Spooler in the list of services, right-click the service, and then left-click start.
Locate Lexbce Server in the list of services, right-click the service, and then left-click start

After Following these steps , should work
Just in case you have a problem :
Right-click "Print Spooler" and select "Properties".
Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".
Make sure the 2 text boxes underneath say "1" in them.
Click Ok until you are back at the Services window, close it , perform the same for Lexbce Server and RPC services as well. Then restart RPC services, then Lexbce Server and last step is to restart the Print Spooler service. Print a test page and check for it.

I Hope this help someone, cause i was having such a bad time, trying to figure out what was wrong.

[Mrma...@adobeforums.com]

I had the same problem in so far as Indesign would go no further than Starting up service registry. In my case Quicktime was the problem as for some reason it was installed twice. Once removed and rebooted Indesign launched fine.
See <http://kb.adobe.com/selfservice/viewContent.do?externalId=328886> for official Adobe suggestions

[sandy...@adobeforums.com]

I'm getting the same thing, all the fixes listed here on this problem don't work for me. Anyone have any other ideas?

[sandy...@adobeforums.com]

Fixed it - I renamed the file SING.apln. Choose the SING.apln from \Program Files\Adobe\Adobe InDesign CS2\Plug-Ins\Text. I renamed it to SINGold.apln and it opened just fine.

[Duane_R...@adobeforums.com]

Everyone, the fix that I found that worked is the one that Sandy Riel posted on 8/12/08 at 6:09 pm. Nothing that I tried bared any results. So on an off chance, I renamed the file that she referenced; and voila, all my apps are now opening.

[daniel_...@adobeforums.com]

i8 just completely rebuilt my computer, reinstalled a NEWly purchased (still available) XP Pro (32). i activated after installing ONLY Creative Suite Standard CS3. within minutes of activation InDesign AND Bridge CS3 both crashed. i have loaded NOTHINBG else on the computer and it is not online.

may try some of the advice like deleting quicktime, etc. but this is annoying and adobe on the phone were no help.

daniel jenkins

[Peter...@adobeforums.com]

Daniel,

Did you get any error message? Are the applications just frozen, as if waiting for you (still show in task manager or in the task bar), or did they shut down? How many monitors do you have?

Are you running XP SP2 or 3?

What happens if you turn video hardware acceleration to zero in the display Properties > Settings Tab > Advanced Button > Troubleshooting tab?

Peter

[daniel_...@adobeforums.com]

peter, thanks for your reply. i'm running XPP/SP3, just bought it before they disappear in january. i've downloaded all the most recent updates from adobe and right now the app seems to have stablilised, after opening with the CTRL key down. i want to isolate the issue as much as poss s i'll d one thing at a time. the video card is the nexst thing to try if this isn't working. trouble is, te video card is the core of this computer, a new xfx 9600/512 card and all i do on this computer is photoshop and premiere pro, bith CS3 versions and legal.

if this upgrade cures it i wil post the fact and if not i will post again with my procedure. i think by now adobe are aware of the problem. i know others with it and they do not post on the forums. i have the same issue with Bridge, all in the same instalment package. have had acrobat probs recently but they went away with the upgrade a few months back. irony is, this is an on-going prob for the last eight months. geting adobe panama or calcutta or wherever to give me more and more activation codes for the same software and same machine is getting to be a joke and reqwuires long conversations. when the crash happens, a screen that says "encountered a problem" i can't even get to the dialogue box to see the error message details nor can i get into CS3 to de-activate.

will post this same response in the Bridge forum, as it is an identical current proble,.

cheers, daniel jenkins, metung, australia

[Peter...@adobeforums.com]

Can you roll back to SP2?

[Gurli_...@adobeforums.com]

My Indesign was hanging on Service Registry no matter what I did, but deleting this folder

%programfiles%\Common Files\Adobe\SING

solved the problem for me too - THANKS a lot.

Gurli, Copenhagen

[Jaso...@adobeforums.com]

I was having the same problem, and went back and deleted my fonts by date (all installed in 2008, 2007, etc, etc). If it didn't solve the problem, I would just restore the fonts from the Recycle Bin.

Finally deleted a batch that allowed InDesign to launch without crashing. Then I tried to restore the fonts one by one, then launching ID, to see which one was the trouble font.

I ended up restoring all the fonts. ID still launches without problem. Go figure!

