AI "Unexpectedly Quits" *Every time*

[david kohn]

I'm running Illustrator 10.0.3 under OSX 10.2.5.

Each and every time (and I mean EVERY) I close Illustrator -- whether I use the menu command to quit or whether I use cmd-Q -- I get that little message box that pops up and says "Illustrator has unexpectedly quit..."

The document I've been working on is undamaged when I open it up the next time, but of course it does not show up in the open recent documents dialog.

Anyone have any idea what is going on with this?

[kelly l brewster]

i'm not sure david, but i have the same issue with illustrator 9.0 on an OS 9.1

[kirk wheeler]

Found another thread with a suggestion that worked for me. trashed the folder (Library -> Application Support -> Adobe -> Web)

Starting up with no problems now. HTH

[kirk wheeler]

I'm having the exact same problem.. 10.2.5 with AI 10.0.3 unexpectedly quits on startup. Trashed preferences, ect to no avail.

Very frustrating and I have deadlines to meet.

[kurt triffet]

AI 10.03 works fine for me in 10.2.4 except that everytime I quit the program, I also get that same error message that AI has unexpectedly quit. This only happens when I quit, no other time.

[david kohn]

OK Great -- this seems not to be a unique problem. Can someone from Adobe get up off their behind and do something about it !!!

[David McGaw]

I was unable to startup Illustrator all day yesterday, with the unhelpful "Unexpectedly quit" error message others have had. I tried deleting various folders & preferences... nothing worked.

Eventually, I discovered that the Font Reserve plug-in had become corrupt. (Which I hadn't even thought of, because it never worked anyway!) Disabling it now lets me start up.

I would have liked to try a utility called Killustrator from <http://www.ifthensoft.com/> . It reportedly solves problems with prefs, plug-ins, and other files. Unfortunately, it has been removed from their site due to legal issues surrounding the name they've given the program.

Adobe's troubleshooting guide <http://www.adobe.com/support/techdocs/2a39a.htm/> is reasonably helpful, although I dread having to actually go through all those steps every time there's a problem (it ends up with suggesting a complete hard-drive reformat!!)

Illustrator is the least stable of all the OSX programs I have to use on a regular basis... a significant challenge when it's vital for my work.

Illustrator 10.0.3
OS 10.2.5

[stealthrocket]

Count me in too. So far I've installed Illy 10.0.3 on no less than five systems and each one has the same problem. I found that disabling the FontReserve plugin helps with stablility but it doesn't fix it all the way.

[sordfsh]

Having same problem loading AI 10.03 with Mac OS 10.2.5. Program unexpectedly quits during startup. Trashing preference file and reinstalling program of no help. Complete hard-drive reformat? I'd rather slit my wrists. Maybe a new AI upgrade is in order.

[Richard Pekelney]

Illustrator is Unexpectedly Quiting right after the web check for updates. I upgraded to 10.03, I am using OS X 10.2.5. Photoshop works fine. Has anyone heard any response on these bugs from Adobe? Will I have to pay $20 to speak to a human being and get a solution to the problem just because I waited more than 30 days past my 10 upgrade to install OS X?

rich

[T. C.]

Same here except I have it with a few other programs. Mine started as soon as I updated to OS X 10.2.5. Same problem on my Power Mac and Powerbook. Never not once had a problem before. I usually get the unexpected quit while doing something other than closing the program. Photoshop 7 has done it once or twice, GoLive 6 a few times. iTunes did it last night. System Preferences has done it one time. Illustrator 10 does it the most. Lucky for me I'm just working through the Classroom in a Book and not doing live work with it. So for me i think it's a 10.2.5 thing.

Tracy C.

[T. C.]

