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Illustrator painfully slow - CPU usage 100% when open

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Adam Moskowitz

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Apr 1, 2003, 4:56:39 PM4/1/03
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After a year of successful and speedy use, my computer is suffering when I open Illustrator despite no new software installations to conflict. I used the main support page yesterday which advised that I chagne my paging file initial size to my RAM + 12 MB and the max to my RAM x 2. This worked great yesterday, but today - with all settings remaining the same - I'm crawling again. For example, typed words appear 3-5 seconds after I key them in. Any suggestions?

Jim Mott

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Apr 1, 2003, 5:16:10 PM4/1/03
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What version of Illustrator are you using? Do you have the latest patches from Adobe?

Adam Moskowitz

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Apr 1, 2003, 5:34:37 PM4/1/03
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I am using Illustrator 9.0. I've nver installed any patches since purchasing the software 2.5 years ago. Is there a place that I can go to catch up?

Adam Lane

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Apr 1, 2003, 6:43:00 PM4/1/03
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You have the Norton File Protection conflict. Stop Norton from protecting *.lst files and the problem goes away.
Illustrator 10 does not have the problem.

Ian A. Wright

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Apr 1, 2003, 9:17:27 PM4/1/03
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Adam:

Click on the Product icon above and navigate to the downloads. You'll need to get the 9.0.1 and 9.0.2 patches and install them. Or, as Adam suggests, purchase the upgrade to AI10.0.3.

Adam Moskowitz

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Apr 2, 2003, 9:26:59 AM4/2/03
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I had tried the norton .lst problem fix as well. It didn't speed things up, but my norton protected recycle bin is full of .lst files. Should I right click on this and purge all files? or should I "purge yours?" Those are the two choices I'm being given.

Thank you for your feedback - I'm looking into the patches before upgrading to 10.

Ian A. Wright

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Apr 2, 2003, 5:23:39 PM4/2/03
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Adam:

Clear them all out using delete (purge). Then turn off everything Norton as a test. If things improve you can put stuff back until it breaks again.

Adam Moskowitz

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Apr 7, 2003, 11:35:54 AM4/7/03
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thank you - eliminating norton all together worked.

Ian A. Wright

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Apr 7, 2003, 12:09:25 PM4/7/03
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Adam:

Ok. Now you can put things back if you wish. Try each time and see if the problem returns. I recommend you put Norton's Undelete utility back last and even then make sure all .LST files are excluded.

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