[Robert Tkaczyk]

maybe one of the *.LST files was corrupted ?

before you delete fonts - try to delete all *.LST files

robin

--
www.adobescripts.com

[Craig_G...@adobeforums.com]

Hi, my CS3 also started crashing on launch tonight... of course I have a deadline this week! This is the error signature:

AppName: indesign.exe AppVer: 3.0.1.838 ModName: application ui.rpln
ModVer: 3.0.0.838 Offset: 0001ffca

I've read thru many posts here and tried emptying the recovery folder but I haven't seen anyone refer to ui.rpln whatever that is.

Any help would be desperately welcome!

[tony...@adobeforums.com]

hi all, am encountering a problem with indesign. it was working fine until yesterday, i've un-installed and re-installed it so many times.

and when the program loads, it states indesign.exe has encountered a problem and needs to close. we are sorry for the inconvenience.

AppName: indesign.exe AppVer: 5.0.0.458 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b7a4

can some one please help with my issue.thanks..

[juan_...@adobeforums.com]

A round about way but it does the job. Place in the desktop a link to any InDesign file and use it to open InDesign instead of the program icon.

[sande...@adobeforums.com]

SANDESH :---)

hv 64bit xp installed with highend motherboard and cpu with 250GB HDD I'm having a problem while working on in the Indesign CS3."InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience". removed application and again reinstalled but get same issued pls. help me to solve a this problems.

get following script:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Illustrator.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ACE.dll" SIZE="845824" CHECKSUM="0x9FA69723" BIN_FILE_VERSION="2.11.33.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.33" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD1744" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.33.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/01/2007 18:38:15" UPTO_LINK_DATE="03/01/2007 18:38:15" VER_LANGUAGE="English (United States) [0x800]" />
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[simonwarner]

Hi, Sandesh,
Do you say this application was working correctly and then stopped
working? Not sure why this file says Illustrator at the top when we are
talking about InDesign.

[boblevine]

There is no Adobe Creative Suite application supported under XP64. It
might work, it might not, but all bets are off.

Bob

[Taty...@adobeforums.com]

Ugh!!
Guys, seriously, after HOURS AND HOURS of messing around and reinstalling quicktime, deleting adobe files, etc.. the solution is really very simple.

Are you ready? Just change your default printer to smth else. I don't know why, but it just doesn't like my laser HP. For some reason out of the whole suite it only affected Illustrator (crashed upon file open/create) and InDesign (crash at "starting up service registry").

Go figure.. errrrrrrr :/

[Brad...@adobeforums.com]

You are a genius! Do you know that?

CS4 has the same behavior.

Thanks!

[Sas...@adobeforums.com]

On new Mac Pro, the Photoshop CS3 (licensed) and Illustrator CS3 (trial) work fine but Indesign trial CS3 and CS4 crashes on starting up service registry.

Tried to remove, change printer but no difference.

I have ZFS filesystem on /Users and memory is working fine. Tested with TechTools.

[Peter...@adobeforums.com]

Try renaming the SING folder.

[Pam_I...@adobeforums.com]

When working on a document (even a simple page with no graphics). InDesign says it has to shuts down and says some data may be lost, etc..., sorry for the inconvience. It makes multiple files of the same document with numbers added beside the file name??? When you try to reopen the document it says:

Adobe InDesign automatic recovery failed the last time it tried to open the document "file name". Do you want to try to recover "file name" again?
Click Yes to begin recovery
Click No to delete recovery data for this document
Click Cancel to postpone all document recovery until later

If you click "Yes" the program just shuts down. If you click Cancel, sometimes the document comes back as an earlier saved version. Even if you have saved 50 times since that version, it goes back to the first one so everything you have spent hours working on is gone.

Is anyone else having this problem. We took this computer from Vista back to XP thinking that was the problem but it did not solve it. I have never had this happen on my home computer which is a Mac. Is it a PC thing??? Help!

[Peter...@adobeforums.com]

You have some sort of serious problem if this happens all the time. It is definitely NOT normal for Windows or Mac.

Possible sources of the problem are bad video driver or possibly some bad font. Do you see anything in the Event Viewer Application log about the crashes? It would help a lot if there was some sort of error message to use as a starting point.