Here's a follow up to my previous post, the problem I was having with Illustrator 10 was while working with the Classroom in a Book, Lesson 6, Page 208, Step #19. In this step you select a Data Set then choose Delete Data Set from the Variables palette menu. Before you can click yes at the alert message Illustrator will quit. It does it everytime at this step. So I copied the file to my Powerbook and tried the step and was able to complete the task. The only updates I've done to the Power Mac that hasn't been done to the Powerbook is the iTunes and Quicktime updates. Although I have some "unexpected quits" with the Powerbook the only thing that has been consistant is the problem in this post. All others are random and amount to about 5 or 6 quits over the past 2 weeks. When I updated to 10.2.5 the quits started here and there on both machines but as mentioned only about 5 or 6 times with various programs combined on both machines. Also the other unexpected quits have happened while closing a program, only the Illustrator problem happened while using a program. Maybe this info can help solve the problem.

Tracy C.

[doris deyo]

I'm new to this forum and i'm glad to see that I'm not alone. Does anyone know if Adobe people even listen to us?/ I called adobe about a month ago and asked about this crashing problem. After doing "this and that", that we all know about, they blamed it on Apple. I called (and paid) Apple and they did the same. THEN.. Blamed it on Adobe. is there really an answer?

[Joe Duhamel]

There are no Adobe infidels in this forum. Never!

[Drew Takahashi]

I just had this happen to me last night. I hadn't used Illustrator for a while. i suspected that the little online check the application does before starting was the problem. After disconnecting my ethernet connection everything was fine (except anything requiring the outside world). After a day of work and sleep, I reconnected to my LAN and everything works fine. Illustrator fixed itself. Gremlins. Kirk wheeler, earlier in this thread trashed the folder (Library -> Application Support -> Adobe -> Web). Sounds right to me.

[rogrerogre]

Let me anticipate the Adobe and Apple solution. An obvious workaround; you never close Illustrator and never shut down your computer.

Now Adobe and Apple are going to want me as a consultant for tech support and I won't need to run Illustrator.

Roger

[Wade Zimmerman]

Well I am not with Adobe but this issue has been posted and the solution has been posted so many times that it ia mazing that none of you have come across the numerous posts that lead tyou to the solution.

I myself posted the method of overcoming this problem a year ago as soon as I installed AI 10.

Here it goes one more time Remove the Web Folder from the Application Support folder or trash it then lauch AI 10 thgen go to the help menu and choose updates it will tell you don't have the web components if you want them choose to download those files. It will make a new web folder it will also ask you if you want to automatically check for updates, choose manually. You will now be able to launch AI without a problem also if at anytime in the future you wish to change to automatic update you can do so in the preferences and believe it or not this will not crash AI at start up.

[iGary]

Font Reserve Plug-in was the culprit for me.

Gary Smith

[Ryan Welch]

All of the sudden, yesterday AI began giving me the "unexpectedly quit" deal before it even opens. I can't even run AI now. Like others have mentioned, I would occasionally get the "unexpected quit" when i would quit AI, but i could live with that because i was still able to use it, but now i can't even open AI -- totally out of the blue. What's the deal?

[Joe Duhamel]

Retrace your steps - what did you do just prior to the quit? Did you load a font? Pop in a Zip disk? Install anything?

Try trashing pref, deleting the adobe.fnt files, disabling uneeded fonts... undoing anything that you did previous. Zap the PRAM, rebuild the desktop, eat healthy and exercise, read a good book, donate blood, run Norton, turn off antivirus...

[Jill McLean]

I haven't had the Unexpected Quit when trying to save, start up, or quit the program. Mine is happening when I actually try to create a new file. Anyone have this too? Any solutions? I've so far tried dumping the Web Application Support file (as suggested above.)

I CAN open a pre-existing file, save as, then work in the newly saved file.... just can't create a new one from scratch - always get the unexpected quit.

[Grant P Smith]

you need to bin your adobe web folder in product support. you can then re-download this file via illustrator.

[ThomasLee]

I'm hearing: trash Illustrator WEB folder and disable Font Reserve? Q: Once I delete the WEB folder... is it necessary to reload it? Or does Illustrator function without it? Also... I have been unable to locate Font Reserve. Where does this reside. Should this simply be deleted as well?
Any help appreciated,
~Tom

[Mike Hurley]

ThomasLee

I 'think' what they'e talking about regarding Font Reserve is the font activator plug-in that is installed when you install Font Reserve 3.1.x

It's located in the Adobe Illustrator 10.x Plug-Ins Folder.

