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Re: Illustrator 13.0.1 Update Fails

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Apr 4, 2008, 1:39:35 PM4/4/08
Excuse me everybody. Had the same problems, but the solution on Windows XP may be simpler than athe adobe solution. First thing you shoud try is closing all adobe apps. Then go to C:\Documents and Settings\[your_username]\Local Settings\Temp and delete everything in it. ('Local Settings' is a hidden folder so you will need to enable viewing of hidden files and folders to view anything beyond the 'Local Settings' folder). If you can't delete everything, just make sure that you delete the folder named 'Patcher'.

Once 'patcher' is deleted, open Illustrator. Go to Help and click the 'Updates...' link. Let the whole update download again if necessary and start the installation.

This worked for me, and if you go back to the temp folder you will see new files - one named 'patcher', this is where the updater extracts patch files before it installs the patch. If you try to update multiple times, I think the updater somehow corrupts the files in the extraction folders. Erasing all previous extracted folders and files and starting from scratch on the update process seemed to work for me. It might be a good idea to erase the Temp folder again after the patch is completed, so you are ready for the next update.

Apr 4, 2008, 11:15:31 PM4/4/08
Thanks to the hints from 'do while' I just got 13.0.1 and 13.0.2 to finally work on my Mac Pro (Early 2008) running 10.5.2.

I went to /Library/Application Support/Adobe/Installers and removed that folder and created a new empty 'Installers' folder in the same place.

Ran both patchers and they both worked.

Jul 15, 2008, 9:13:18 AM7/15/08
Just erased and installed Leopard on my dual G5.
Updated OS.
Installed CS3 Design Premium
Adobe Updater updated everything– Illustrator to 13.0.1
Ran Adobe Updater again and it downloaded Illustrator 13.0.2
"Could not update – please re-install"

This is mad, absolutely mad. How hard is it to write an updater? I think it would help if Adobe didn't scatter its components all over the hard drive.

Jul 16, 2008, 8:54:47 PM7/16/08
I migrated from Tiger/PowerPC to Leopard/Intel. Following Robert's suggestion (post #85) to delete /Library/Application Support/Adobe/Installers and created a new empty 'Installers' folder in the same place allowed both the 13.0.1 and the 13.0.2 updater to work as expected.

Jul 18, 2008, 7:14:00 AM7/18/08
WHOA! Be careful when doing this! If you have Microsoft anything it may affect other programs. Wierd I know but I realized this after it was deleted. And thank goodness for TimeMachine for I was able to backup and retry this method but in a more conservative, yet very easy fashion.

When you delete the installers folder it also affects other portions of your illustrator program. Sort of disables it.

Here's an alternative which worked and you don't delete anything. :)

What I did was to temporarily remove the "installers" (not installer) folder from the path of (Mac HD)/Library/Application Support/Adobe/Installers and placed it on the desktop. Then created a new folder within Adobe, renamed that new folder to "installers" and then ran the update for 13..0.1

Now, open the folder called "installers" (as you see in the path above, within the adobe folder) and open up the folder you have on the desktop called "installers".

Select ALL the items within the "installers" folder ON THE DESKTOP and then drag to the new folder of "installers" within the adobe folder that you just ran the illustrator 10.3.1 update.

When it asks if you should overwrite ONE FILE DO NOT AGREE. Allow the rest to copy into the new folder except this one older file.

Remember the update will replace this one file.

I then delete the OLD "installers" file. Which only contains 1 file since I ran the update.

When you open up illustrator you then go to "help" and "update". Run that and it will do the second update of 13.0.2 with no issues! I then restart my imac.

The more I think about this relationship with other programs. The more I'm thinking (as hypothesis) is that when I ran an earlier update I must have had microsoft, or a font management, or something open while I updated adobe on my OS X.

Per other programs, like Adobe Acrobat Professional, I'm realizing in the notes that it must literally have ALL programs, everything, shut down before you run any updater. After the updater (via MacWorld tips) you should really restart.

Aug 4, 2008, 5:51:35 AM8/4/08
THANKS NATALIE, TOP CLASS!! I can't recall how many times I've removed and reinstalled Illustrator with the same annoying message coming up.

This simple instruction should have been put on Adobe's support site, saving us hours of unnecessary grief.


Aug 12, 2008, 4:05:36 PM8/12/08
I completely agree. Thanks for all your help!!!

Aug 14, 2008, 3:33:35 PM8/14/08
Robert Gilman, "Illustrator 13.0.1 Update Fails" #85, 4 Apr 2008 8:15 pm </webx?14@@.3bc43ec4/84> & <>, thanks a million. I had been watching this thread for months, and uninstalling/reinstalling, etc [I'm glad I came back!]. It's great to FINALLY have a solution that works. Kudos to you both for figuring it out and sharing with the rest of us.

Sep 9, 2008, 6:56:27 PM9/9/08
Andrew IMAC 10.5.4 2.8GHz Intel
I have had same probs tried lots of ideas and today found this forum.

As Mike Roam states Robert Gilman & do while are correct in their findings
I have just updated (in about 10 minutes both 13.0.1 and then 13.0.2)
and all I did was go to the library on the Mac hard drive (not the one in Users)
then Application Support/Adobe/installers I deleted the "Installers" file and replaced
it with a new empty one with the same name I then ran the update twice and the rest is history.
Thankyou everybody.

