Error when saving all content/other Save options grayed out

[Sarah_...@adobeforums.com]

When I try to save all content within InCopy, the whole program shuts down and I receive this error:
---------------------------
InCopy.exe - Application Error
---------------------------
The exception unknown software exception (0xc000000d) occurred in the application at location 0x7813892c.

Any idea what the problem is?

[Unknown]

More details. You can start with the version of InCopy and Windows
you're using and bit more about your workflow.

Bob

[Sarah_...@adobeforums.com]

Thanks. I'm using InCopy CS3 version 5.0.3 and Windows XP 2002, SP2.

On the Story tab of an existing .indd file, I'll check out a section, make changes, and check in. I've tried saving content before checking in, and that works. However, if I go to File, Save All Content is the only option that isn't grayed out. When I select it, I receive the message that InCopy has to close and then the above error comes up.

When I reopen the document, I receive the following message, and some but not all of the changes I made will have saved:
"(file name" may be damaged. Do you want to open it anyway?

That message did not come up when I first opened the file, so it wasn't damaged at the start.

Do you think an uninstall/reinstall of InCopy might help, or is there something wrong with my workflow?

[Sarah_...@adobeforums.com]

Uninstalling/reinstalling seemed to take care of the error, but my changes still are not saving. I can right-click and select Save Content before checking in. My only save option in the File menu is Save All Content. This seems to work, but when I close and reopen the file, my changes have not saved.

InCopy is new to me, but I haven't seen anything in the Help guide to figure out what I'm doing wrong. The Help guide indicates I should be able to use the other Save options in the File menu, but I don't know why they aren't available.

[Unknown]

Just to be clear...you're using a layout workflow (opening an InDesign
file) not an assignment based workflow, right?

The InDesign file is also CS3 5.0.3, right? That wouldn't make anything
crash but it doesn't help if ID isn't the same version.

You and the InDesign user have full user rights on the server?

Bob

[Sarah_...@adobeforums.com]

I'm not familiar with the workflow terminology, but you're correct, I'm opening an InDesign file (.indd) within InCopy. I did test opening an InCopy file (.incx) and the Save option is available in that case, but I need to edit the InDesign file.

I'm checking about the version and server rights--thanks for that suggestion!

[Pamela_A...@adobeforums.com]

We are getting a similar error. Started off with a VersionCueUI.dll the application ran out of virtual memory error. Today we are getting InDesign.exe Appication Error, the exception unknown software exception 0x7813892c. Any suggestions?

Thank you.

[Pawel...@adobeforums.com]

Well... In Edit menu --> Preferences --> Files handling, I have unchecked 'Version Cue' box. It worked for me.