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Help Please... Letter-R sized paper????

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kim s

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May 13, 2002, 10:59:26 AM5/13/02
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I'm hoping someone can tell me why my Illustrator program is defaulting to Letter-R instead of Letter size paper. This problem began when I was using Illustrator 8 and upgraded to Win2K. I thought upgrading to Illustrator 10 would solve the problem, it hasn't.

If I start Illustrator and start a new document (8.5 x 11) then go to print, any printer I print to blinks and asks for custom paper size, I have to cancel the print job and manually change my Illlustrator settins to Letter (for some reason it sets itself to Letter-R). No other program including Photoshop or InDesign do this on my computer. And it happens when I print to either my b/w HP printer or my Canon color.

Any ideas? Any solutions? Thanks in advance!!!

Thomas Ellefson

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May 13, 2002, 12:43:15 PM5/13/02
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No help, but I have a related issue. I switched to IP printing from Novell and now Illustrator defaults to custom page size. If I print without changing the page layout to letter, it comes out as if I'd tried to print landscape on paper that's portrait-aligned. I'm guessing Letter-R is like Letter SEF (short edge first)

tye

kim s

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May 13, 2002, 1:00:53 PM5/13/02
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Thomas... Letter-R is actually 8.5 x 11.01 inches. Have no idea what the heck it would be used for. It's that extra .01 inches that throws the printer off.

This is just so frustrating! No other program is doing this to me, just Illustrator. Maybe someone will have a suggestion for both of us.

Ian A. Wright

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May 13, 2002, 8:15:35 PM5/13/02
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Kim:

What is your default printer in Windows? What is the default page setup for that printer? What happens if you remove the Illustrator preferences files?

KarenC - Australia

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May 14, 2002, 2:06:31 AM5/14/02
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Open Illustrator. Before opening any files, click File/New and change the default document to A4 (or whatever is your default in your country). Close Illustrator and reopen. Any new documents should now be that default.

kim s

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May 14, 2002, 9:32:26 AM5/14/02
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Ian: The only program that reverts to this Letter-R size is Illustrator (not InDesign, not PhotoShop) so it isn't my printer settings which by the way default to Letter. I didn't try remove the preferences files, do you think that might do it?

KarenC: Thanks for the suggestion but the artboard always defaults to Letter size yet it attempts to print on Letter-R. I've tried to find some option to change but with no luck.

I can still function, but when I have 50 deadlines and am working on 10 files at once, I don't always remember to manually change it to Letter and it jams up the printers!

BobHill

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May 14, 2002, 2:58:14 PM5/14/02
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Kim,

Did you delete your AIPrefs file as Ian asked? If you have the proper country option Illustrator, by deleting AIPrefs, the next time you open Illustrator it should rebuild to original factory defaults for that country. Do a Search/Find for "AIPrefs" and with Illustrator closed, just highlight it right there and Delete it. Now open Illustrator and what do you get for New layout?

Bob

kim s

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May 14, 2002, 3:55:52 PM5/14/02
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I just tried deleting the preferences file, no luck. Here's the problem... if I open a new document, it's set to Letter size (as is the artboard). However, if I go to print, it's printing on Letter-R. This happens no matter which printer I use, and it ONLY happens in Illustrator. I have all of the current print drivers and like I said, it only happens when printing from Illustrator. Frustrating to say the least.

BobHill

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May 14, 2002, 4:04:39 PM5/14/02
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Kim,

I don't even have a Letter-R option which makes me think you don't have a US English version of Illustrator and in that case, I wouldn't have a clue.

Bob

kim s

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May 14, 2002, 4:41:48 PM5/14/02
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Bob... honestly I do have the US English version! Letter-R is an option from HP, Canon, etc. printers. For some reason though, it only pops up as the "default" when I'm in Illustrator. There must be some kind of glich somewhere, I'll figure it out if it kills me. Thanks for the suggestions though.

BobHill

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May 14, 2002, 6:20:01 PM5/14/02
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I'd have a chat with HP, Kim. Perhaps they have an idea on that.

Bob

Ben Salisbury

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May 14, 2002, 6:10:04 PM5/14/02
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Kim-

Is your Paper source on the printer driver set to Auto select or manual feed? I've seen your problem when it is set to anything other than autoselect.

-Ben

Ian A. Wright

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May 15, 2002, 2:53:46 PM5/15/02
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Kim:

I've just gone through all my printer dialogues (including four HP printers) and NONE have a Letter-R option. Unless another User can duplicate this, I recommend you talk to HP/Canon and find out where that page reference is coming from. You still have not said what printer(s) you are using or what type they are.

kim s

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May 22, 2002, 12:43:32 PM5/22/02
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Thanks everyone, sorry it's been so long since I checked in. And yes, still having this Paper-R problem but only in Illustrator!

To answer some questions. My two main printers are an HP LaserJet 8000 and a Canon Color 2100.

My paper trays are on autoselect. And again, the most baffling part of the situation is that this only occurs in Illustrator. Not InDesign. Not PhotoShop. Not Microsoft Word.

The printing reps aren't too helpful. They are calling it an Illustrator problem.

Fred Rickert

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Jun 14, 2022, 3:06:54 PM6/14/22
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I recently had my Canon printer require Letter R. It was because I was printing in landscape and with two staples on the short-left edge. I was able to use regular letter size paper. But it had to feed in with the short edge first! Tray number 1 only feeds the long edge first. I had to reset the paper guides in tray 2.

So I think the issue is not with the software, it's just how the paper needs to be fed into the printer.
I hope this helps.
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