If you havne't purchased and installed Font Reserve then naturally you wouldn't have that file or be able to locate it.

HTH

Mike

[ThomasLee]

Thanx Mike.

[Art MacPherson]

Thank you! AI 10 worked fine when I first installed it. Did some projects, etc. Then it started to quit every time I tried to start, when it got to downloading whatever it is that it was trying to download. trashing the Web folder as kirk suggested did the trick.

[Steve Dutton]

Trashing the Web folder doesn't solve the problem. (I tried reloading it, as well as leaving it trashed. AI still unexpectedly quits when I quit the program.) It's the Font Reserve plugin.

[marcellamassa]

I have the same set up with the IMAC running only OSX.
At least you can open it. I can't even get it open. I have installed it twice, and dumped the registration database, but all i get is a downloading of WEDBFiles4.awe and Awex... and then the dreaded "unexpectedly quit". All the other programs run fine, so far....Any clues.
Why do i have files downloading from the web (updating what?)

[Erika Heggie]

I had a similar problem with InDesign and it was due to something evil within the user profile (in OS 10.x) -- most likely some preference. My suggestion is to create a NEW user profile within OS 10 (System Preferences > Accounts). Login using the new account and try launching Illustrator again. If it works, it's not a plug-in, it's a preference (or in InDesign's case the auto-recovery files). Could be anything, color settings, a font (even if the FR plugin is absent, there could be an active font causing the problem), et cetera.

If this is the case, and you can't nail down the offending file, then you might want to consider moving to the new user profile. Which will take a lot of time with email apps, bookmarks, fonts, et al. And of course, the obligatory permissions grief.

[Brent Brown]

I'm getting the same problem when I save a file. The progress bar to save in AI 10 format goes across and then the watch comes up and then the program "unexpectedly" quits. The file does save though. Also, AI 10 seems to quit if I have it open and then open Photoshop 7. I'm not having trouble at startup, so trashing the web folder didn't work for me, and I use Suitcase instead of Font Reserve so I don't have a plug in from them to delete. Using OS X 10.2.6.

[s. sig]

I am having the same problem too, illustrator suddenly quits or when i open up a file. . I've trashed the web folder, that doesn't work. It seemed to get better after i removed the suitcase 10 plug in. I am using suitcase 10.2.2 and osX 10.26, illustrator 10

[marcellamassa]

God bless you everyone. I was ready to slit my wrists, but following your lead (Library -> Application Support -> Adobe -> Web) i've been saved and I didn't have to format my HD. I used the Find to locate it since i didn't find by opening the Library folder within the system folder. There is not Application Support. So where is it if I use the'opening folder" method

[John Dorn]

ADOBE please tend to the numerous issues in AI 10.x using OSX.x. It is long overdue. There seems to be some malaise that has crept over the staff that should support the best vector drawing program on the market. What gives? You guys trying to loose your place on top of the heap. What does complacency mean? Anyone listening?
Issues:
1. Swatches vs Fonts, 2. Unexpectedly Quit, 3. Defaulting document sizes, 4. Transform pallette malfunctioning, 5.Fill &Stroke issues on Fonts, 6. Constrain Proportions not working with Shift key, .....Shall I go on?

[Fairfax Hutter]

I have the same problem with OSX 10.2.3 and AI 10.0.3 when I open, save, or--most often--close a file. Can't believe I waited this long to investigate it and find others have the same problem.

My very strong hunch is it's font related since I've seen this behavior with other apps when they're ahving font troubles. I use Font Reserve to activate fonts (have the AI10 BETA plug-in for auto activation--will trash it shortly).

Suspect that as the document closes and my computer does some "housekeeping" it hangs over letting go if its "font dependents"'s quirks.

What are the rest of you using for font managers?