Sep 13, 2008, 5:37:21 AM9/13/08
Hi, this is how i dot it working, copied the illustrator folder from my brother computer who is running 13.0.2 and paste it into my own application folder and... im at illustrator 13.0.3

Oct 3, 2008, 3:52:26 PM10/3/08
I tried a few of the suggestions above and elsewhere. What finally worked was (semi) simple: Using the original Standard Suite DVDs I uninstalled all programs then reinstalled all programs.

Then I downloaded ONLY the Illustrator 13.0.1 updater directly from Adobe�s website. (I did NOT use Adobe�s Auto Updater from within any of the program�s.) The standalone Illustrator updater was successful.

THEN I launched Photoshop and used Auto Updater to update the remainder of the suite.

Dec 20, 2008, 3:33:52 AM12/20/08
I want to include my experience here, for the record... I'm so glad to have found this thread. I've been transferring my files to a new MacPro and after doing a clean install of CS3, I could not get the Adobe Updater to get past updating itself. So I tried the manual update route, and got stuck on the problem explained here with Illustrator.

First, I did Natalie's Installers file trick, then uninstalled Illustrator with the uninstaller on my hard drive, then reinstalled Illustrator from the disc (which took a long time "repairing Shared Items" BTW).

The 13.0.1 and 13.0.2 updaters worked fine after that. I am still in the process of doing the rest of the CS suite, but so far, Photoshop is working fine.

Too bad it took me a long time in trying other fixes before I found this thread :-(

My system:
Mac Pro Mac Pro w/two 2.8Ghz quad-Core Intel Xeon 2.8Ghz processors
MacOS 10.5.6


Dec 20, 2008, 8:43:52 AM12/20/08
Your experience is one large reason why I am loathe to switch to CS$, excuse me, CS4 now. Yes. I admit that it offers benefits. Yes, I love advancements. But my hassles with something "simple" with the installer has made me wary of perhaps upsetting the applecart again. It took me rougly 4 hours to install CS3 last January, 1 hour to deinstall, 3 hours to intall, 30 minutes to see the autoupdater wouldn't work as advertised, 1 hour to get tech support, 30 minutes to go into the Mac and edit code (which no one should have to do, for one small coding mistake can fry your system) and then 3 hours to reinstall the CS3 package again.

Yes. I'm glad you're back up and running. I'm glad you're fixed. But let me ask you, just how enthused are you going to be to run through the hassles and install CS4? Just curious.

Oh, yes. Happy holidays.

Dec 25, 2008, 11:01:40 AM12/25/08
Since some are still having problems updating, even after install AI CS3 from scratch, the following won't apply to all. I had written a solution a while back, but it has apparently been archived off since it no longer appears in a forum search.

One thing you absolutely cannot do to AI CS3 (and probably all of the CS3 apps), is remove anything from its folders. If you ran Monolingual or some other utility to remove foreign language files, the updates will not work. They won't work even if you manually just tossed out any PDF files in the EULA folder.

Use the installer disk to completely remove AI CS3. Reinstall it. DO NOT touch any files belonging to AI. If you use Monolingual, add the CS3 folders to its preferences and then set it to skip any of the CS3 folders so it leaves them alone. Apply the updates.

Jan 6, 2009, 10:27:04 PM1/6/09
Following is what worked for me, after dozens of other attempts.

1. Deactivate CS3.
2. Use Adobe Installers (in utilities folder) to deinstall ALL CS3 applications and components.
3. Restart machine.
4. Quit any software that automatically starts up when you boot.
5. Re-install CS3 from your original disk.
6. Do NOT restart machine.
7. DO NOT open any of the CS3 applications. Don't even look at your directories to make sure they are there.
8. Open Adobe Updater in Utilities/Adobe Utilities and check for updates.
9. Updater will likely update itself first. That's okay.
10. After updater updates, make sure it quits, relaunch it, and check for updates again.
11. Look through the list of recommended updates, deselect ALL EXCEPT for the AI 13.0.1.
12. Download and install only that update. If you get a message telling you installation was successful, you are probably home free.
13. Quit Updater and relaunch it.
14. Check for updates again.
15. Look through the list of recommended updates, deselect ALL EXCEPT for AI 13.0.2.
16. Download and install only that update.
17. Quit updater and relaunch it.
18. Check for updates yet again. Now it is safe to download and install updates for all the other CS3 apps.
19. Restart your machine.
20. Reactivate your CS3 software.

I have CS3 Design Premium installed on a laptop and a desktop machine. Laptop is new and I installed the software, then immediately upgraded it, using adobe updater--without ever opening any of the other CS3 applications. The desktop machine is older, and has had CS3 running on it for a while (e.g. not a fresh installation). My sense is that the AI 13.0.1 and 13.0.2 updaters will only work on a totally fresh (uncorrupted) application, and that if you even open AI, or any of the other CS3 apps once before trying to run the update, something somewhere is getting changed and that's preventing the patch from working.

What a pain! You'd think Adobe could make their updater more reliable.

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