Illustrator & Jaguar- slow - spinning rainbow wheel

[SuzanneSmith]

I am using Illustrator 10.0.3 and Jaguar Operating System. Everytime I jump from one program back to Illustrator I have to wait about 60-120 seconds before I can do anything. I get the spinning Rainbow wheel as if Illustrator is figuring something out. Any ideas how to minimize this time?

[Gary Newman]

See the slutions suggested in the topic about Illustrator crashing when reading fonts (it isn’t really crashing - it’s the beachball).

[Big Giant Head]

It's not just fonts is it Gary!

Have a look at:
Gary Newman "ILLUSTRATOR IS ABSOLUTE GARBAGE" 3/24/03 11:03am </cgi-bin/webx?50@@.1de86bc8/14>

[gregory linton]

I have the same exact problem
the console reads
Computer /Applications/Adobe Illustrator 10.0.3/Adobe Illustrator 10.0.3/Contents/MacOSClassic/Adobe Illustrator 10: MIG: server died : CGSExtractEventRecordsFromMessage

every time

[Jason Alexander]

I have the same problem with Suitcase 10.2.1 and Illustrator 10.0.3. Every so often the stupid beach ball shows up (it seems that when you go back and fourth from one app to another) and the only thing I can do is force quite Suitcase, and then go to USERS --> (my home folde) LIBRARY --> ADOBE-->FONTS and i remove the 2 Adobefnt.ist files -- i do this to the TYPESPT folder as well...then it usually comes back, HOWEVER. it will only allow me to save from the keyboard. I can not use my mouse to make any changes to the document or to click okay. I have to use the return key and can only go to CLOSE, and SAVE.

This is absolutely annoying and a total waste of time, which I never have enough of anyways... any ideas?

[goldie shulman]

I'm running the same system/illustrator and suitcase 10.2.1.

Same beach ball spinning problem although it goes for several minutes. We've got it happening on 2 machines here. Upgrades don't seem to be worth it when software companies doen't test them with other products.

[Aaron Sagray]

I have this problem 2, and I am using font reserve. I have 10.2.4, which seems to be a little slower than past Jaguar builds. But this problem has persisted through 10.2.3. And it only happens on certain systems. I have 2 other systems with almost the exact same config, and this does not happen...

Adobe support team??? Help?

[gregory linton]

I called Adobe technical support on this issue. The guy just said that since there was not a specific error message that it is not a problem. I think it is a problem. He suggested that it was maybe a problem with illustrator talking to the printer. I am going to pull the network connection out of the computer to test this.

[Aaron Good]

Are you folks also running norton antivirus? Try turning off autoprotect.

[misterboat]

I get this problem when I try to update a linked file in Photoshop
and try to toggle between Photoshop and Illustrator.
I am running OSX 10.1.3 so it is not just a Jaguar issue.

I do not have Norton installed
and just the base (shipped) fonts are installed.

I have left the machine for hours at a time
and returned to see the spinning ball...

so I have to force quit.

[Gabriel Perlmutter]

I was having the spinning beach ball problem too and I think I solved expanding on what someone said earlier in this thread. You have to find and delete all the AdobeFnt files. This is the only change I made to my computer and the problem went away as soon as I restarted. You should search for "AdobeFnt" list because these files hide all over the place especially in OS X. Hope this helps

[Mike Sulzer]

Let's look at this from the other side. I have never had the "spinning beach ball problem" when entering AI 10 in OS X, but after hearing about these "AdobeFnt" files in this forum (Ad Nauseum, or whatever), I went and checked them. There are lots of them (25), but they are small. (biggest 128 KB, average maybe 24 KB) I think the idea is that if you have files bigger than that (or maybe just millions of little ones?) they might be slowing you down.

[Gabriel Perlmutter]

I think it might have more to do with the "AdobeFnt" files ever having looked at fonts that they don't like.

[Mike Palmer]

I have the exact same problem. I've run DiskWarrior and had it work great for about half a day, then it goes straight back to it's previous maddening behavior. Unexpected Quits are an hourly event. I called Adobe, they told me I need a faster computer. Thanks Adobe. I've got a 17" Ti on order and look forward to losing work more efficiently.

