Indesign suddenly can't find previously-working fonts

[Jamie_...@adobeforums.com]

I've been using Indesign CS3 (5.0) and Suitcase Fusion (12.1.7) happily for about a year and a half with little to no issues. Now suddenly I'm having some issues with Indesign documents I've worked on fine in the past couple months. Specifically, I've been using the GillSans family in a series of ads and everything was fine until about a week ago. Now suddenly when I open any of the ads, I'm told that GillSans and GillSans Light can't be found and Indesign shows all the text with that lovely "missing pink" shade– all the other subsets of GillSans like Bold, Condensed, etc. still work fine.

I know for a fact the GillSans family is activated in Fusion, including the two Indesign says are missing. I've also tried removing and replacing my GillSans files with another coworker's and re-installing them in Fusion, and Indesign still says they're missing.

Additionally, I've run FontDoctor on the GillSans folder and it doesn't find any issues. I've also tried moving the GillSans fonts over to my main /Library/Fonts folder and again, Indesign can't seem to "find" them.

So as far as I can tell, everything should be working fine and, yet, it's not. Any ideas on why a couple subsets of my GillSans font would suddenly not be recognized? If they were corrupt I would think either Fusion or FontDoctor would pick up the problem; I'd also think replacing them with someone else's entirely different GillSans files should fix any corruption, so I'm at a loss as to what to do.

Thanks,

[michae...@adobeforums.com]

Try cleaning out you font caches once in a while. Don't know if Suitcase has tools for this but you can download a few different font cache cleaners online.

[Jamie_...@adobeforums.com]

Thanks for the suggestion. I tried FontFinagler's cache cleaner but it doesn't seem to have made a difference– still getting the same "not found" problems. =\

[Tom Usrey]

Have you tried getting rid of the GillSans.dfont?

[Jamie_...@adobeforums.com]

Interestingly enough, there doesn't seem to be a single dfont for GillSans anywhere on my system.

Additionally, I just noticed that Indesign is asking for GillSans (TT), but it looks like all the GillSans we have on the computers here are marked as Post Script– odd, considering the fonts used in the Indesign document were at one point working correctly.

[Richard_...@adobeforums.com]

I get a lot of calls for font (TT) for Helvetica, Times, Gills and a few others I can't recall right now. Drives me nuts. I use FAP so I think it's a system thing. I'm in 10.4.11.

[Jamie_...@adobeforums.com]

10.4.11 here as well...

[Tom Usrey]

The dfonts are Apple's new font format; they're actually Truetype fonts inside. They are not cross-platform, so it's important to avoid them if you don't know where your jobs are going.

The GillSans dfont contains four faces (Light, Light Italic, Regular, Italic, Bold and Bold Italic), so your Light should have showed up.

[Eric_@_MCA@adobeforums.com]

Do the fonts appear correctly outside of InDesign (eg, in TextEdit)? If so then we know the problem lies with Adobe and not the fonts or Suitcase and can move on to...

Delete all files that start with "AdobeFnt" and end with ".lst" from your machine (do a FInder search). It's very important NOT to delete the ones that end in ".db" though!

Then for good measure, flush all your caches again and reboot the the machine again.

That should cure pretty much any font problem...

[Tom Usrey]

After checking, my earlier "they are not cross-platform" is incorrect. So disregard that information.

[Jamie_...@adobeforums.com]

You guys are fantastic. It looks like the dfont was the right path and my system just needed another restart– I came in this morning after a fresh boot and it looks like the GillSans problem has been fixed across the board, in both Indesign and TextEdit.

Thanks!

[Tom Usrey]

I should add something to my last post. Strictly speaking, the dfonts are not cross-platform. The PC will not be able to use it unless it is run through a utility such as "dfontifier" (which has not been rewritten to run under Leopard).

There is another thread going on this forum which has more information about dfonts and their use. See this:

<http://www.adobeforums.com/webx/.59b629d0/7>