Places cause as: "You removed, moved, or altered some files installed during the original installation. For example, if you removed or renamed the Read Me file for the CS3 application being updated you may receive the error above when running an update for that application."
I did not remove, move, or alter any files installed during the original installation. But, I would think the previous Adobe updates have.
Reading the installer log, the error comes out as: "The patcher with which you are trying to patch the product cannot patch this version of the product."
Technote solution is to uninstall, reinstall or repair.
Went throug fire and brimstone the first time I installed this suite product, so sure don't want to risk that again.
Partial patch log at point of error:
09/07/07 08:40:04 INFO Patcher is validating the product on target machine against the <AdobeCode>.patch file
09/07/07 08:40:04 INFO Loading CAPS library.
09/07/07 08:40:04 INFO Successfully loaded the function "capsGetPayload" from CAPS library.
09/07/07 08:40:04 INFO Version obtained from CAPS: 13.0
09/07/07 08:40:04 INFO Version of the product as installed on the target machine: 13.0
09/07/07 08:40:04 INFO Old Version as read from config.xml file: 13.0.1
09/07/07 08:40:04 INFO New Version as read from config.xml file: 13.0.2
09/07/07 08:40:04 ERROR Patcher is unable to match the version numbers.
09/07/07 08:40:04 INFO Successfully loaded the AUM library: C:\DOCUME~1\xxxxxxxxxx\LOCALS~1\Temp\Patcher\Patcher3168\InstallerResults.dll
09/07/07 08:40:04 INFO Successfully loaded the "AUMSetInstallerResults" function from AUM library.
09/07/07 08:40:05 ERROR The patcher with which you are trying to patch the product cannot patch this version of the product.
09/07/07 08:40:05 INFO Successfully unloaded the AUM library.
09/07/07 08:40:05 INFO patching ends.
Installation Incomplete
Adobe Illustrator CS3 13.0.2 update failed to install
The update cannot be applied to the product.
Say what?
I'm at Illustrator CS3 13.0.1. First time an CS3 update dug in its heels and sneered back at me.
Anybody got a clue about this? Bad update?
I reinstalled Illustrator over the installed copy. This reset the version to 13.0.0. Then downloaded and sucessfully installed 13.0.1. Then, I downloaded and sucessfully installed 13.0.2.
So, except for understanding why the update balked in the first place, I'm good to go.
I'm still encountering problems with v.1?
"Illustrator CS3 13.0.1 update failed to install"
Any luck on this?
One point they mention, specific registry permissions, is what had blocked an update for me until manually fixed. So I think they are on a right track.
Good fortune, to those who have problems. Note that there are instructions on how to use the script, some of them quite detailed, backups to do before hand, and apparently with the possible need to run the script multiple times.
But in the end, you should have cleaned up the problems and be able to do a clean install.
Kind regards,
Narration
I tried everything suggested here but to no avail:
<http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528>
I tried the patch, FNP was running, tried resetting security and ownership for everything, etc., but nothing. I wonder if some Registry security settings are messed-up.
Oddly enough, InDesign and other CS3 applications would run okay.
So right now we're attempting to reinstall Illustrator only from the DVD (as the full CS3 install is hella slow, and we have things to do).
One thing to note, XP crashed once and everything needed reinstalled, and I had to use WinCS3Clean because InDesign wouldn't reinstall correctly, and anyway now applications seem dependent on both the All Users, and a newer All Users.DESIGN2, folder. I think this update for the most part, if not fully, used All Users.DESIGN2, which it should.
But no other Adobe installation has given these kind of hassles...
Ravi
Also why does Adobe have a junk spyware application in acrobatinfo.exe using up to 50% or more of our CPU cycles at the booting of Windows... many may never have noticed!!!
Where is the fix for Illustrator to upgrade from 13.01 to 13.02??? It does not work on more than half or the persons I telephoned about this problem and no fix!
How you you get rid of it???
I too am still waiting for waiting for answer as all the work rounds have failed to resolve the problem. Have to use the copy on my laptop if Illustrator is needed.
Problem is that these Adobe geeks are APPLE/MAC guys and really suck at Windows programming it appears!
When they do not answer a query that is a major problem after a year and simply want to keep getting us to buy new versions every year it is rediculous. Their Acrobat 8 is also full of problems on most Windows machines that are running the newer Microsoft Office versions as it conflicts in its file handling. They are writing code that is not Microsoft compliant and this came directly from a Microsoft Technical support guru! When will the get this right is probably never and when they have a forum and do not answer questions it is a real sign of problems. The program package is simply not worth the money being charged if it does not work. How do you complain when their support eMail is innactive and their direct support online is also down for some type of fix for a month! Are they actually still going to be in business with a few more of this type of faux pas??? I want a fix now for the CPU drain as I actually went to StopSign/E-Accelleration and we got a custom patch to block the acrobatinfo.exe from running... it was being attacked by Trojans all of the time when a PDF file was opened in Internet Explorer...