[Mike Sulzer]

OK, if adobefnt files do not like some fonts, and if I were really losing productivity on this issue, I would:
1. back up and then temporarily eliminate all but the standard apple fonts in /Library/Fonts. (in other words, it you put anything in there, get rid of it.)
2. same for all fonts in your own Library/Fonts
3. keep only the Adobe supplied fonts in /Library/Application Support/Adobe/Fonts...
4. make sure Claasic is not running and empty System Folder/Fonts of everything except the system fonts (Chicago, I think?)
Is the problem still there?
If that is too much work, maybe step 4 would be a good place to start. Many people have this problem, many do not. Somebody who has it needs to demonstrate whether there is some way to eliminae it for sure.
Then you can start putting back fonts you really need.

[Chris Trott]

I second that motion....

I have the exact same problem. All my other Adobe apps perform flawlessly (almost) and switching between them is a breeze. Once I come back to Illustrator, spinning beach ball greets me with a wait of 60-120 seconds. It also takes an incredible amount of time to quit.

I have a G4 with 1.5 GB of ram and massive ammounts of HD space.

Whats up with this?

Chris

[Chris Trott]

Mike,

I have done all this and Illustrator seems to be the dog.

What difference would OS9 fonts have with the system if Classic is not running?

I have virtually cleaned out all /system/fonts folders (leaving needed fonts) with no change in performance (in Illustrator).

Chris

[Mike Sulzer]

Chris.

I think applications running in OS X can access fonts used for Classic in the System Folder/Fonts folder. If you have no fonts left but the standard ones that those who do not experience this problem use, then fonts cannot be the problem. Perhaps that is progress of a limited kind.

It does not seem that there will be any help from Adobe here.

Perhaps if we first find out how many have this problem and how many do not, then as a second step we could see if there are any systematic difference in thier systems.

Would everyone who reads this forum be willing to post a message?

I will start: no spining ball of death problem.

[Vern Klukas]

It's a constant pain in the a__ for me, though the wait is "only" roughly 45 secs. The fnt.lst thing isn't the problem, I've cleaned out all the font folders and I run Font Reserve. I have noticed that there is a time issue?that is if I switch to another program and back to Ill within 5 or 6 secs, no wait. Any longer, and the beachball is back.

[Ann Shelbourne]

It takes under one second here.

Just another advantage of 9.2.2.

:-)

[Momi Kumalae]

I have this problem as well, although didn't have it when I first went to OS X. After about a month it started. My wait is approximately 45-60 seconds. I think it has something to do with the OS 9 fonts because twice when Illustrator finally came back up all my fonts were wrong on my layout and the ONLY FONTS that were listed in my font menu were OS 9 fonts. I made sure of this when I opened up suitcase and compared them - and yup, the only fonts listed in Illustrator's font menu were fonts that had a little "9" icon next to them.

[Mike Sulzer]

Here is a way to make AI 10 in OS X take about 10 seconds to get started. It is almost certainly NOT the problem people are having, but it is something to keep in mind. Here is what I did:
1. Opened AI 10 with an 80 MByte file, made some changes, saved it.
2. Let it sit for 24 hours with that large file open.
3. Meanwhile, I ran lots of other applications using lots of memory.
4. After 24 hours, there are 11 other applications going, and at least 50 other low level processes.
5. At this point AI 10 has been completely kicked out of memory; I have .75 GByte and the other applications are using it all.
6. Click on AI in the dock; it took about 10 seconds before I could do anything. AI had to reneter memory.
7. If you go to mail or Safari, and then back to AI, it takes about a second to get control of AI. If you go to something that uses a lot of memory, then some of AI's pages will get booted out again, and it wil take a while to regain control.

This is how you expect a virtual memeory system to work, although the 10 seconds is a bit longer than it should take. This makes me wonder if there is not some possibility that the minute or so that some people see might be a virtual memory problem. It seems pretty unlikely, but who knows?