Peter

[Sas...@adobeforums.com]

I renamed the SING folder but no difference. Here is a part of the crash report for ID4
Process: Adobe InDesign CS4 [87963]
Path: /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Identifier: com.adobe.InDesign
Version: 6.0.0.352 (6000)
Code Type: X86 (Native)
Parent Process: launchd [3334]

Date/Time: 2009-03-04 07:33:10.994 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 DataBaseLib.dylib 0x00468413 DBUtils::AddClass(IDataBase*, IDType<ClassID_tag>, IDType<UID_tag>) + 30995
1 DataBaseLib.dylib 0x0045e5c3 0x459000 + 21955
2 DataBaseLib.dylib 0x0045b5d5 0x459000 + 9685
3 DataBaseLib.dylib 0x0045e75c 0x459000 + 22364
4 ObjectModelLib.dylib 0x00336bb2 0x317000 + 129970
5 ObjectModelLib.dylib 0x00336f5d 0x317000 + 130909
6 ObjectModelLib.dylib 0x0034574d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21677
7 ObjectModelLib.dylib 0x00340c96 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 2550
8 com.adobe.InDesign 0x00002682 main + 82
9 com.adobe.InDesign 0x00001fb2 start + 258
10 com.adobe.InDesign 0x00001ed9 start + 41

<snip>

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x004683db ecx: 0x018609b8 edx: 0x00000000
edi: 0x018609c0 esi: 0x00000001 ebp: 0xbfffef38 esp: 0xbfffeee0
ss: 0x0000001f efl: 0x00010202 eip: 0x00468413 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

<snip>

[Peter...@adobeforums.com]

Sasha,

I'm going to recommend you move your post over to the Mac forum since that's your platform and the people who understand Mac kernel errors will be over there.

That said, do you have any 3rd party plugins installed? If so, remove them and see if it helps.

Peter

[Mikhayela...@adobeforums.com]

Like a lot of you I tried everything suggested nothing worked until I tried running Indesign in Safe mode at which time I found out there's a problem with licensing. upon googling the problem someone suggest I start the Flexnet Services manually by going to services.msc.

so far it's working just fine.

[bob_...@adobeforums.com]

Do this, it works:

Tatyana B - 11:09am Feb 11, 09 PST (#91 of 99)

[Nic...@adobeforums.com]

Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 5.0.4.682
Application Timestamp: 48ca2a28
Fault Module Name: ObjectModel.dll
Fault Module Version: 5.0.0.458
Fault Module Timestamp: 45f900a9
Exception Code: c0000005
Exception Offset: 000114b5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0664
Additional Information 2: 5dbc14192a7e001d7a42e7879de66581
Additional Information 3: a23f
Additional Information 4: 6ea2cefce62b7b3fc0b8d3d195841998

[Nic...@adobeforums.com]

I have a problem with my indesign cs3. it worked 2 days ago and now it does not work. When i open indesign it tells me that Adobe indesign cs3 has stopped working. and then this is the information it gives me.

I read through the rest of the discussions but none of it worked for me. If anyone Knows how I could approach this problem, please let me know. Thank you.

Nico

[Peter...@adobeforums.com]

First thing to try is a system restore to a point at least two days ago. Have you run any sort of Updates or installed any new software or fonts in the last couple of days?

[Nic...@adobeforums.com]

Peter Spier,
I have already done a system restore for about a week back, but I'm having the exact same problem. I have a sneaky suspicion that it might be the objectmodel.dll file, but I'm not sure. Even if I did know I wouldn't know how to fix it. I have not run or installed any fonts or software lately. Is there any other suggestions?
Nico van Wyngaardt

[Peter...@adobeforums.com]

If you contact me off forum at spammercatch at comcast dot net I'll send you the .dll and you can replace the one you have.

Peter

[Peter...@adobeforums.com]

Nico,

Does this happen if you rename the recovery data folder? It's possible that ID is trying to recover a corrupt file.
<http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407150>

Peter

[Peter...@adobeforums.com]

Nico,

I've sent you a copy of the .dll, but it seems unlikely at this point that the file itself is bad since you've already replaced it with a working copy from a colleague's machine. It's more likely being triggered by something else.

Can you create a new user and launch InDesign from that new account?

InDesign is very sensitive to badly made or corrupted fonts. You said you haven't installed any fonts recently, but that doesn't mean one of the old ones isn't bad. If you have the original media for all of your fonts, I'd try removing everything except the required system fonts, then seeing if ID will launch. If it does, you know the problem is one of the fonts, and I'd reinstall from the original media, rather than just copying back the old ones. Do it in groups and test in between.

The most common sources of badly made fonts are free font downloads, so I'd be most suspicious of those if you have any and want to try removing just a few fonts first to test.

Peter