I also had the problem getting the AI 13.0.2 updater to work. Adobe Updater successfully got me to 13.0.1 but would fail 13.0.2 with the error messages seen above. Manually downloading and installing the updater would also fail. I tried removing the "Installers" folder as suggested above but this also did not allow the 13.0.2 update to install. (I then put the original "Installers" folder with all of its contents back in its original location.)
Here is what worked for me... I downloaded (directly from Adobe's site) the Mac version of the 13.0.1 and 13.0.2 updaters. Mind you, my AI was currently at 13.0.1... I ran the 13.0.1 updater and a message displayed saying the there was a newer patch available and asked if I wanted it to install... I clicked the affirmative and then watched the detailed progress bar proceed and successfully complete. I then launched AI and sure enough the version number was still 13.0.1. I then quit AI and ran the 13.0.2 updater... was greeted with the same message that a newer patch was available... again clicked the affirmative and again watched a detailed progress bar proceed and successfully complete. Launched AI again and was pleased to see that the version number was now 13.0.2 both in the splash screen and also in the "Get Info" window in the finder.
All seems OK at this point. For what it is worth, I too think that this is a dismal failure on Adobe's part in sooooo many ways.
At least this is the consensus from Windows users... as for Mac users... there are not enough in the communication group to respond. My report to Computer Week is a pretty scathing announcement of the dismal failure of Adobe to care about its customers concerns and complaints.
The urge to sell newer versions without fixing the core upgrade necessities shuold actually warrant a much more bold and attacking comment but I am giving ADOBE 30 days to answer my complete query of the non-approved building and inter-link handles that are being used to write the core product. Their spyware application running in acrodist.exe that takes half of my operating resource for some ten minutes each time I rebot my computer is the bigger problem than the upgrade. This suite is simply not worth the money paid because of just this type of non-support issue.
Why after a year can they not get their collective arses together and get a proper handle on customer queries about such basics as an upgrade failing??? Many should be asking but are not doing so because they probably just simply do not know what is going on with their computer!!! I am totally fed up with ADOBE and their sending me eMails multiple times a week trying to sell me something else when they cannot fix what I have already purchased!
TOO Much money for nothing new!
In another 10 years, you might have only spent only $2000 to get things like user-defined drawing scales, live shape primitives, proper cutting tools, actual rounded corners by radii, etc.--catching those features up to what will then be a mere 25 year old status quo.
;-)
JET
We get the same or similar problems on the Mac - so I think the problem is simply that they are cutting corners and not testing sufficiently (or not fixing the issues they find).
I have had to reinstall several times on the my Mac because of the "Licensing has stopped working for this product" problem.
For both Windows & Mac users Adobe have failed to support their customers by introducing DRM that significantly impacts our ability to work productively.
If they think I am buying CS4 they have got to be joking.
As far as CS4... it's a gotcha. Looks like just navigation upgrades so it looks like one to skip. BUT... I noticed that you can only upgrade from CS3. So if you skip it... big money again. (not that the upgrade cost is slight to begin with)
Since they have the market cornered, it's like a monopoly.
I noticed that you can only upgrade from CS3.
Not so, according to Adobe's upgrade eligibility information <http://store.adobe.com/store/en_us/popup/software/illustrator4/upgrade_eligibility.html>.
According to amazon..."Licensed owners of Creative Suite 3 Design Premium, Design Standard, Web Premium, Web Standard, Production Premium, or Master Collection can upgrade to Adobe Creative Suite 4 Web Premium for special pricing."
From Adobe email... "Save up to US$200 for a limited time.*
Available to owners of Creative Suite 1 or 2, MacromediaŽ Studio 8, Studio MX 2004, or Production Studio who upgrade to Creative Suite 4 before February 28, 2009."
So after February... you pay $200 more unless you have CS3.
"Do the following:
1. In Windows Explorer, navigate to C:\Program Files\Common
Files\Adobe\Installers.
2. Locate the {C4519961-AC64-4565-B3AF-9050296B5D5A}.patch file and
delete it.
3. Download the 13.0.1 update installer from the following web page:
www.adobe.com/support/downloads/detail.jsp?ftpID=3629
4. Install the update manually. For instructions, see web page in Step 3 above.
If the issue persists, repeat the process – except, delete all of the
.patch files in the location listed in step 1 above."